Milestone Systems Retail Multi Site


Retail - Multi-site

Shopping centers and large retailers face the challenge to provide a secure environment for their customers and employees. Multiple sites create difficulties for patrolling officers to monitor all areas at all times. XProtect® video surveillance software gives security operators a live overview of the entire multi-site installation. Retailers can take advantage of surveillance to help reduce losses due to targeted crime, such as shoplifting and fraud.

Industry characteristics

  • Shopping centers
  • Campus-style installations with multiple buildings or shops at the same site

Security concerns

  • Assaults
  • Break-ins outside of opening hours
  • Shoplifting
  • Employee theft
  • Fraudulent activities by employees or customers
  • Payment disputes with customers
  • Parking security

Industry demands

  • Asset protection and loss prevention
  • Optimization of store operations
  • Ability to respond quickly to active alarms
  • Easy to navigate between cameras spread across multiple buildings
  • Third-party integrations such as video analytics like people counting, heat mapping, access control or radio frequency identification (RFID) systems
  • Ability to proactively monitor multiple cameras at the same time
  • Multiple system users with different access credentials
  • Can be accessed from any computer or on-the-go

Suggested Milestone solutions

XProtect® Professional

Comprehensive open platform video management software for mid-sized installations with multiple buildings. Interactive maps show camera locations to provide a complete visual overview of the surveillance installation.

Third-party software integration

XProtect video management software integrates with a wide range of third-party software applications and cameras. This enables users the freedom to create a custom solution to fit their needs and budget, and provides the possibility to expand with future innovations. 

XProtect® Transact

A time-synchronized interface linking receipt data together with corresponding video, extending monitoring capabilities with actual cash register data.

XProtect® Retail

Add-on software helping retailers of all sizes improve their bottom line through proactive loss prevention, such as shrinkage, fraud, clerical errors, shoplifting and providing customers with a safe shopping environment.

Solution features

  • Easy to find and export video evidence if further action needs to be taken in the event of incidents such as payment discrepancies or theft disputes
  • Two-way audio makes it possible to communicate or broadcast messages to many people at once
  • Failover Recording Servers ensure video is always stored even when there is a system or network failure
  • Interaction with an emergency alarm system to notify security operators when an unwanted incident occurs
  • Multi-layered maps displaying all camera locations
  • With XProtect Transact, video sequences can be linked with receipt and transaction data gathered from the point-of-sale (POS) system and automatic teller machines (ATMs).
  • XProtect Retail integrates into enterprise resource planning (ERP) systems and performs advanced transaction data analysis that helps retailers optimize store operations by identifying fraud scenarios and helping reduce shrinkage
  • Web and mobile access offers users situational awareness on-the-go
  • Unlimited scalability
  • Third-party integrations:

- License plate recognition to pinpoint cars that have been parked for too long or that belong to a known shoplifter. It can also identify a vehicle owned by a customer with limited mobility or special needs to improve customer service
- People counting to identify peak hours and days so owners can assign staff accordingly
- Dwell zone to give warning when an object is left behind, for example a bag or other suspicious item

Contact us to learn more about customized solutions for the retail industry.

Customer stories

Majid Al Futtaim

Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa (MENA). As a fast growing business, managing large camera networks and mitigating risks across multi sites in a timely manner posed new challenges.

Read more about Majid Al Futtaim 



In the open and customer friendly department stores, that Åhléns has all over Sweden it is difficult for staff to have an overview of all the customers. This makes loss prevention difficult as the staff has to focus on providing service to customers at the checkouts.

Read more about Åhléns