Milestone Systems Retail Central Management

Retail - Central management

Global retail corporations must coordinate the operations of all stores that are geographically dispersed. Central surveillance management provides a solution that allows security operators to monitor all stores from a centralized site, such as the company headquarters. XProtect® software is a scalable solution that enables firms to grow their surveillance solution as their business expands.


Industry characteristics

  • Large retail brands with centralized headquarters
  • Shops spread across multiple geographical locations

Security concerns

  • Assaults
  • Break-ins outside of opening hours
  • Shoplifting
  • Employee theft
  • Fraudulent activities by employees or customers
  • Goods gone missing during transport from the main warehouse to shops

More than security

  • Clerical errors
  • Payment disputes with customers

Industry demands

  • Centralized management
  • Asset protection and loss prevention
  • Ability to respond quickly to active alarms
  • Capacity for third-party integrations such as video analytics
  • Unlimited number of cameras and servers
  • Easy to navigate between cameras spread across a large geographical area
  • Multiple system users with different access credentials
  • Can be accessed from any computer or on-the-go

Suggested Milestone solutions

XProtect® Corporate

Designed for large, high-security installations distributed across multiple locations. With support for an unlimited number of cameras, users and sites, XProtect Corporate is flexible software with no limits.

Milestone Interconnect

Milestone Interconnect allows all XProtect VMS, Milestone Husky™ NVRs and Milestone Arcus™ embedded appliances to be interconnected with Milestone’s premium software, XProtect Corporate. 

XProtect® Smart Wall

XProtect Smart Wall is an advanced add-on video wall product that improves response time by displaying all the video data in your installation and giving a complete overview of large surveillance centers.

XProtect® Retail

Add-on software helping retailers of all sizes improve their bottom line through proactive loss prevention, such as shrinkage, fraud, clerical errors, shoplifting and providing customers with a safe shopping environment.

XProtect Mobile

XProtect Mobile gives instantaneous access to Milestone surveillance systems via Wi-Fi, 3G or 4G connections. With XProtect Mobile users can view, play back and export video, control outputs and push live video from the device’s camera, helping users see what’s important to them.

Third-party software integration

XProtect video management software integrates with a wide range of third-party software applications and cameras. This enables users the freedom to create a custom solution to fit their needs and budget, and provides the possibility to expand with future innovations.

Solution features

  • Easy to find and export video evidence if further action needs to be taken
  • Milestone Interconnect provides a centralized overview of multiple sites while allowing individual sites to monitor their own installation
  • With Edge Storage and Milestone Interconnect, vehicles that transport merchandise can automatically transfer relevant data to headquarters once the vehicle is connected to a network or Internet connection, helping retailers track merchandise shipments
  • Unlimited scalability
  • Interactive maps and Camera Navigator allow users to navigate easily between multiple sites, monitor different sections in a specific building and examine a specific camera within a building sector
  • Prioritized alarm list gives an overview of active alarms and their severity
  • Bookmark certain video sections for further investigation
  • XProtect Smart Wall offers a complete overview of multiple sites to improve responsiveness when an alarm sounds
  • With Video Push, security officers can transmit live video from problem areas to a central security office
  • With XProtect Transact, video sequences can be linked with receipt and transaction data gathered from the point-of-sale (POS) system and automatic teller machines (ATMs)
  • XProtect Retail integrates into enterprise resource planning (ERP) systems and performs advanced transaction data analysis that helps retailers optimize store operations by identifying fraud scenarios and helping reduce shrinkage
  • Third-party integrations:

-License plate recognition to pinpoint cars that have been parked for too long or that belong to a known shoplifter. It can also identify a vehicle owned by a customer with limited mobility or special needs to improve customer service
-People counting to identify peak hours and days so owners can assign staff accordingly
-Queue detection to increase customer satisfaction by helping retailers keep enough registers open to minimize queues
-Dwell zone to give warning when an object is left behind, for example a bag or other suspicious item

Contact us to learn more about customized solutions for the retail industry.

Customer stories

Paul Smith

Milestone XProtect Corporate open platform IP video management software (VMS) is deployed across all of Paul Smith's 45 stores as part of the UK-based retailer's first comprehensive, company-wide IT refresh. The new IP video system is being used for loss prevention and to provide vital business intelligence to retail operations management, such as dwell-time analytics to figure out which store displays are attracting the most customers.

Watch the video to learn more.