Q&A
Q: What are the primary benefits of using Arcules VSaaS?
A: Arcules offers scalability, reduced on-site infrastructure costs and seamless integration with existing security systems. It also provides AI-powered insights and flexible deployment options.
Q: How secure is Arcules as a cloud-based video management software?
A: Arcules employs robust security measures, including end-to-end encryption, multi-factor authentication and role-based access control. It is built on the Google Cloud Platform, ensuring high levels of security and redundancy. In addition to using the Google Cloud Platform, there are extensive resources that make Arcules secure and robust.
The gateway appliance is built by Dell, with all the hardware security they offer. Milestone works with Axis Communications to provide camera-to-cloud capabilities in Arcules. Axis makes highly reliable and secure network cameras.
Additionally, Arcules is built as a native cloud software meaning cloud-based security is top-of-mind. Arcules also includes automatic updates. These keep the system secure by ensuring you don’t overlook or miss important patches and product improvements as they occur automatically. Bottom line – Milestone offers secure, easy-to-use cloud solutions. If you want to know more, check out this article detailing cloud security.
Q: Is Arcules camera agnostic?
A: Yes, Arcules supports a wide range of cameras, including ONVIF Profile S devices, allowing businesses to use their existing hardware without needing to purchase new cameras. Here is information about Arcules supported devices.
Q: How does Arcules integrate with Milestone’s XProtect?
A: The Arcules plug-in for Milestone XProtect enables seamless integration, allowing users to access live video, recordings and alarms across both on-premises and cloud-connected cameras.
Q: What are the costs associated with using Arcules? Can you share MSRP pricing for the licenses and the edge devices?
A: The cost of using Arcules depends on factors like the number of cameras, storage needs and deployment architecture. It is recommended to contact a Milestone partner for specific pricing details. There are many variables depending on your location, system architecture, etc. This can be frustrating when you just want a budget framework to start your project, but we really can’t give you an honest answer until we know more about your project.
Q: I was told the hybrid solution doesn't work with my version of XProtect. Did that change?
A: Formerly, Arcules worked with the enterprise level of XProtect through the Interconnect extension. Now, in XProtect 2025 R1 release, the connection with Arcules has been expanded to additional variants of the XProtect VMS, including the Professional+ and Corporate variants. The backend communication for the connection now uses a plug-in instead of XProtect Interconnect. You may need to make some adjustments to your software to streamline the integration. We recommend you reach out to your technician for more information on connecting XProtect and Arcules.
Q: I heard you say Arcules is a subscription service. Do I buy that service from Milestone or from my integrator?
A: As with other Milestone products, you will purchase Arcules through one of our certified security integrators. As a company, we are committed to professional systems. That's why we partner with the best security manufacturers and security integrators who really understand the customer's needs. Your integrator is familiar with these systems and will understand your needs.
Q: How do I know who Milestone’s partners are?
A: You can search for channel partners and technology partners by region to find the one that fits your requirements. In addition, you can send us an email or give us a call. Real people will answer the phone and help you out. Another great way to learn more is to book a demo with your local Milestone representative.
Q: What is the most common misconception about VSaaS?
A: A common misconception is that VSaaS is not ready for security, but that’s not true. Every market is using the cloud today. Think about your company—your files are all in the cloud, including banking transactions and email, along with business and personal items. Even though the security industry often lags when adopting new technology, VSaaS is here to stay.
Q: Is there any API/ADK to be implemented on camera to get integrated to Arcules cloud solution?
A: API /SDK work is not necessary. We support ONVIF Profile S conformant cameras through our gateway appliances. There is more information here on our website.
Q: Is the UI shown here a or web client?
A: The demo we showed was with our mobile app first, then our web
