Customer Dashboard

Your guarantee for a security system that always works

What is it?
Online Service
An online system health monitoring service designed for your system integrator or administrator
Stay up and running
Offers a real-time status overview of the system health and performance and provides error notifications
Peace of mind
Rest assured knowing that potential system issues will be solved before they interrupt your business

What's in it for me?

End user

Focus on what matters most
With a continually functioning system, you can keep focus on what’s important to your business and avoid unforeseen costs of lost working hours

Always have the video footage available
Prevent circumstances where video recordings are missing due to a mal-functioning system or component

Peace of mind
You might not access your video recordings every day, but when an incident needs investigation, Customer Dashboard helps to ensure the footage is there when you need it

Want to hear more about it?

Reseller/ Integrator/ Technology Partner

Keep track and take action
Know when something is wrong and solve it before it interrupts your customers’ business

Ensure the highest customer satisfaction
Proactively resolve system issues to prevent difficult situations where important video is lost due to malfunctioning cameras or disc failure

Build long-lasting relationship
Use the Customer Dashboard to build after-sales service agreement with your customer and prove your worth with system uptime reports

Become a Reseller

Become a Technology Partner

*Requires My Milestone credentials

How does it work?
Supported products
Works with all paid XProtect® VMS products and the entire Milestone Husky NVRs
Available in 7 languages to all resellers and system integrators via
My Milestone
Requires an Internet connection and a valid Milestone Care Plus agreement on the system

How Customer Dashboard makes a difference

Advantages for HYATT HOTELS

“We can see that all sites are up and working, and if something does happen in that process, we get an alert so we can immediately respond to the problem.”

-Wade Pinell, Owner of VSEC Services

Read more about the...

<p>Find out which errors are monitored</p> Image

Find out which errors are monitored
Unable to connect to a camera
Hard drive reached full capacity
Unable to add data to the media database
Camera license issue

This is only a small subset of the full list of monitored errors


<p>Secure by design</p> Image

Secure by design

Customer Dashboard has the highest level of data integrity and data privacy.
Only registered and authorized partners has access to the data in the Customer Dashboard
We detect data that has been modified or corrupted during transfer
All exchanged data is encrypted to keep it secured
We make sure that the data is communicated to the intended website and arrives there safely
<p>Download supporting materials</p> Image

Download supporting materials

Cheat sheet

Discover the key highlights of the Customer Dashboard


All you need to know about the Customer Dashboard, as an end-user or a reseller

Errors spec sheet

Find out which errors are being monitored in the Customer Dashboard

Supported products

Supports all XProtect VMS products except XProtect Essential+
Supports all Milestone Husky NVRs
You will be logged out in
5 minutes and 0 seconds
For your security, sessions automatically end after 15 minutes of inactivity unless you choose to stay logged in.