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Milestone CARE™ Plus

Ensure your business is always safeguarded 

Milestone Care Plus lets you keep pace with the latest innovations on Milestone
products, while protecting your initial surveillance investment.

To get access to Milestone Care Plus, contact your reseller Milestone CARE find a reseller

 

 

Milestone Care Plus

Security needs change over time, and it’s important that your surveillance system  
continues to meet your operational demands. Includes Milestone Care Basic,
plus several capabilities designed to future proof your Milestone system.

 

Milestone CARE

 

Milestone CARE

Keep up with the latest product innovations 

 

Milestone CARE

Ensure continuous system operation

Milestone CARE Online E-care portal

Get the full return on your investment

 

Milestone Care Plus includes:

Online eCare portal

 

eLearning

Free access to self-paced, interactive training courses
Milestone CARE chat supportChat support Chat for licensing issues and non-technical questions 
Milestone CARE knowledge baseKnowledge base
Milestone solution center for common support questions and issues
Milestone Systems User forumUser forum
Best practice sharing forum 

Upgrades/updates

 

Milestone CARE access to server releasesAccess to Service Releases Free and immediate access to all new software service releases
Milestone CARE access to new device driver packsAccess to new device driver packs Free and immediate access to all new device driver packs

Investment protection

 

Milestone CARE Trade-in value on software productsTrade-in value on software products Get 100% credit on your current Milestone product when upgrading to a newer or more advanced product
Milestone CARE access to new versionsAccess to new versions Immediate access to the latest product updates

Online services

 

Milestone CARE Customer dashboardCustomer Dashboard Online system health monitoring service available for your reseller
Milestone CARE Connected Services Connected Services* Includes services that can be utilized when your system is connected to the internet.

 

* Connected services includes Push Notifications, Smart Connect and Customer Dashboard. To take advantage of these services your XProtect system needs to be connected to an online network.

 

 

Compare CARE packages

Care comparison overview

Milestone Care

Basic

Plus

Premium

Elite

  Annual fee

Free

  e-Learning

  Chat support

  Knowledge base

  User forum

  Access to Service Releases

  Access to new device driver packs

  Trade-in value on software products

30%

100%

100%

100%

  Access to new versions

 

Milestone customer Dashboard  Customer Dashboard

 

  24/7 Technical support (1)

   

Case Managment Case Management Tool

   

  Localized support

     

  Prioritized handling

   

  Committed response times

   

  Committed resolution times

     

  Technical account manager

     

  Known issues list

     

Requires Milestone Care™ Plus on covered products
  *)  End-customer tech support is available through Milestone partners for Milestone Care™ Basic and Milestone Care Plus

 

 

When your business needs change — maybe it’s time to expand your coverage

 

Milestone CARE

 

Milestone Care

Milestone CARE Premium

Round-the-clock support for
your Milestone product

Milestone CARE read more

Milestone Care

Milestone CARE Elite

Expedient resolution of critical issues
through dedicated account management

Milestone CARE read more

 

 

Find the right Care Product for your business needs

Contact your reseller and get more information