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Fixed!

fredag, 21 august 2020

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

Troubleshooting

24205

Unable to install XProtect 2020 R2 — error 'Not allowed to perform the requested action (401) [...]' (troubleshooting)

NEW

How To

24192

How to configure an external SQL server for XProtect VMS in a Workgroup (guide)

NEW

FAQ

24203

Data protected with an evidence lock may be deleted after storage setting changes (troubleshooting)

NEW

Troubleshooting

24556

Analytics Events test fails with the error 'Analytics event has not been enabled' (troubleshooting)

NEW

Troubleshooting

24465

The Smart Client crashes when exporting video and a codec fails (troubleshooting)

NEW

Troubleshooting

24208

XProtect Mobile App and XProtect Web Client cannot login with both types of users (troubleshooting)

NEW

FAQ

24551

How to get the number of active cameras in the current VMS system (query)

NEW

Troubleshooting

24464

Error: 'System.ArgumentNullException: Value cannot be null. Parameter name: localMediaDb.' (troubleshooting)

NEW

FAQ

24209

Axis OAK key retrieval (how-to)

NEW

Cyber Security

24207

Customer Dashboard discontinues support for legacy SSL protocols

NEW

Troubleshooting

23853

Server Configurator missing in XProtect 2020 R2 (troubleshooting)

NEW

Troubleshooting

24198

Mobile Server error: 'Not connected to a surveillance server. Check the user account or...' (troubleshooting)

NEW

Troubleshooting

24193

Upgrading the Recording Server(s) to 2020 R2 fails with error 'Finding service user failed' (troubleshooting)

Updated

Troubleshooting

19488

XProtect 2019 R3 (and later) Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)

Updated

FAQ

8065

Installation error: "Failed to configure service account 'NT AUTHORITY\NETWORK SERVICE'"

Updated

FAQ

4417

Best practices and differences for the recording storage (XProtect Professional VMS vs XProtect VMS)

Updated

FAQ

3544

Using hardware acceleration (Nvidia, Intel) in XProtect Smart Client 2018 R1 and all newer versions

Updated

How To

2745

"Could not configure the server" when trying to install XProtect VMS 2016

Updated

Troubleshooting

2289

Audio does not export with the video (troubleshooting)

Updated

How To

2330

Configure Axis A8004-VE Door Station in XProtect VMS (how-to)

Updated

FAQ

1224

What are the network requirements for Online Activation?

Updated

How To

2680

Using the Milestone Diagnostics tool

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

Local Language Milestone Technical Support Webinars 2020!
A hands-on demo by Milestone Technical Support - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Register here:
English: https://register.gotowebinar.com/rt/7890134328275250700
Italian: https://register.gotowebinar.com/rt/7746080712851233804
Spanish: https://register.gotowebinar.com/rt/3142567364353037324
Dutch: https://register.gotowebinar.com/rt/9209080989165209612
French: https://register.gotowebinar.com/rt/5257960665984640268
Turkish: https://register.gotowebinar.com/rt/4728752525396437260

Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

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