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Fixed!

mandag, 18 mai 2020

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

FAQ

21609

Failover Recording Server installation fails with exception: "Violation of PRIMARY KEY constraint 'PK_SecurityRolesIdentity'" (troubleshooting)

NEW

FAQ

21434

How to use static windows in a Smart Wall Monitor setup (guide)

NEW

How To

21436

How to change the hostname of the Management Server or move it to another computer with a different name (no SQL changes required)

NEW

FAQ

21435

An issue when attempting to change the password on a Bosch device (troubleshooting)

NEW

Troubleshooting

21437

XProtect Log Server cannot be installed (troubleshooting)

NEW

FAQ

21433

XProtect VMS Clients — hardening checklist (FAQ)

NEW

FAQ

21430

How to configure to use the Smart Client with a Smart Map behind a proxy server

NEW

Troubleshooting

21431

PTZ not working for some Panasonic cameras — PanasonicBB and Panasonic HCM5xx (troubleshooting)

NEW

Troubleshooting

21429

Management Server installation fails with error: 'Error authenticating user, service is up but not synchronized' (troubleshooting)

NEW

FAQ

21169

MOB (Man Overboard) detection with XProtect VMS (a short guide)

NEW

FAQ

21170

How to install and configure the Sound Intelligence solution (guide)

NEW

Troubleshooting

21171

'An error has occurred during initialization of the service: Authorization Server returned not OK status code.' (troubleshooting)

NEW

FAQ

20913

2020 R1 "a" vs 2020 R1 "b" (how to check for the installed XProtect version)

NEW

Troubleshooting

20914

Error when assigning a failover group to a Recording Server (troubleshooting)

NEW

FAQ

20910

Configuring the Adaptive Streaming feature in XProtect (how-to)

NEW

How To

20824

IDP log files become very large — how to enable log archiving to solve the issue (troubleshooting)

NEW

FAQ

20819

Setting up Intel AMT on Husky X8 (how to)

NEW

FAQ

20823

The XProtect cardholder search may fail when cardholders are currently being cached (troubleshooting)

Updated

Troubleshooting

20817

When updating the Management Server from 2019 R2/R3 to 2020 R1, the Recording Servers may lose connection to the Management Server (troubleshooting)

Updated

FAQ

14767

Milestone Migration Assistant Tool (FAQ & download)

Updated

FAQ

9163

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

Troubleshooting

3684

Cannot read the received license information (troubleshooting)

Updated

FAQ

3544

Using hardware acceleration (NVIDIA, Intel) in XProtect Smart Client 2018 R1 and newer versions

Updated

Troubleshooting

3399

Error "Device communication error (NoDataException). Error: GetMediaDataBlock returned no data."

Updated

How To

2330

Configure Axis A8004-E Door Station in XProtect VMS (how-to)

Updated

Hotfix

1845

'Media overflow' error messages in the XProtect System log (troubleshooting)

Updated

How To

1004

Configure anti-virus software on XProtect systems (best practices)

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

Local Language Milestone Technical Support Webinars 2020!

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Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

Husky RMA NEW TO My Cases

Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.

Here's what you can expect from us.

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