Here when you need support
torsdag, 10 januar 2019
Forfatter: Toyah Hunting
Product News
Fixed!
Hotfixes to the problems you experience most often
We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.
Click on the link to find out what to do if this is a problem you have experienced:
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Knowledge Base List January 2019 |
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|
Status |
KB # |
Category |
Title |
First Published |
Last Published |
Version |
Linked Cases |
|
NEW |
9495 |
FAQ |
5.12.2018 11:42 |
5.12.2018 11:42 |
1 |
3 |
|
|
NEW |
9267 |
Hotfix |
4.12.2018 10:34 |
4.12.2018 10:34 |
1 |
0 |
|
|
NEW |
9496 |
How To |
Read Audit, System or Rule logs from the MIP SDK (SDK sample) |
5.12.2018 13:18 |
5.12.2018 13:18 |
1 |
0 |
|
NEW |
9881 |
Hotfix |
5.12.2018 16:17 |
5.12.2018 16:17 |
1 |
1 |
|
|
NEW |
9263 |
Troubleshooting |
28.11.2018 14:28 |
28.11.2018 14:28 |
1 |
1 |
|
|
NEW |
9062 |
Troubleshooting |
15.11.2018 14:15 |
15.11.2018 14:15 |
1 |
0 |
|
|
NEW |
9164 |
FAQ |
21.11.2018 12:36 |
21.11.2018 12:36 |
1 |
0 |
|
|
NEW |
8867 |
FAQ |
Setting a custom port on Verint S17** devices (troubleshooting) |
6.11.2018 16:52 |
6.11.2018 16:52 |
1 |
1 |
|
NEW |
9064 |
FAQ |
Green bars visible in live video feeds in the XProtect Smart Client (troubleshooting) |
20.11.2018 10:38 |
20.11.2018 10:38 |
1 |
1 |
|
NEW |
9163 |
FAQ |
Device Pack 10.0a and later requires .NET Framework 4.7 or later |
20.11.2018 16:58 |
20.11.2018 16:58 |
1 |
1 |
|
NEW |
9066 |
FAQ |
27.11.2018 10:20 |
27.11.2018 10:20 |
1 |
0 |
|
|
NEW |
9061 |
Hotfix |
High number of TCP connections on the XProtect Recording Server machine (hotfix) |
19.11.2018 13:15 |
19.11.2018 13:15 |
1 |
1 |
|
NEW |
9063 |
FAQ |
Error: 'Failed to unpack the installation files' (troubleshooting) |
21.11.2018 16:45 |
21.11.2018 16:45 |
1 |
1 |
|
NEW |
9262 |
Troubleshooting |
Using the same username and hostname can make the XProtect VMS installation process to fail |
27.11.2018 16:57 |
27.11.2018 16:57 |
1 |
1 |
|
NEW |
9264 |
FAQ |
XProtect Web Client: no audio in the database export (troubleshooting) |
29.11.2018 12:36 |
29.11.2018 12:36 |
1 |
0 |
|
Updated |
2098 |
How To |
Dependent files in MIP SDK - How to avoid "Could not load file or assembly" |
3.9.2015 17:24 |
30.11.2018 14:41 |
2 |
14 |
|
Updated |
7806 |
How To |
Change the location of the Log Server SQL in XProtect 2018 R3 |
4.10.2018 14:22 |
30.11.2018 10:25 |
2 |
0 |
|
Updated |
1950 |
How To |
16.7.2015 14:04 |
22.11.2018 16:45 |
2 |
1 |
|
|
Updated |
8963 |
FAQ |
7.11.2018 17:16 |
20.11.2018 12:52 |
2 |
1 |
|
|
Updated |
7445 |
Troubleshooting |
The LPR Server is showing 'LPR Camera license is invalid' for all the LPR cameras |
23.8.2018 9:35 |
29.11.2018 14:59 |
2 |
1 |
|
Updated |
3645 |
FAQ |
Can I install my own copy of Windows (and/or XProtect) on a Husky device? |
5.2.2018 16:48 |
29.11.2018 17:11 |
2 |
17 |
|
Updated |
3385 |
Hotfix |
XProtect Smart Client fails to login and returns the error "Login failed due to an unknown error" |
20.9.2017 16:58 |
29.11.2018 13:12 |
2 |
10 |
|
Updated |
3200 |
FAQ |
19.4.2017 21:33 |
30.11.2018 16:01 |
2 |
9 |
|
|
Updated |
2363 |
Hotfix |
7.6.2016 9:54 |
30.11.2018 16:50 |
2 |
1 |
|
|
Updated |
8068 |
Hotfix |
25.10.2018 17:33 |
12.11.2018 15:36 |
2 |
12 |
|
|
Updated |
9065 |
Hotfix |
XProtect Smart Client memory leak when opening views and windows (hotfix for 2018 R3) |
29.11.2018 13:47 |
4.12.2018 13:18 |
3 |
1 |
|
Updated |
5880 |
Hotfix |
XProtect Smart Client users cannot login in a large Active Directory environment |
10.5.2018 17:13 |
3.12.2018 13:15 |
3 |
8 |
|
Updated |
2914 |
How To |
21.11.2016 12:33 |
13.11.2018 11:26 |
3 |
7 |
|
|
Updated |
7689 |
Troubleshooting |
ADAM outputs "fall asleep" after some time (workaround and hotfix) |
13.9.2018 15:05 |
12.11.2018 15:51 |
3 |
11 |
|
Updated |
1960 |
FAQ |
16.7.2015 14:04 |
20.11.2018 16:36 |
3 |
419 |
|
|
Updated |
1034 |
How To |
27.2.2015 12:21 |
9.11.2018 15:50 |
3 |
182 |
|
|
Updated |
1317 |
Hotfix |
XProtect Management Server installation fails with error: 'Windows Installer error #1628' |
7.4.2015 16:47 |
20.11.2018 12:30 |
3 |
0 |
|
Updated |
1633 |
Troubleshooting |
The installer for the XProtect Professional VMS products unpacks but fails to run |
7.4.2015 16:48 |
21.11.2018 17:09 |
3 |
15 |
|
Updated |
2280 |
How To |
How to make a full setup of Matrix window (XProtect Professional VMS) |
25.11.2015 10:26 |
29.11.2018 16:41 |
3 |
39 |
|
Updated |
1002 |
How To |
27.2.2015 12:21 |
29.11.2018 16:16 |
3 |
7 |
|
|
Updated |
2348 |
Troubleshooting |
Local configuration is either invalid or missing (troubleshooting) |
20.1.2016 16:01 |
30.11.2018 17:04 |
3 |
43 |
|
Updated |
2116 |
Troubleshooting |
Installation of XProtect Corporate fails with "Error authenticating user, service is down" |
26.8.2015 16:19 |
3.12.2018 12:22 |
4 |
214 |
|
Updated |
3684 |
Troubleshooting |
Cannot read the received license information (troubleshooting) |
26.2.2018 17:33 |
28.11.2018 10:58 |
4 |
33 |
|
Updated |
6211 |
Hotfix |
11.6.2018 12:56 |
5.11.2018 15:18 |
4 |
116 |
|
|
Updated |
1062 |
How To |
27.2.2015 12:21 |
5.12.2018 14:54 |
4 |
17 |
|
|
Updated |
7805 |
Hotfix |
2.10.2018 17:17 |
29.11.2018 13:49 |
5 |
34 |
|
|
Updated |
3487 |
How To |
How to set up Axis Perimeter Defender with XProtect events and alarms |
8.1.2018 17:25 |
5.11.2018 13:04 |
6 |
16 |
|
Updated |
2330 |
How To |
Configure Axis A8004-E Door Station in Milestone XProtect Corporate |
23.12.2015 12:59 |
3.12.2018 10:11 |
6 |
41 |
|
Updated |
4219 |
Hotfix |
26.3.2018 22:52 |
5.11.2018 15:26 |
10 |
168 |
|
|
Updated |
4220 |
Hotfix |
26.3.2018 23:10 |
5.11.2018 14:49 |
11 |
139 |
|
|
Updated |
2680 |
How To |
28.6.2016 20:52 |
14.11.2018 21:31 |
14 |
1.703 |
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