We zijn nog steeds bezig met uw taal

We zijn hard aan het werk om alle pagina's op milestonesys.com in zoveel mogelijk talen beschikbaar te maken. Maar dit proces kost tijd. Ondanks dat al onze functies meertalig zijn, zijn sommige pagina’s, zoals deze, nog niet beschikbaar in uw lokale taal.
Bedankt voor uw begrip.

OK, IK BEGRIJP HET

Fixed!

vrijdag, 1 november 2019

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced: 

 

KB List November 2019

Status

Category

Title

NEW

Troubleshooting

Evidence Locks not getting deleted after the retention time expires (troubleshooting)

NEW

How To

How to connect devices with Interconnect through a firewall

NEW

How To

XProtect cumulative patches — silent installation options (how-to)

NEW

FAQ

Most common SDK Knowledge Base articles

NEW

How To

How to resolve port conflicts between XProtect and third-party software

NEW

FAQ

Users are unable to login to the Web or Mobile Clients when login authorization is enabled (FAQ)

NEW

Troubleshooting

The Smart Client does not show cameras or crashes when unfolding the list in the side panel

NEW

FAQ

HTTPS/SSL connection with a self-signed certificate (how-to)

NEW

FAQ

When launching the Husky Assistant, the following error message is shown: 'Detected X of X drives'' and you cannot continue

NEW

Troubleshooting

XProtect 2019 R2 Management Server installation fails (troubleshooting)

NEW

FAQ

Troubleshooting network issues — Axis devices (how-to)

NEW

Hotfix

'SelectedViewChangedIndication' creates an error after closing the floating window (Smart Client hotfix)

NEW

Hotfix

XProtect Smart Client 2019 R2 cumulative patch installers

NEW

Hotfix

Status issue on failed login (MIP SDK 2019 R2 hotfix)

NEW

How To

Missing groups or views in XProtect Web Client and XProtect Mobile app

Updated

Troubleshooting

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()'

Updated

Troubleshooting

The Recording Server goes into offline mode after switching the Management Server cluster node (2019 R2)

Updated

How To

Replacing a HDD disk in a RAID array (Husky M50, M50 Advanced, M500 Advanced, M550 Advanced, X2, X8)

Updated

Troubleshooting

XProtect Smart Client has very high CPU use during live and playback (integrated Intel Graphics driver)

Updated

How To

Processor architecture compatibility for Milestone Integration Platform (MIP) SDK

Updated

How To

How does XProtect® Smart Client export to AVI format?

Updated

How To

About generating crash dumps with the Microsoft Debug Diagnostic Utility

Updated

Troubleshooting

XProtect installation fails: 'An error occurred: ArgumentException: The SDDL form of a security descriptor object is invalid.' (troubleshooting)

Updated

Hotfix

XProtect 2017 R3 cumulative patch installers

Updated

Hotfix

XProtect 2019 R2 cumulative patch installers

Updated

Hotfix

XProtect 2019 R1 cumulative patch installers

Updated

FAQ

XProtect VMS cumulative patches (complete list)

 

NEW Local Language Milestone Technical Support!

A hands-on demo by Milestone Technical Support, designed for Partners and Care Premium End-Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

Hands-on Demo - Milestone Technical Support & Care Overview 2019

English: Sign up here

Dutch: Sign up here

French: Sign up here

Italian: Sign up here

Spanish: Sign up here

Turkish: Sign up here

 

NEW My Cases: Husky RMA

You can now enter your Husky details directly in the web case form. Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Video Tutorials

How to Setup and Use Milestone Products: https://www.milestonesys.com/support/help-yourself/video-tutorials/

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle. Here’s what you can expect from us.

 

Do you have a question about how to use Care Premium with Technical Support?

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs