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Fixed!

donderdag, 1 oktober 2020

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

Troubleshooting

25323

XProtect Smart Client shows error: 'Connection to the event server has been lost' (troubleshooting)

NEW

FAQ

25753

Setting up XProtect VMS in Microsoft Cluster environment (FAQ)

NEW

Troubleshooting

25325

Moving the Investigations folder fails with error 'The request process for elevating your user rights failed' (troubleshooting)

NEW

FAQ

25411

Additional information regarding 'Device changes without activation' (FAQ)

NEW

How To

25237

Solving e-mail notification issues in XProtect VMS when using Gmail accounts (how-to)

NEW

FAQ

25066

Interconnect driver cannot be Hardware Replaced

NEW

Troubleshooting

24979

Failover Server installation error: 'ArgumentNullException: Value cannot be null. Parameter name: v1' (troubleshooting)

NEW

How To

24981

Exception thrown when running the Smart Client from Visual Studio with Smart Map (troubleshooting)

NEW

FAQ

24980

My Milestone — Administrator definition and user role

Updated

FAQ

23331

Windows administrators are no longer automatically XProtect administrators (2020 R2 and later)

Updated

How To

21436

How to change the hostname of the Management Server or move it to another computer with a different name (no SQL changes required)

Updated

Troubleshooting

21171

'An error has occurred during initialization of the service: Authorization Server returned not OK status code.' (troubleshooting)

Updated

Troubleshooting

19488

XProtect 2019 R3 (and later) Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)

Updated

FAQ

19056

Adaptive Streaming — facts, implications, limitations

Updated

Troubleshooting

10739

Axis P8221 inputs not working (troubleshooting)

Updated

FAQ

3617

How to set up the XProtect Recording Server for best performance

Updated

How To

2990

Installation of Event-Link for Honeywell Galaxy MIP Plugin

Updated

How To

2680

Using the Milestone Diagnostics tool

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

Local Language Milestone Technical Support Webinars 2020!

A hands-on demo by Milestone Technical Support - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.
Register here:
English: https://register.gotowebinar.com/rt/7890134328275250700
Italian: https://register.gotowebinar.com/rt/7746080712851233804
Spanish: https://register.gotowebinar.com/rt/3142567364353037324
Dutch: https://register.gotowebinar.com/rt/9209080989165209612
French: https://register.gotowebinar.com/rt/5257960665984640268
Turkish: https://register.gotowebinar.com/rt/4728752525396437260

 

Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

 

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