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Fixed!

zaterdag, 30 november 2019

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced: 

 

KB List December 2019

Status

Category

Title

NEW

Troubleshooting

AgentVI Alarms/Events not being received in the Smart Client (troubleshooting)

NEW

Hotfix

XProtect Smart Client script execution vulnerability (hotfixes for Smart Client 2016 R3 ? 2019 R2)

NEW

FAQ

XProtect installation fails at the Recording Server installation stage with the error: 'Management Server address is invalid' (troubleshooting)

NEW

FAQ

Adaptive Streaming ? facts, implications, limitations

NEW

FAQ

How to locate the installer log file for various XProtect products

NEW

Troubleshooting

Smart Clients version older than 2019 R3 cannot connect to XProtect 2019 R3 (troubleshooting)

NEW

Troubleshooting

Management Server installation fails: 'The profile for the user is a temporary profile' (troubleshooting)

NEW

Cyber Security

XProtect Smart Client script execution vulnerability

NEW

How To

Changing the Management Server name after Milestone XProtect is installed (troubleshooting)

NEW

Troubleshooting

The XProtect Recording Server is offline (troubleshooting)

NEW

Hotfix

MIP Driver Framework bug in non-English Windows (2019 R3)

NEW

FAQ

Husky X-series: Windows 10 cannot be updated to version 1903 (error code 0xc1900223) ? troubleshooting

NEW

How To

Enable encryption for the Recording Server communication (how-to)

NEW

FAQ

How to optimize the interface of the XProtect Management Client 2019 R3 on Windows Server 2019 (how-to)

NEW

Troubleshooting

The Log Server installer fails with 'Error 1603' (troubleshooting)

NEW

Troubleshooting

When installing the Mobile Server 2019 R3 as a standalone application, it may lock the Windows account

NEW

Troubleshooting

The Screen Recorder cannot be added or stops working after an upgrade to Device Pack 10.5b (troubleshooting)

Updated

Troubleshooting

XProtect 2019 R2 Management Server installation fails (troubleshooting)

Updated

FAQ

Smart Map setup guide (PDF)

Updated

How To

How to manually install IIS for Milestone XProtect (how-to)

Updated

Troubleshooting

Footage is unavailable for some cameras after an upgrade (troubleshooting)

Updated

How To

How to convert an XML Configuration backup into a configuration.xml file (Professional VMS)

Updated

FAQ

Minimum requirements for Hardware Acceleration (GPU decoding)

Updated

FAQ

Milestone Migration Assistant Tool (FAQ)

Updated

FAQ

About hardware device driver development and the Milestone Integration Platform (MIP) SDK

Updated

FAQ

Windows does not activate on Husky X-series (troubleshooting)

Updated

How To

How to set up your NAS archive storage

Updated

FAQ

List of TCP/IP ports used in XProtect Advanced VMS products

Updated

How To

How To Use MilestonePSTools PowerShell Module

Updated

Troubleshooting

Cannot read the received license information (troubleshooting)

Updated

FAQ

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

How To

About using Milestone Analyzer and Milestone Diagnostics tool

Updated

How To

Using the Milestone Diagnostics tool

Updated

How To

How To Use MilestonePSTools PowerShell Module

Updated

Hotfix

SelectedViewChangedIndication' creates an error after closing the floating window (Smart Client hotfixes)

Updated

Hotfix

Status issue on failed login (MIP SDK 2019 R2 hotfix)

Updated

Hotfix

Changes in the Alarm Command Protocol in XProtect 2019 R2 (hotfix)

Updated

Hotfix

Axis T8312 and T8313 in Revision 2 are not detected in the Smart Client (hotfix)

Updated

Hotfix

XProtect VMS cumulative patches (complete list)

 

NEW Local Language Milestone Technical Support webinars!

A hands-on demo by Milestone Technical Support, designed for partners and Care Premium end-users. Get a full understanding of the support experience: what you can expect from Milestone Technical Support and how to use Care and Care Premium to its full potentia.

Hands-on Demo - Milestone Technical Support & Care Overview 2019

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Turkish: Sign up here

 

My Cases: Husky RMA

You can now enter your Husky details directly in the web case form. Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Video Tutorials

How to Setup and Use Milestone Products: https://www.milestonesys.com/support/help-yourself/video-tutorials/

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle. Here’s what you can expect from us.

 

Do you have a question about how to use Care Premium with Technical Support?

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