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OK, IK BEGRIJP HET
Fixed!

Hotfixes to the problems you experience most often

oktober 27, 2021
We occasionally experience bugs and release hotfixes to sort them out, prior to eliminating them in the next of the three yearly product updates.
We have recently published the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

NEW - FAQ (40002)

Backup Milestone SQL DBs — automatic backup tool for XProtect VMS databases

NEW - Troubleshooting (40009)

Milestone XProtect VMS installer fails with error 'Value cannot be null' (troubleshooting)

NEW - Hotfix (40089)

MIP logs getting filled with errors (troubleshooting)

NEW - Troubleshooting (40010)

XProtect Recording Server 2021 R2 installation fails in a multi-server environment with the error 'You cannot override Local Management Server [...]' (troubleshooting)

NEW - FAQ (40008)

[internal] ATM S.p.A. — information

NEW - Hotfix (40006)

Driver proxy crash when attempting to retrieve Edge on "AXIS" driver (troubleshooting/hotfix)

NEW - Known issue (40093)

Driver proxy crash when attempting to retrieve Edge on "AXIS" driver (issue)

NEW - Hotfix (40090)

Cannot enter 120 FPS for Hanwha PND-A6081RF in the Management Client (troubleshooting/hotfix)

NEW - Known issue (40091)

Cannot enter 120 FPS for Hanwha PND-A6081RF in the Management Client (issue)

NEW - Known issue (35879)

Screen Recorder stops working after upgrade to Device Pack 11.4 or later

NEW - Troubleshooting (38336)

XProtect VMS installer error 'The installation source for this product is not available' (troubleshooting)

NEW - Troubleshooting (38496)

Disabling hardware acceleration in XProtect Professional VMS (how-to)

NEW - Known issue (40003)

Log Server installation times out and fails with a 1603 error (issue)

NEW - Troubleshooting (39987)

Log Server installation times out and fails with a 1603 error (troubleshooting)

NEW - How To (39748)

How to make the Axis Perimeter Defender Bridge Server work in a clustered environment

NEW - FAQ (39986)

XProtect Mobile Server 2021 R2 won't install unless ICMP (PING) is enabled on Management Server (troubleshooting)

NEW - Known issue (39583)

Smart Client 2021 R2 window gets flipped/mirrored when resizing (issue)

NEW - How To (39743)

Dell Diagnostics and Log Collection with Husky IVO (guide)

NEW - FAQ (39829)

Backup and restore of Event Proxy (how-to)

NEW - FAQ (39749)

How to disable the Husky IVO Firewall

NEW - Hotfix (39746)

Arbitrary file access on the DLNA Server (hotfix)

NEW - Cyber Security (39745)

Arbitrary file access on the DLNA Server 

NEW - Known issue (39747)

Events from Axis cameras not shown in XProtect VMS (issue)

NEW - Troubleshooting (39584)

Events from Axis cameras not shown in XProtect VMS (troubleshooting)

NEW - FAQ (39742)

How to use Interconnect over HTTPS (guide)

NEW - Hotfix (39502)

Smart Client 2021 R2 window gets flipped/mirrored when resizing (troubleshooting)

NEW - FAQ (39376)

The Milestone Software Registration Portal (softreg.milestonesys.com) will be decommissioned on 01/Mar/2022 (FAQ)

Updated - How To (33281)

How to fully uninstall the XProtect VMS (detailed guide)

Updated - How To (34241)

Download detailed XProtect comparison charts (check which features are supported by the XProtect products)

Updated - FAQ (33844)

XProtect software conflicting with third-party applications (troubleshooting)

Updated - Troubleshooting (34727)

XProtect installation fails: 'An error occurred: ArgumentException: The SDDL form of a security descriptor object is invalid.' (troubleshooting)

Updated - How To (34664)

How To Use MilestonePSTools PowerShell Module

Updated - FAQ (34370)

XProtect VMS cumulative patches (complete list)

Updated - How To (33040)

About using Milestone Analyzer and Milestone Diagnostics tool

Updated - How To (34158)

Using the Milestone Diagnostics tool

NEW - Milestone Technical Support Webinars 2021 – Wide Range of Dates & Languages Available!
This year’s Milestone Technical Support webinars features our new and improved case management portal - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Click on your preferred language for the list of dates and registration links:

English
Arabic
German
Turkish
French
Dutch
Spanish
Italian
Russian
Support Broadcast – the latest Hotfixes at your fingertips!
Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

1. Login to Support Community
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"
Milestone Technical Support Policy
We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle. Here’s what you can expect from us.
Do you have a question about how to use Care Premium with Technical Support?
Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs