Fixed! Hotfixes to the problems you experience most often

Tuesday, 21 January 2020

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Status

Category

Title

NEW

FAQ

XProtect Mobile and XProtect DLNA servers ? user account changes introduced in 2019 R3 (white paper)

NEW

Troubleshooting

The XProtect Management Application prompts for login credentials but will not accept them (troubleshooting)

NEW

FAQ

LPR Server installer changes and improvements introduced in version 2019 R3 (white paper)

NEW

FAQ

Where to find more information about Milestone Interconnect and Milestone Federated Architecture (MFA)?

NEW

FAQ

Recommended optimizations for XProtect VMS

NEW

Troubleshooting

Inputs not working in XProtect VMS 2019 R3 (troubleshooting)

NEW

Troubleshooting

XProtect 2019 R3 Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)

NEW

Hotfix

Device Pack 10.6a hotfix ? Hanwha drivers

NEW

FAQ

The preview in the Management Client does not update after failing back to Recording Server (troubleshooting)

NEW

FAQ

XProtect Mobile Server ? URL formats for Smart Connect (XProtect Mobile Clients for iOS/Android)

NEW

Troubleshooting

Lenel Integration? Channel ID's do not match (troubleshooting)

NEW

Troubleshooting

Service Channel install/upgrade fails with error: 'Sequence contains no matching element -or- FixAppPoolUser: Could not find Service Channel Product Code' (troubleshooting)

NEW

How To

MIP SDK project templates (how-to)

NEW

FAQ

Husky X8 cannot boot past the BIOS screen or freezes randomly with RAID errors (troubleshooting and hotfix)

NEW

Troubleshooting

Error when starting the Smart Client: 'Setting renderer is not supported!' (troubleshooting)

NEW

FAQ

Push Notifications stop working after upgrading to iOS to 13.1.3 (troubleshooting)

NEW

FAQ

How to contact Milestone Technical Support

NEW

How To

How to change the time format in the XProtect Web Client

NEW

How To

How to create a RAID 10 array in MegaRAID (Husky NVR)

NEW

Hotfix

Settings on Driver Framework devices are not working (XProtect 2019 R3)

NEW

Troubleshooting

The 'Custom Installation' option is greyed out when upgrading to XProtect 2019 R3

NEW

Troubleshooting

Basic users cannot be used to login to XProtect Mobile Server 2019 R3 (troubleshooting)

UPDATED

Hotfix

"Feature not licensed" error when changing the XProtect Recording Server name (hotfix)

UPDATED

How To

Enable public access to the Recording Server in XProtect Corporate

UPDATED

Troubleshooting

"Failed to create license request" error when activating a license (troubleshooting)

Updated

Troubleshooting

The Log Server installer fails with 'Error 1603' (troubleshooting)

Updated

How To

Unable to pull a live stream from the camera because of cached configuration files

Updated

FAQ

Using hardware acceleration (NVIDIA, Intel) in XProtect Smart Client 2018 R1 and newer versions

Updated

FAQ

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

Troubleshooting

The Screen Recorder cannot be added or stops working after an upgrade to Device Pack 10.5b (troubleshooting)

Updated

Hotfix

XProtect VMS cumulative patches (complete list)

 

NEW Support main page & drop-down menus - https://www.milestonesys.com/support/

During November 2019, the https://www.milestonesys.com/support/ main page was updated, making the most used pages and tools even easier to reach. The changes were based on the analysis of detailed usage statistics and aim to bring all of the support pages in line with today's Milestone's visual identity. Check the screenshots (below) for a sneak peek at the new Support menu or visit https://www.milestonesys.com/support/!

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NEW Troubleshooting Assistant under eCare Portals in Milestone Care Portals

Solve XProtect issues or queries with step-by-step questions and answers – Login to your Milestone Care Portal to get started! https://www.milestonesys.com/support/contact-us/technical-support-care-portals/

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See Next Month's Business Update for 2020 Dates- Local Language Milestone Technical Support Webinars!

A hands-on demo by Milestone Technical Support, designed for Partners and Care Premium End-Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

Husky RMA NEW TO My Cases – Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

 

Do you have a question about how to use Care Premium with Technical Support?

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs