What can Tech Support do for you?

Thursday, 12 April 2018

Author: Toyah Hunting

Partner News

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Recording Server crashes after cancelling Add Hardware wizard
Installation fails with error "CREATE or ALTER ASSEMBLY failed in the assembly ..." (XProtect Advanced VMS, SQL 2017)

How to use Axis Virtual Inputs with XProtect

XProtect 2017 R3 cumulative patch installers (for Management Client, Management Server, and Recording Server)

XProtect 2018 R1 cumulative patch installer (for Management Server)

Error "The license file has the same Software license code as the current one" when importing a new initial license file of the same SLC

Error: "ServerFaultMIPException" while querying the configuration in XProtect 2018 R1 (MIP SDK, Smart Map)

Debugging techniques for developing XProtect Event Server plug-ins

Debugging techniques for developing XProtect Management Client plug-ins

Analytic Events disappearing from configuration (hotfix for 2017 R2)

Cannot playback from the XProtect Web Client and the XProtect Mobile Application

Smart Client: hardware-accelerated playback not working when recording keyframes only (hotfix)

"Feature not licensed" error when changing the XProtect Recording Server name (hotfix)


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