Fixed!

Thursday, 1 October 2020

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status	Category	KB#	Title
NEW	Troubleshooting	25323	XProtect Smart Client shows error: 'Connection to the event server has been lost' (troubleshooting)
NEW	FAQ	25753	Setting up XProtect VMS in Microsoft Cluster environment (FAQ)
NEW	Troubleshooting	25325	Moving the Investigations folder fails with error 'The request process for elevating your user rights failed' (troubleshooting)
NEW	FAQ	25411	Additional information regarding 'Device changes without activation' (FAQ)
NEW	How To	25237	Solving e-mail notification issues in XProtect VMS when using Gmail accounts (how-to)
NEW	FAQ	25066	Interconnect driver cannot be Hardware Replaced
NEW	Troubleshooting	24979	Failover Server installation error: 'ArgumentNullException: Value cannot be null. Parameter name: v1' (troubleshooting)
NEW	How To	24981	Exception thrown when running the Smart Client from Visual Studio with Smart Map (troubleshooting)
NEW	FAQ	24980	My Milestone — Administrator definition and user role
Updated	FAQ	23331	Windows administrators are no longer automatically XProtect administrators (2020 R2 and later)
Updated	How To	21436	How to change the hostname of the Management Server or move it to another computer with a different name (no SQL changes required)
Updated	Troubleshooting	21171	'An error has occurred during initialization of the service: Authorization Server returned not OK status code.' (troubleshooting)
Updated	Troubleshooting	19488	XProtect 2019 R3 (and later) Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)
Updated	FAQ	19056	Adaptive Streaming — facts, implications, limitations
Updated	Troubleshooting	10739	Axis P8221 inputs not working (troubleshooting)
Updated	FAQ	3617	How to set up the XProtect Recording Server for best performance
Updated	How To	2990	Installation of Event-Link for Honeywell Galaxy MIP Plugin
Updated	How To	2680	Using the Milestone Diagnostics tool
Updated	FAQ	12599	XProtect VMS cumulative patches (complete list)

Local Language Milestone Technical Support Webinars 2020!

A hands-on demo by Milestone Technical Support - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.
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Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

Milestone Technical Support Policy

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