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Tuesday, 12 February 2019

Author: Toyah Hunting

Company News

Fixed! Hotfixes to the problems you experience most often 

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

KB #

Category 

Title

11035

How To

XProtect VMS: How to delete the database of the old Log Server

10838

FAQ

Error: 'Installing SQL Express failed. Error code =-2068119551' (UTF-8 option for worldwide language support)

11038

Troubleshooting

Issues when adding Hikvision H.265-capable devices that use the ONVIF drivers

10839

FAQ

Deleted users are removed from Roles permanently

11033

How To

Installation of XProtect VMS fails because automatic installation of IIS components failed (solution)

11328

Hotfix

The Alarm tab changes are not being saved in the Management Client (hotfix for 2018 R1)

11329

How To

How to remove Recording Server storage definitions located on unavailable drives

11716

Troubleshooting

PTZ on older encoders are not working correctly (troubleshooting)

11815

Hotfix

Smart Clients are regularly 'freezing' (hotfix for 2018 R3)

11814

FAQ

Husky X-series: Intel chipset drivers are not installed (troubleshooting)

12298

How To

Bosch VideoJet Multi 4000: how to change from NTSC ← → PAL

3116

How To

How to use XProtect Smart Client Player

2108

Troubleshooting

Installation fails with message 'IIS needs to be manually installed'

3501

Troubleshooting

XProtect Smart Client performance issues and bottlenecks

3675

Troubleshooting

XProtect Image Server: high CPU caused by transcoding in the Smart Client

3156

How To

Restoring a Smart Client timeline in XProtect Professional and streamlined XProtect software versions

1412

Troubleshooting

Video Push button is missing in XProtect Mobile client

5095

Hotfix

Audio stops working after some time or device restart (XProtect Professional VMS)

1220

How To

How to send email notifications through a Google Apps or a Gmail account

2399

Hotfix

Logs not visible in the XProtect Management Client

1751

Hotfix

XProtect Smart Client or Management Client logins fail over time (only direct login to the Management Server is possible)

6211

Hotfix

XProtect 2018 R2 cumulative patch installers

4219

Hotfix

XProtect 2017 R3 cumulative patch installers

7805

Hotfix

XProtect 2018 R3 cumulative patch installers

4220

Hotfix

XProtect 2018 R1 cumulative patch installers

 

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