Fixed!

Monday, 20 May 2019

Author: Melissa Thompson

Product News

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Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Status

Title

NEW

AutoClose property in Alarm Definition is not saved via the MIP SDK Configuration API

NEW

Which tasks are shown in the Management Client ? System Dashboard ? Current tasks?

NEW

Virtual Joystick does not work in the Smart Client (2019 R1 hotfix)

NEW

No video from the XProtect Recording Server when using encrypted connections (troubleshooting)

NEW

100% CPU load caused by the Management Server Application Pool

NEW

Milestone XProtect VMS: Deployment Best Practice Guide

NEW

Integration with Axis Perimeter Defender

NEW

Quick guide on Axis Zipstream

NEW

XProtect Corporate 2014 Administrator's Manual

NEW

How to install the XProtect Smart Client server-side

NEW

Milestone Device Pack: hotfix for the ONVIF driver (error message 'Connection timeout on Camera X')

NEW

The XProtect Management Server is crashing frequently (2018 R3)

NEW

XProtect Management Client: camera stream resolution settings not updated

NEW

XProtect Recording Server problems when using H.265 camera streams

NEW

XProtect Configuration API security vulnerability and mitigation

NEW

How to check in real time changes made to a log file

NEW

Milestone Mobile: the Tray Manager cannot validate the 'Network Service' account credentials

NEW

XProtect VMS cumulative patches (complete list)

NEW

Error: ''Unable to start scanning. Another scanning session is already running on the Recording Server.' (troubleshooting)

NEW

Milestone Marketplace FAQ: How do I join Marketplace?

NEW

Milestone Marketplace FAQ: How does the subscription model work?

NEW

Milestone Marketplace FAQ: Which types of content can I add to Marketplace?

NEW

Milestone Marketplace FAQ: What should I have ready before I start adding content?

NEW

Milestone Marketplace FAQ: How do I get my content verified?

NEW

Error 'Invalid path' when trying to install the Legacy Device Pack

NEW

XProtect Mobile Server is generating debug logs very fast

NEW

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()' ? hotfix for 2019 R1

Updated

M20 built in switch displays MAC addresses but IP address and Manufacturer show unknown

Updated

"Could not configure the server" when trying to install XProtect Corporate 2016

Updated

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()'

Updated

How to set up the XProtect Recording Server for best performance

Updated

XProtect Smart Client (2018 R2/2018 R3) crashes when clicking on date/time picker or in the Sequence Explorer tab

Updated

The Recording Server Manager's tray icon shows: 'Running - offline'

Updated

How to get debug logs from the Proxy Server and from the camera driver

Updated

About accessing recordings in XProtect clients over the Internet

Updated

What is the Axis Optimizer for Milestone XProtect?

Updated

Unable to log in with Basic user

Updated

Recommended optimizations for XProtect VMS

Updated

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions)

Updated

XProtect Smart Client frequently shows the message "Server lost connection to camera" (Live video frequently drops out)

Updated

XProtect 2016 R2 cumulative patch installers

Updated

XProtect 2016 R1 cumulative patch installers

Updated

XProtect 2017 R1 cumulative patch installers

Updated

XProtect 2017 R2 cumulative patch installers

Updated

XProtect 2019 R1 cumulative patch installers

Updated

XProtect 2018 R2 cumulative patch installers

Updated

XProtect 2017 R3 cumulative patch installers

Updated

XProtect 2018 R1 cumulative patch installers

Updated

XProtect 2018 R3 cumulative patch installers

Updated

XProtect 2016 R3 cumulative patch installers