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Tuesday, 11 June 2019

Author: Melissa Thompson

Fixed! Hotfixes to the problems you experience most often 

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

Knowledge Base List - July 2019

Status

Category

KB#

Title

NEW

FAQ

14768

Why is a self-signed certificate in the Mobile Server not accepted?

NEW

Hotfix

14927

Axis A1001 Access Control installer version 2018 R2 does not work (hotfix)

NEW

Hotfix

14930

Smart Client: bounding box metadata shown on alarm preview does not disappear (hotfix for 2019 R1)

NEW

Hotfix

14929

Not possible to select a secondary Failover Server group (hotfix for 2019 R1)

NEW

FAQ

15165

Prolong Retention plugin for XProtect Corporate (detailed manual)

NEW

FAQ

15164

Smart Client error: 'A 32-bit client that uses software decoding does not support the H.265 video codec.'

NEW

Troubleshooting

14127

XProtect Management Client 2019 R1 crashes when adding new hardware

NEW

Troubleshooting

14685

Surveillance database creates an always growing dump file (troubleshooting)

NEW

FAQ

15633

Missing Log Server features in XProtect Management Client 2018 R3

NEW

Hotfix

14928

A plugin with AudioPlayerControl can cause a Smart Client crash (2019 R1 hotfix)

NEW

FAQ

15632

XProtect Management Client: 'System log error - ID 4020'

NEW

Troubleshooting

13565

No video from interconnected site while interconnected site is in failover (2018 R2, 2018 R3)

NEW

Troubleshooting

15638

Error: 'The computer must be trusted for delegation and the current user account must be configured to allow delegation.'

NEW

FAQ

15639

How to move an XProtect VMS installation/version from old servers to new servers

NEW

How To

15640

Message: 'The configuration contains roles that use differentiated administration security settings. Your license does not support this.'

Updated

Hotfix

8067

Smart Client: bounding box metadata shown on alarm preview does not disappear (hotfix for 2018 R3)

Updated

FAQ

2125

How do I upgrade XProtect Corporate or Expert from version X to version Y?

Updated

FAQ

2688

Get the list of the alarm definitions from the XProtect Management Client with MIP SDK or SOAP protocol

Updated

FAQ

15475

Alarm and Access Request notifications not working on Milestone Mobile Android app (2018 R2 and older versions)

Updated

Hotfix

15008

Add audio support for Janteq device drivers (Legacy Device Pack/XProtect VMS)

Updated

Hotfix

1480

Alarm Manager tab is missing in XProtect Smart Client

Updated

Hotfix

15009

Configuration API cannot read the hardware device settings (Axis, Device Pack 10.3a)

Updated

FAQ

1014

Will I break something if I change my Recording Server IP or hostname?

Updated

How To

1059

To upgrade XProtect Corporate to a newer version

Updated

FAQ

13091

Error: ''Unable to start scanning. Another scanning session is already running on the Recording Server.' (troubleshooting)

Updated

Hotfix

11815

Smart Clients are regularly 'freezing' (hotfix for 2018 R3)

Updated

FAQ

1176

MIP SDK technical support

Updated

FAQ

14683

Upgrading XProtect Corporate/Expert from older to newer versions (v.2)

Updated

Troubleshooting

1250

Problems archiving to a network-attached storage (NAS)

Updated

How To

2914

How to set up a Paxton integration with Milestone XProtect

Updated

How To

3411

Modify XProtect Advanced VMS token timeout value to avoid 'Invalid Token' error

Updated

How To

2225

How to logically combine events with AND/OR? (XProtect)

Updated

How To

2264

Full setup of the Matrix feature (XProtect Corporate/Expert/Professional+/Express+)

Updated

Troubleshooting

1716

License invalid: "Error Code: 84097" received in XProtect Management Client

Updated

Troubleshooting

1795

How to get debug logs from the Proxy Server and from the camera driver

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

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