Here when you need support

Thursday, 10 January 2019

Author: Toyah Hunting

Product News

Fixed!

 

Hotfixes to the problems you experience most often

 

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

 

Click on the link to find out what to do if this is a problem you have experienced:

 

Knowledge Base List January 2019

Status

KB #

Category 

Title

First Published

Last Published

Version

Linked Cases

NEW

9495

FAQ

How to configure Hikvision NVR (detailed guide)

5.12.2018 11:42

5.12.2018 11:42

1

3

NEW

9267

Hotfix

Axis Perimeter Defender/Safezone Edge: error 'This method or property cannot be called on Null values' (hotfix)

4.12.2018 10:34

4.12.2018 10:34

1

0

NEW

9496

How To

Read Audit, System or Rule logs from the MIP SDK (SDK sample)

5.12.2018 13:18

5.12.2018 13:18

1

0

NEW

9881

Hotfix

'Configuration Changed Indication' event can cause plugins to malfunction (hotfix for Smart Client 2018 R3)

5.12.2018 16:17

5.12.2018 16:17

1

1

NEW

9263

Troubleshooting

Husky X series looping into Recovery Mode (troubleshooting)

28.11.2018 14:28

28.11.2018 14:28

1

1

NEW

9062

Troubleshooting

Mobile Server is 'Running with warnings' (solution)

15.11.2018 14:15

15.11.2018 14:15

1

0

NEW

9164

FAQ

Husky: 'Restoring failed — Could not determine the operating system of the machine' (troubleshooting)

21.11.2018 12:36

21.11.2018 12:36

1

0

NEW

8867

FAQ

Setting a custom port on Verint S17** devices (troubleshooting)

6.11.2018 16:52

6.11.2018 16:52

1

1

NEW

9064

FAQ

Green bars visible in live video feeds in the XProtect Smart Client (troubleshooting)

20.11.2018 10:38

20.11.2018 10:38

1

1

NEW

9163

FAQ

Device Pack 10.0a and later requires .NET Framework 4.7 or later

20.11.2018 16:58

20.11.2018 16:58

1

1

NEW

9066

FAQ

The XProtect Smart Client can crash after hibernation

27.11.2018 10:20

27.11.2018 10:20

1

0

NEW

9061

Hotfix

High number of TCP connections on the XProtect Recording Server machine (hotfix)

19.11.2018 13:15

19.11.2018 13:15

1

1

NEW

9063

FAQ

Error: 'Failed to unpack the installation files' (troubleshooting)

21.11.2018 16:45

21.11.2018 16:45

1

1

NEW

9262

Troubleshooting

Using the same username and hostname can make the XProtect VMS installation process to fail

27.11.2018 16:57

27.11.2018 16:57

1

1

NEW

9264

FAQ

XProtect Web Client: no audio in the database export (troubleshooting)

29.11.2018 12:36

29.11.2018 12:36

1

0

Updated

2098

How To

Dependent files in MIP SDK - How to avoid "Could not load file or assembly"

3.9.2015 17:24

30.11.2018 14:41

2

14

Updated

7806

How To

Change the location of the Log Server SQL in XProtect 2018 R3

4.10.2018 14:22

30.11.2018 10:25

2

0

Updated

1950

How To

How to set up Workgroups in XProtect Corporate

16.7.2015 14:04

22.11.2018 16:45

2

1

Updated

8963

FAQ

Issue when adding cameras from different LANs

7.11.2018 17:16

20.11.2018 12:52

2

1

Updated

7445

Troubleshooting

The LPR Server is showing 'LPR Camera license is invalid' for all the LPR cameras

23.8.2018 9:35

29.11.2018 14:59

2

1

Updated

3645

FAQ

Can I install my own copy of Windows (and/or XProtect) on a Husky device?

5.2.2018 16:48

29.11.2018 17:11

2

17

Updated

3385

Hotfix

XProtect Smart Client fails to login and returns the error "Login failed due to an unknown error"

20.9.2017 16:58

29.11.2018 13:12

2

10

Updated

3200

FAQ

Axis A8004-VE Supported Firmware

19.4.2017 21:33

30.11.2018 16:01

2

9

Updated

2363

Hotfix

XProtect Recording Server goes offline (hotfix)

7.6.2016 9:54

30.11.2018 16:50

2

1

Updated

8068

Hotfix

XProtect Recording Server 2018 R2 Memory Leak (hotfix)

25.10.2018 17:33

12.11.2018 15:36

2

12

Updated

9065

Hotfix

XProtect Smart Client memory leak when opening views and windows (hotfix for 2018 R3)

29.11.2018 13:47

4.12.2018 13:18

3

1

Updated

5880

Hotfix

XProtect Smart Client users cannot login in a large Active Directory environment

10.5.2018 17:13

3.12.2018 13:15

3

8

Updated

2914

How To

How to set up a Paxton integration with Milestone XProtect

21.11.2016 12:33

13.11.2018 11:26

3

7

Updated

7689

Troubleshooting

ADAM outputs "fall asleep" after some time (workaround and hotfix)

13.9.2018 15:05

12.11.2018 15:51

3

11

Updated

1960

FAQ

List of TCP/IP ports used in XProtect Advanced VMS products

16.7.2015 14:04

20.11.2018 16:36

3

419

Updated

1034

How To

Use and configure the Universal Driver

27.2.2015 12:21

9.11.2018 15:50

3

182

Updated

1317

Hotfix

XProtect Management Server installation fails with error: 'Windows Installer error #1628'

7.4.2015 16:47

20.11.2018 12:30

3

0

Updated

1633

Troubleshooting

The installer for the XProtect Professional VMS products unpacks but fails to run

7.4.2015 16:48

21.11.2018 17:09

3

15

Updated

2280

How To

How to make a full setup of Matrix window (XProtect Professional VMS)

25.11.2015 10:26

29.11.2018 16:41

3

39

Updated

1002

How To

About XProtect Transact's TCP Client Transact Provider

27.2.2015 12:21

29.11.2018 16:16

3

7

Updated

2348

Troubleshooting

Local configuration is either invalid or missing (troubleshooting)

20.1.2016 16:01

30.11.2018 17:04

3

43

Updated

2116

Troubleshooting

Installation of XProtect Corporate fails with "Error authenticating user, service is down"

26.8.2015 16:19

3.12.2018 12:22

4

214

Updated

3684

Troubleshooting

Cannot read the received license information (troubleshooting)

26.2.2018 17:33

28.11.2018 10:58

4

33

Updated

6211

Hotfix

XProtect 2018 R2 cumulative patch installers

11.6.2018 12:56

5.11.2018 15:18

4

116

Updated

1062

How To

Tips and tricks for better license plate recognition (LPR)

27.2.2015 12:21

5.12.2018 14:54

4

17

Updated

7805

Hotfix

XProtect 2018 R3 cumulative patch installers

2.10.2018 17:17

29.11.2018 13:49

5

34

Updated

3487

How To

How to set up Axis Perimeter Defender with XProtect events and alarms

8.1.2018 17:25

5.11.2018 13:04

6

16

Updated

2330

How To

Configure Axis A8004-E Door Station in Milestone XProtect Corporate

23.12.2015 12:59

3.12.2018 10:11

6

41

Updated

4219

Hotfix

XProtect 2017 R3 cumulative patch installers

26.3.2018 22:52

5.11.2018 15:26

10

168

Updated

4220

Hotfix

XProtect 2018 R1 cumulative patch installers

26.3.2018 23:10

5.11.2018 14:49

11

139

Updated

2680

How To

Using the Milestone Diagnostics tool

28.6.2016 20:52

14.11.2018 21:31

14

1.703