Support Process and Tools Manager

Tuesday, 13 August 2019

Author: Melissa Thompson

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

KB List -September 2019

Status

Category

KB#

Title

NEW

Hotfix

17176

Archived footage cannot be played back (Professional VMS archive.db hotfixes)

NEW

Hotfix

17177

Clicking on the mic icon in the Web client shows the error: 'Network error. Try later.'

NEW

How To

1004

Configure anti-virus software on XProtect systems (best practices)

NEW

How To

3411

Modify XProtect Advanced VMS token timeout value to avoid 'Invalid Token' error

NEW

How To

1990

Modify XProtect Advanced VMS tokentimeout to avoid 'Invalid Token' when the Management Server is off

NEW

How To

3252

Driver manufacturer list is empty when adding cameras

NEW

Troubleshooting

13419

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()'

NEW

Troubleshooting

16668

The XProtect Smart Client video export fails due to incorrect calendar settings (troubleshooting)

NEW

FAQ

17273

Low frame rate (FPS) in the Smart Client when using multiple monitors (troubleshooting)

Updated

Hotfix

17183

Smart Client 2019 R2 for Express and Professional ? unable to Pan and Tilt (hotfix)

Updated

Hotfix

17178

Log retention setting grayed out when using XProtect VMS in cluster environment (hotfix)

Updated

How To

17179

How to improve the audio quality in the XProtect Mobile Client (how-to)

Updated

How To

1258

Configure manual PTZ session timeout in XProtect Corporate

Updated

Troubleshooting

17180

Recording Server cannot start if Bosch VMS is installed on the same machine (troubleshooting)

Updated

Troubleshooting

1508

XProtect Corporate does not send e-mail notifications when Failover server starts

Updated

Troubleshooting

17275

Online and Offline License Activation fails with XProtect error: 'Could not obtain a new license. A general error has occurred. See the log files for more information.'

Updated

FAQ

17274

The Management Application is crashing when selecting devices (Husky M20, M30, M50)

Updated

FAQ

16674

XProtect Mobile app and XProtect Mobile Express & Pro app (FAQ)

Updated

FAQ

17276

XProtect software and ECCN (Export Control Classification Number)

Updated

How To

2241

How to install an XProtect Failover Recording Server in a Workgroup environment?

Updated

Troubleshooting

1779

Web pages fail to load in the XProtect Smart Client (troubleshooting)

Updated

FAQ

16329

XProtect Mobile and self-signed certificates (white paper)

Updated

How To

11329

How to remove Recording Server storage definitions located on unavailable drives

Updated

Troubleshooting

1339

ONVIF compliant camera cannot be added or will not stream video to XProtect VMS software

Updated

Hotfix

17525

Changes in the Alarm Command Protocol in XProtect 2019 R2 (hotfix)

Updated

Hotfix

17526

MIP items not sorted alphabetically in the Management Client ? Role Settings (hotfix)

Updated

Hotfix

12599

XProtect VMS cumulative patches (complete list)

 

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