Have you experienced this?

Sunday, 2 September 2018

Author: Toyah Hunting

Product News

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

Click on the link to find out what to do if this is a problem you have experienced:

Status	#	Category		Linked Cases
NEW	3362	FAQ	Using Zenmap and netstat to view all open ports	1
NEW	7436	Hotfix	Prevent storing of invalid or blank Mac addresses in the SQL database (hotfix for 2017 R1)	0
NEW	7432	FAQ	Which 3rd party software is used in XProtect 2018 R2?	0
NEW	7434	Trouble shooting	Error: "Database 'Surveillance' is already open and can only have one user at a time."	0
NEW	7431	FAQ	How to show seconds in Microsoft Windows's clock	0
NEW	7429	FAQ	Error "Token verify failed" in the Management Server logs	1
NEW	6996	FAQ	Number of device licenses needed when the same device is added to multiple Recording Servers using the same SLC	0
NEW	7427	FAQ	Mobile Server 2018 R2: how to change the server logs location	0
NEW	7296	Trouble shooting	Datacollector will not start after installation or update	0
NEW	7292	Hotfix	A high number of bookmarks is causing high CPU load on the SQL Server (hotfixes for 2017 R2)	1
NEW	7294	FAQ	A possible solution to error: "Server cannot connect to camera 127.0.0.1:80"	0
NEW	7290	Trouble shooting	Cannot view playback in the XProtect Web and Mobile Client	1
NEW	7291	FAQ	Licensing for XProtect Access control module and doors	0
NEW	7287	FAQ	Sequences retrieval with the MIP SDK	0
NEW	3300	Trouble shooting	XProtect Corporate 2017 upgrade error: 'DBUpdate failed. Exit code: 100'	1
NEW	6989	Hotfix	Error: "1 is not a supported code page. Parameter name: codepage (mscorlib)." when making a configuration backup from the Management Client (hotfix)	0
NEW	3341	Trouble shooting	Error "DB30003: Error applying update script: '11.2.03'." when installing the Management Server	2
NEW	6074	Trouble shooting	NTFS and disk errors on VMware	0
NEW	6987	Hotfix	In Alarm Definitions, 'Select trigger/source' window defaults to the camera list (Event Server hotfix, 2018 R2)	0
UPDATE	1261	Trouble shooting	XProtect Smart Client frequently shows the message "Server lost connection to camera" (Live video frequently drops out)	200
UPDATE	1227	How to	How to enable XProtect Smart Client logging automatically and manually — two methods	199
UPDATE	1738	Trouble shooting	How to troubleshoot Edge recording/storage problems	13
UPDATE	2252	Trouble shooting	The Recording Server cannot start/Unable to logon to the system/Management Server cannot provide configuration	7
UPDATE	3487	How To	How to set up Axis Perimeter Defender with XProtect events and alarms	12
UPDATE	1721	FAQ	Basic configuration and use of the XProtect Corporate Smart Wall add-on	26
UPDATE	4220	Hotfix	XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server)	60
UPDATE	4219	Hotfix	XProtect 2017 R3 cumulative patch installers (for Management Client, Management Server, and Recording Server)	83
UPDATE	6211	Hotfix	XProtect 2018 R2 cumulative patch installers	16
UPDATE	4220	Hotfix	XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server)	82
UPDATE	5880	Hotfix	XProtect Smart Client users cannot login in a large Active Directory environment	3
UPDATE	4211	Hotfix	Issue: Evidence Locks are duplicated (XProtect Advanced VMS)	10