Tuesday, 31 July 2018

Author: Toyah Hunting

Company News

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:


"Error code = -2067529676" during XProtect 2018 R2 installation

LPR stops detecting plates after the Recording Server machine crashes or has a hard reboot

Add Panasonic KX-HCM with a Universal Driver

How to export a list of alarms in XProtect (CSV format)

Legacy Device Pack: how to recognize the newly installed drivers

Smart Wall does not update the layout properly

In Hikvision cameras, the click-to-center functionality can be accidentally inverted vertically

XProtect 2018 R2 cumulative patch installers

XProtect Smart Client 2018 R2 day-zero hotfix

Husky: Windows OS stops loading and shows an error message

Husky: Windows OS never completes loading

Husky: Windows OS hangs while loading

Husky: Windows OS loading stuck at ClassPnP.sys

Husky: Windows operating system does not load — troubleshooting guide

Husky M10 privilege escalation issue

XProtect 2018 R2 cumulative patch installers

How to dewarp a panoramic image from an Axis M30xx camera?

The evolution of XProtect VMS software (PDF)

XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server) 

Mobile Servers node is missing from Management Client or Management Application

XProtect 2017 R3 cumulative patch installers (for Management Client, Management Server, and Recording Server)

Set up DirectShow Driver

Issues with XProtect on high-res displays (4K and above)

List of TCP/IP ports used in XProtect Advanced VMS products

List of TCP/IP ports used in XProtect Professional VMS products

How to view an XProtect Corporate or an XProtect Expert database that has been 'detached'


Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle. 

Here’s what you can expect from us.


Do you have a question about how to use Care Premium with Technical Support? 

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs

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