Fixed! Hotfixes to the problems you experience most often

Tuesday, 21 January 2020

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Status

Category

Title

NEW

Troubleshooting

When enabling the 'Public access' checkbox under 'Site Properties,' the Mobile Server disconnects (troubleshooting)

NEW

How To

Configure a Magos radar — XProtect VMS 2019 R2 and later (how-to)

NEW

FAQ

Possible workarounds for the low FPS issue in the Smart Client when using multiple monitors (white paper)

NEW

Troubleshooting

Error: 'The request failed with HTTP-Status 503: Service Unavailable.' (troubleshooting)

NEW

Troubleshooting

IIS is unable to run (troubleshooting)

NEW

FAQ

XProtect VMS — FPS Speed Up guide

NEW

How To

Replace Hardware of all devices — an automation script & how-to

NEW

How To

How to restore a backup when the hostname and the IP address have changed (how-to)

NEW

How To

How to set up call button event from Axis Video Door Station A-8105-E in XProtect Professional VMS (how-to)

NEW

How To

Create an alarm with "Event Based" activation period (how-to)

NEW

Troubleshooting

Playback of archived recordings stops working with Ubiquity cameras using the Universal driver (troubleshooting)

NEW

Troubleshooting

Cannot see Alarm tab/LPR tab in the Smart Client, and cannot make an alarm view in the Live tab (troubleshooting)

NEW

Troubleshooting

XProtect VMS installation fails with error: 'Could not obtain information about Windows NT group/user xxxx' (troubleshooting)

NEW

Troubleshooting

The Management Server does not start — 'An error has occurred during initialization of the service ...' (troubleshooting)

NEW

Troubleshooting

The System Monitor contents is not visible in the Management Client or Smart Client (troubleshooting)

NEW

FAQ

XProtect Mobile and XProtect DLNA servers — user account changes introduced in 2019 R3 (white paper)

UPDATED

FAQ

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

UPDATED

FAQ

How to set up the XProtect Recording Server for best performance

UPDATED

How To

Increase the frame rate on event in XProtect Corporate and Expert (how-to)

UPDATED

How To

Using the Milestone Diagnostics tool

UPDATED

Troubleshooting

Local configuration is either invalid or missing (troubleshooting)

UPDATED

How To

Full sewqqqtup of the Matrix feature (XProtect Corporate/Expert/Professional+/Express+)

UPDATED

How To

How to make a full setup of the Matrix window (XProtect Professional VMS)

UPDATED

Troubleshooting

The XProtect Management Application prompts for login credentials but will not accept them (troubleshooting)

UPDATED

How To

Configure anti-virus software on XProtect systems (best practices)

Updated

Hotfix

XProtect VMS cumulative patches (complete list)

 

NEW Support main page & drop-down menus - https://www.milestonesys.com/support/

We’ve made the  most used pages and tools even easier to reach in the Support section of the website, https://www.milestonesys.com/support/. All improvements are based on analyses of detailed usage statistics and aim to bring the support webpages in line with today's Milestone's visual identity. Check the screenshots (below) for a sneak peek at the new Support menu or visit https://www.milestonesys.com/support/

 

NEW Troubleshooting Assistant under eCare Portals in Milestone Care Portals

Solve XProtect issues or queries with step-by-step questions and answers – Login to your Milestone Care Portal to get started! https://www.milestonesys.com/support/contact-us/technical-support-care-portals/                               

See Next Month’s Business Update for 2020 Dates- Local Language Milestone Technical Support Webinars!

A hands-on demo by Milestone Technical Support, designed for Partners and Care Premium End-Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

 

Husky RMA NEW TO My Cases – Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us.

 

Do you have a question about how to use Care Premium with Technical Support?

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs