Unprecedented Times Call for Unprecedented Support

Wednesday, 15 April 2020

Reliable service and support are now more important than ever. That's why we have launched a new CareTM campaign offering renewed and affordable service and support via our Milestone Care™ program.

Milestone Care is a complete service and support program that takes care of your product throughout its lifetime. To better support you and your business, Milestone has three new Milestone Care offers:

Care Campaign overview image

#1 Get your system back into the Milestone Care Program

All XProtect Express+, Professional+, Expert and Corporate installations without current Care Plus are eligible for a 1-year renewal to help installations get back on track with software maintenance and to manage budgets with end-users. This is an exception to our regular three-year opt-in requirement for re-entering the Care™ Plus program.

This offer includes three months of free access to Care Premium at the beginning of the 12-month period, which gives the end-user direct access to Milestone support that can be of direct assistance to the end-user.

#2 Migrate to Milestone’s new codebase with the purchase of Care Plus

To help you and your customers be proactive, Milestone will migrate any site using XProtect Essential, Express, Professional, or Enterprise with the purchase of Care Plus.
Sites without Care Plus coverage must purchase at least two years of Care on the equivalent upgrade product. Sites with existing Care Plus coverage can migrate when they commit to two years of Care Plus coverage at half price.

#3 Upgrade Care Plus to Care Premium

XProtect installations with 200+ channels are now eligible for a Care Premium upgrade. Care Premium lets the end-user contact Milestone Support directly by phone or by opening a case. Support remains open 24/7 for you and your end-users.

This offer includes a waived USD$1500 start-up fee for Care Premium and a 25% discount on the Care Premium upgrade for coverage purchases of 12+ months.


Get a full campaign overview and other supporting materials in our content portal. GET MORE DETAILS


For how long is this campaign valid? Until November 15, 2020

How do I place an order? It is not possible to place these orders through the Milestone Store. Please send all purchase orders to Milestone Sales Support for manual processing using the respective campaign codes.

NOTE: Offers CANNOT be combined with other discounts or offers.


Need more info?

Contact Sales Support at: