Problem? Fixed!

Monday, 7 October 2019

Author: Tue Ingemann Paarup

Product News

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

KB List - October 2019

Status

Category

KB#

Title

NEW

Troubleshooting

17692

The Recording Server goes into offline mode after switching the Management Server cluster node (2019 R2)

NEW

FAQ

17609

StableFPS issue in multi-byte encoding environments (troubleshooting)

NEW

Troubleshooting

17359

Recording Server does not start: 'Error initializing media database: Value cannot be null' (troubleshooting)

NEW

FAQ

17777

XProtect System Monitor Details tab icons are not loading (troubleshooting)

NEW

FAQ

17693

XProtect Log Server V2 installation fails (troubleshooting)

NEW

Troubleshooting

17778

XProtect installation fails: 'An error occurred: ArgumentException: The SDDL form of a security descriptor object is invalid.' (troubleshooting)

NEW

Troubleshooting

17785

Management Server installation/registration fails with the error: 'An error occurred: InstallationAdapterException: Could not configure the server.'

NEW

Troubleshooting

17272

The Recording Server shuts down and shows: 'Error initializing management server communication manager' (2019 R2)

NEW

How To

17870

How to change port numbers 9000 and 9001 used by the Management Server and the Recording Server

NEW

Troubleshooting

17869

Axis ACM controller(s) disappear after XProtect Event Server restart

NEW

How To

17871

How to install XProtect 2019 R2 and newer versions on an HP Server with preinstalled software applications that are using ports 9000 and 9001

NEW

Troubleshooting

17874

Upgrade fails with 'ErrorException: The server type that was selected for install cannot be installed because another type is already installed.' (troubleshooting)

NEW

Troubleshooting

12602

Manually replacing an already installed device driver (how-to)

NEW

Troubleshooting

17872

XProtect 2019 R2 and newer stops working after restoring configuration backup (troubleshooting)

NEW

Troubleshooting

3111

Cannot add devices, cannot change or make additions to configuration, unable to logon (troubleshooting)

NEW

Troubleshooting

17786

Unable to add a device with any driver even though the correct password is in the list (troubleshooting)

NEW

How To

17961

How to manually install IIS for Milestone

NEW

Hotfix

17960

LPR notification emails contain screenshots without a license plate in them (hotfix ? 2018 R2)

NEW

How To

17776

Demoinator ? a free plug-in for simulating (demoing) Smart Client activity

NEW

Troubleshooting

18045

Footage is unavailable for some cameras after an upgrade (troubleshooting)

NEW

FAQ

17873

Windows does not activate on Husky X-series (troubleshooting)

NEW

Troubleshooting

17957

Nvidia driver version requirements for XProtect 2019 R3 and later

NEW

Hotfix

17526

MIP items not sorted alphabetically in the Management Client ? Role Settings (hotfix)

Updated

How To

15640

Message: 'The configuration contains roles that use differentiated administration security settings. Your license does not support this.'

Updated

FAQ

17273

Low frame rate (FPS) in the Smart Client when using multiple monitors (troubleshooting)

Updated

FAQ

17274

The Management Application is crashing when selecting devices (Husky M20, M30, M50)

Updated

FAQ

9495

How to configure Hikvision NVR (detailed guide)

Updated

Troubleshooting

17171

Device driver DLL causing the proxy process to crash continuously (troubleshooting)

Updated

Troubleshooting

1461

Selection of any node under "Alarms" produces the error "Failed to get alarm data settings from server"

Updated

Troubleshooting

1318

The Recording Server Manager's tray icon shows: 'Running - offline'

Updated

FAQ

8069

Can I use I/O's on Axis devices as either input or output?

Updated

Troubleshooting

2348

Local configuration is either invalid or missing (troubleshooting)

Updated

How To

17184

How to use Let's Encrypt certificates with XProtect Mobile Server

Updated

How To

3411

Modify XProtect Advanced VMS token timeout value to avoid 'Invalid Token' error

Updated

Troubleshooting

13419

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()'

Updated

FAQ

9163

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

12599

Hotfix

XProtect VMS cumulative patches (complete list)

 

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