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Friday, 12 April 2019

Author: Toyah Hunting

Product News

Fixed! Hotfixes to the problems you experience most often

 

We occasionally experience bugs in our software and perform hotfixes

to sort them out before eliminating them in the next of the three product

updates we release every year.

 

Click on the link to find out what to do if this is a problem you have experienced:

 

 

 

 

Knowledge Base List - May 2019

Status

Category

Title

First Published

Last Published

NEW

Hotfix

AutoClose property in Alarm Definition is not saved via the MIP SDK Configuration API

5.3.2019

5.3.2019

NEW

FAQ

Which tasks are shown in the Management Client ? System Dashboard ? Current tasks?

6.3.2019

6.3.2019

NEW

Hotfix

Virtual Joystick does not work in the Smart Client (2019 R1 hotfix)

6.3.2019

6.3.2019

NEW

How To

No video from the XProtect Recording Server when using encrypted connections (troubleshooting)

8.3.2019

8.3.2019

NEW

Troubleshooting

100% CPU load caused by the Management Server Application Pool

8.3.2019

8.3.2019

NEW

FAQ

Milestone XProtect VMS: Deployment Best Practice Guide

11.3.2019

11.3.2019

NEW

FAQ

Integration with Axis Perimeter Defender

11.3.2019

11.3.2019

NEW

FAQ

Quick guide on Axis Zipstream

11.3.2019

11.3.2019

NEW

FAQ

XProtect Corporate 2014 Administrator's Manual

11.3.2019

11.3.2019

NEW

How To

How to install the XProtect Smart Client server-side

12.3.2019

12.3.2019

NEW

Hotfix

Milestone Device Pack: hotfix for the ONVIF driver (error message 'Connection timeout on Camera X')

13.3.2019

13.3.2019

NEW

Troubleshooting

The XProtect Management Server is crashing frequently (2018 R3)

13.3.2019

13.3.2019

NEW

FAQ

XProtect Management Client: camera stream resolution settings not updated

19.3.2019

19.3.2019

NEW

FAQ

XProtect Recording Server problems when using H.265 camera streams

19.3.2019

19.3.2019

NEW

Cyber Security

XProtect Configuration API security vulnerability and mitigation

22.3.2019

22.3.2019

NEW

FAQ

How to check in real time changes made to a log file

28.3.2019

28.3.2019

NEW

FAQ

Milestone Mobile: the Tray Manager cannot validate the 'Network Service' account credentials

28.3.2019

28.3.2019

NEW

FAQ

XProtect VMS cumulative patches (complete list)

1.4.2019

1.4.2019

NEW

FAQ

Error: ''Unable to start scanning. Another scanning session is already running on the Recording Server.' (troubleshooting)

3.4.2019

3.4.2019

NEW

FAQ

Milestone Marketplace FAQ: How do I join Marketplace?

3.4.2019

3.4.2019

NEW

FAQ

Milestone Marketplace FAQ: How does the subscription model work?

3.4.2019

3.4.2019

NEW

FAQ

Milestone Marketplace FAQ: Which types of content can I add to Marketplace?

3.4.2019

3.4.2019

NEW

FAQ

Milestone Marketplace FAQ: What should I have ready before I start adding content?

3.4.2019

3.4.2019

NEW

FAQ

Milestone Marketplace FAQ: How do I get my content verified?

3.4.2019

3.4.2019

NEW

FAQ

Error 'Invalid path' when trying to install the Legacy Device Pack

4.4.2019

4.4.2019

NEW

Hotfix

XProtect Mobile Server is generating debug logs very fast

4.4.2019

4.4.2019

NEW

Hotfix

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()' ? hotfix for 2019 R1

4.4.2019

4.4.2019

Updated

Troubleshooting

M20 built in switch displays MAC addresses but IP address and Manufacturer show unknown

27.1.2017

22.3.2019

Updated

How To

"Could not configure the server" when trying to install XProtect Corporate 2016

27.4.2017

22.3.2019

Updated

Troubleshooting

Installation of the Recording Server fails with 'VideoOS.Installer.RecorderTaskPlugin.ManagementServerConfigurationException: AddUserToAdminRoleThroughVMO()'

14.3.2019

4.4.2019

Updated

FAQ

How to set up the XProtect Recording Server for best performance

25.1.2018

1.3.2019

Updated

Hotfix

XProtect Smart Client (2018 R2/2018 R3) crashes when clicking on date/time picker or in the Sequence Explorer tab

3.10.2018

5.3.2019

Updated

Troubleshooting

The Recording Server Manager's tray icon shows: 'Running - offline'

7.4.2015

6.3.2019

Updated

Troubleshooting

How to get debug logs from the Proxy Server and from the camera driver

7.4.2015

12.3.2019

Updated

How To

About accessing recordings in XProtect clients over the Internet

27.2.2015

13.3.2019

Updated

FAQ

What is the Axis Optimizer for Milestone XProtect?

9.2.2018

19.3.2019

Updated

Troubleshooting

Unable to log in with Basic user

7.4.2015

4.4.2019

Updated

FAQ

Recommended optimizations for XProtect VMS

25.1.2018

1.3.2019

Updated

FAQ

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions)

20.11.2018

4.4.2019

Updated

Troubleshooting

XProtect Smart Client frequently shows the message "Server lost connection to camera" (Live video frequently drops out)

7.4.2015

3.4.2019

Updated

Hotfix

XProtect 2016 R2 cumulative patch installers

1.11.2016

22.3.2019

Updated

Hotfix

XProtect 2016 R1 cumulative patch installers

4.11.2016

22.3.2019

Updated

Hotfix

XProtect 2017 R1 cumulative patch installers

30.1.2017

22.3.2019

Updated

Hotfix

XProtect 2017 R2 cumulative patch installers

29.8.2017

22.3.2019

Updated

Hotfix

XProtect 2019 R1 cumulative patch installers

5.2.2019

28.3.2019

Updated

Hotfix

XProtect 2018 R2 cumulative patch installers

11.6.2018

22.3.2019

Updated

Hotfix

XProtect 2017 R3 cumulative patch installers

26.3.2018

22.3.2019

Updated

Hotfix

XProtect 2018 R1 cumulative patch installers

26.3.2018

22.3.2019

Updated

Hotfix

XProtect 2018 R3 cumulative patch installers

2.10.2018

22.3.2019

Updated

Hotfix

XProtect 2016 R3 cumulative patch installers

1.11.2016

22.3.2019