Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

NEW Local Language Milestone Technical Support!

A hands-on demo by Milestone Technical Support, designed for Partners and Care Premium End-Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (English)- Sign Up here

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (Dutch)- Sign Up here

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (French)- Sign Up here

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (Italian)- Sign Up here

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (Spanish)- Sign Up here

Hands-on Demo - Milestone Technical Support & Care Overview 2019 (Turkish)- Sign Up here

NEW My Cases – You can now access Milestone Technical Support Cases, Presales AND Sales Support Cases in My Cases, under Case Management in your Partner Portal

Milestone Technical Support Video Tutorials

How to Setup and Use Milestone Products: https://www.milestonesys.com/support/help-yourself/video-tutorials/

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us.

Do you have a question about how to use Care Premium with Technical Support?

Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs