Milestone Tech Support has more to offer you than ever

Monday, 8 January 2018

Author: Toyah Hunting

Product News

Updated: Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us


Fixed! Solutions to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes. Click on the link to find out what to do if this is a problem you have experienced:


Your most frequently asked Care Premium support questions answered

Milestone Care Premium is a complete operational maintenance and support service available for all Milestone paid solutions. It is targeted business-critical customer installations that require around-the-clock expert support.

Do you have a question about Care Premium and how Technical Support can help you with it?

Check out the Care Premium Support FAQs