Support Process and Tools Manager

Tuesday, 11 June 2019

Author: Melissa Thompson

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Knowledge Base List - August 2019
Status	Category	KB#	Title
NEW	FAQ	1073	Encrypting video data with XProtect Corporate and Expert
NEW	FAQ	3645	Can I install my own copy of Windows (and/or XProtect) on a Husky device?
NEW	Troubleshooting	2764	Troubleshooting XProtect Management Server in a Microsoft Failover Cluster
NEW	Troubleshooting	12700	Fetching configuration failed during Lenel ACM integration setup (troubleshooting)
NEW	Hotfix	15996	Error in OutgoingAudioErrorText (hotfix for Smart Client 2019 R1)
NEW	How To	1058	How to back up XProtect Smart Client views and view groups (XProtect Professional VMS)
NEW	Troubleshooting	14520	Cannot login with Basic users (troubleshooting)
NEW	FAQ	16162	IIS Anonymous Authentication in XProtect VMS (white paper)
NEW	How To	1058	Set up PTZ: device port and port address settings
NEW	Hotfix	13561	Multicast on ImageViewerControl fails when using a non-default PlaybackController
NEW	Hotfix	13562	PlaybackUserControl sometimes does not show recordings (red markings) on the timeline correctly
NEW	How To	1037	Archiving recordings to network drives
NEW	How To	2184	How to set up your NAS archive storage
NEW	FAQ	1692	XProtect Corporate ? Frequently Asked Questions about Archiving
NEW	FAQ	16163	Fixing SQL server incompatibility when upgrading XProtect VMS
NEW	How To	1269	Backup and restore XProtect Corporate Recording Server
Updated	FAQ	12496	Setting up XProtect VMS: Deployment, Storage Architecture, System Architecture
Updated	How To	15635	How to configure port numbers and routed connections between the Management Server and the Recording Server
Updated	FAQ	16665	How to register the Smart Client to the server-side download page
Updated	FAQ	1960	List of TCP/IP ports used in XProtect Advanced VMS products
Updated	How To	2697	XProtect Management Server fails to start with an error message
Updated	Troubleshooting	2580	Database queue overflow (XProtect Professional VMS)
Updated	FAQ	16666	How to create a test license (Milestone distributors, Milestone resellers) ? two guides
Updated	FAQ	16664	Edge Retrieval from Axis devices returns no footage
Updated	FAQ	16667	'Recording Server terminates with error: Rule Group Configuration, add group: Unknown parent group'
Updated	Troubleshooting	16330	Husky error: 'Could not connect to Hardware Service... Reconnecting'
Updated	Troubleshooting	1642	View and stream video from XProtect Advanced VMS Recording Servers without DNS name resolution
Updated	How To	3468	How to use the Configuration Import/Export Utility
Updated	FAQ	9163	Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)
Updated	FAQ	16329	Milestone Mobile and self-signed certificates (white paper)
Updated	How To	1598	Generate Certificate Signing Request (CSR) for SSL Certification for XProtect Mobile Server
Updated	FAQ	14768	Why is a self-signed certificate in the Mobile Server not accepted?
Updated	Troubleshooting	16673	Smart Client showing gaps in Edge recordings from Axis camera (troubleshooting)
Updated	How To	1723	About generating crash dumps with the Microsoft Debug Diagnostic Utility
Updated	FAQ	16674	XProtect Mobile app and XProtect Mobile Express & Pro app (FAQ)
Updated	Troubleshooting	17006	Installing XProtect VMS 2019 R2 fails due to an error: 'System.ServiceModel.Channels.ServiceChannel cannot be used [...]'
Updated	Hotfix	12599	XProtect VMS cumulative patches (complete list)

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