How exactly does Milestone Technical Support work?

Wednesday, 6 March 2019

Author: Toyah Hunting

Company News

 

 

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Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

 

Status

Category 

KB#

Title

 

NEW

Hotfix

12398

The Management Client 2018 R3 crashes when clicking on the System Monitor and shows an error "GetLocalizedText"

 

NEW

Hotfix

11330

Basic users cannot see alarms and events in XProtect VMS 2018 R2 and 2018 R3

 

NEW

How To

12008

Exported data playback and XProtect Smart Client plugins (Smart Client 2019 R1 and newer)

 

NEW

Hotfix

12397

Disappearing MIP toolbar (hotfix for Smart Client 2019 R1)

 

NEW

Hotfix

12297

No MIP items returned from child site in a Milestone Federated Architecture setup (Smart Client hotfix 2019 R1)

 

NEW

Hotfix

12595

Upgrade to XProtect VMS 2019 R1 fails with: 'Error applying update script: 13.1.03'

 

NEW

FAQ

12596

Information about the MxPEG codec (Mobotix)

 

NEW

FAQ

12598

XProtect Mobile Server: users cannot login if Management Server is using a custom HTTP/HTTPS port (troubleshooting)

 

NEW

Hotfix

12600

Smart Clients are regularly 'freezing' (hotfix for 2019 R1)

 

NEW

FAQ

12699

How to enable SRTP (Secure RTP) in Axis devices and XProtect

 

NEW

Troubleshooting

12700

Fetching configuration failed during Lenel ACM integration setup (troubleshooting)

 

NEW

Troubleshooting

12601

Error during XProtect installation: 'Installing SQL Express failed. Error code = -1073741819.'

 

NEW

Hotfix

12989

Husky M10 and similar embedded Arcus systems fail Interconnecting to XProtect 2019 R1

 

NEW

FAQ

13087

XProtect VMS: Error '88192 License not valid' in Cluster environment

 

Updated

Hotfix

12395

Potential memory corruption in Proxy64 can lead to Recording Server crash (0-day hotfix for 2019 R1)

 

Updated

Hotfix

12594

Disabled output can still be triggered (2018 R2, 2018 R3)

 

Updated

Hotfix

11815

Smart Clients are regularly 'freezing' (hotfix for 2018 R3)

 

Updated

How To

11033

Installation of XProtect VMS fails because automatic installation of IIS components failed (solution)

 

Updated

Hotfix

3916

Archives cache file is continually rebuilt due to corruption (hotfix for 2016 R2 - 2017 R3)

 

Updated

Hotfix

3520

"Feature not licensed" error when changing the XProtect Recording Server name (hotfix)

 

Updated

Hotfix

4211

Issue: Evidence Locks are duplicated (XProtect Advanced VMS) - hotfix

 

Updated

FAQ

8064

After upgrade, devices do not appear in the Legacy Device Pack (troubleshooting steps)

 

Updated

Hotfix

4420

XProtect® VMS: .NET security vulnerability (hotfixes for 2016 R1 - 2018 R1)

 

Updated

Hotfix

2363

XProtect Recording Server goes offline (hotfix)

 

Updated

How To

2264

Full setup of the Matrix feature (XProtect Corporate/Expert)

 

Updated

Troubleshooting

1524

XProtect Professional does not delete old video when drives become full

 

Updated

FAQ

9163

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions)

 

Updated

FAQ

3617

How to set up the XProtect Recording Server for best performance

 

Updated

FAQ

12496

Setting up XProtect VMS: Deployment, Storage Architecture, System Architecture

 

Updated

Troubleshooting

1278

Unable to add a hardware device to XProtect VMS

 

Updated

Hotfix

1845

"Media overflow" error messages in XProtect System Log

 

Updated

How To

2872

About using Milestone Analyzer and Milestone Diagnostics tool

 

Updated

How To

1020

Set up DirectShow Driver

 

Updated

Hotfix

11717

XProtect 2019 R1 cumulative patch installers

 

Updated

Hotfix

6211

XProtect 2018 R2 cumulative patch installers

 

Updated

Hotfix

4219

XProtect 2017 R3 cumulative patch installers

 

Updated

Hotfix

4220

XProtect 2018 R1 cumulative patch installers

 

Updated

Hotfix

7805

XProtect 2018 R3 cumulative patch installers

 

Updated

How To

2680

Using the Milestone Diagnostics tool

 

 

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