Have you experienced this?

Sunday, 2 September 2018

Author: Toyah Hunting

Product News

We occasionally experience bugs in our software and perform hotfixes to sort them out before eliminating them in the next of the three product updates we release every year.

Click on the link to find out what to do if this is a problem you have experienced:

 

Status

 #

Category

 

Linked Cases

NEW

3362

FAQ

 

Using Zenmap and netstat to view all open ports

 

1

NEW

7436

Hotfix

Prevent storing of invalid or blank Mac addresses in the SQL database (hotfix for 2017 R1)

0

NEW

7432

FAQ

Which 3rd party software is used in XProtect 2018 R2?

0

NEW

7434

Trouble

shooting

Error: "Database 'Surveillance' is already open and can only have one user at a time."

0

NEW

7431

FAQ

How to show seconds in Microsoft Windows's clock

0

NEW

7429

FAQ

Error "Token verify failed" in the Management Server logs

1

NEW

6996

FAQ

Number of device licenses needed when the same device is added to multiple Recording Servers using the same SLC

0

NEW

7427

FAQ

Mobile Server 2018 R2: how to change the server logs location

0

NEW

7296

Trouble

shooting

Datacollector will not start after installation or update

0

NEW

7292

Hotfix

A high number of bookmarks is causing high CPU load on the SQL Server (hotfixes for 2017 R2)

1

NEW

7294

FAQ

A possible solution to error: "Server cannot connect to camera 127.0.0.1:80"

0

NEW 

7290

Trouble

shooting

Cannot view playback in the XProtect Web and Mobile Client

1

NEW 

7291

FAQ

Licensing for XProtect Access control module and doors

0

NEW 

7287

FAQ

Sequences retrieval with the MIP SDK

0

NEW

3300

Trouble

shooting

XProtect Corporate 2017 upgrade error: 'DBUpdate failed. Exit code: 100'

1

NEW

6989

Hotfix

Error: "1 is not a supported code page. Parameter name: codepage (mscorlib)." when making a configuration backup from the Management Client (hotfix)

0

NEW

3341

Trouble

shooting

Error "DB30003: Error applying update script: '11.2.03'." when installing the Management Server

2

NEW

6074

Trouble

shooting

NTFS and disk errors on VMware

0

NEW

6987

Hotfix

In Alarm Definitions, 'Select trigger/source' window defaults to the camera list (Event Server hotfix, 2018 R2)

0

UPDATE

1261

Trouble

shooting

XProtect Smart Client frequently shows the message "Server lost connection to camera" (Live video frequently drops out)

200

UPDATE

1227

How to

How to enable XProtect Smart Client logging automatically and manually — two methods

199

UPDATE

1738

Trouble

shooting

How to troubleshoot Edge recording/storage problems

13

UPDATE

2252

Trouble

shooting

The Recording Server cannot start/Unable to logon to the system/Management Server cannot provide configuration

7

UPDATE

3487

How To

How to set up Axis Perimeter Defender with XProtect events and alarms

12

UPDATE

1721

FAQ

Basic configuration and use of the XProtect Corporate Smart Wall add-on

26

UPDATE

4220

Hotfix

XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server) 

60

UPDATE

4219

Hotfix

XProtect 2017 R3 cumulative patch installers (for Management Client, Management Server, and Recording Server)

83

UPDATE

6211

Hotfix

XProtect 2018 R2 cumulative patch installers

16

UPDATE

4220

Hotfix

XProtect 2018 R1 cumulative patch installer (for Management Server, Management Client, and Recording Server) 

82

UPDATE

5880

Hotfix

XProtect Smart Client users cannot login in a large Active Directory environment

3

UPDATE

4211

Hotfix

Issue: Evidence Locks are duplicated (XProtect Advanced VMS)

10