Keeping Milestone Engines Running with Milestone CARE™

Monday, 21 December 2015

Author: Kimberly Sallingboe

Product News

On July 1, 2015, we shook things up a little. There was a definite Formula 1 atmosphere at Milestone headquarters – all because we were introducing Milestone Care – a completely new approach to support and maintenance. Milestone Care, through its four distinct levels of supplemental support, enables us to offer new and additional ways of supporting Milestone customers.

A level to meet every need

  • Through its extensive online universe of eLearning modules, self-help guides and user forums, Milestone Care Basic ensures all Milestone customers are equipped to use their system.

  • Milestone Care Plus guarantees Milestone customers always have access to the latest version of their XProtect software, thus securing their investment.

  • For customers with high security installations, Milestone Care Premium provides technical support 24/7/365.

  • And to meet the stringent needs of business-critical surveillance installations, Milestone Care Elite offers dedicated technical account management.

And now an even better value!

Beginning January 1, 2016, customers will no longer need to purchase Milestone Care for their XProtect® add-on products. If they have Milestone Care on their VMS, it will also cover all add-on products associated with that installation. This makes Milestone Care an even more attractive offering for providing supplemental support to Milestone customers.

Need a refresher?

Check out the Milestone Care section on our website to find out which level is right for your customers.

To get a brief introduction to the entire program, watch our Milestone Care video.