Web Client logo 

XProtect® Web Client for Express and Professional


Get started with XProtect® Web Client for Express and Professional

Log in to and navigate XProtect Web Client

XProtect Web Client lets you:

  • View live video and video recordings in your web browser
  • Listen to incoming audio from live video and video recordings
  • Use the push-to-talk (PTT) feature while you are watching live video from one camera
  • Create investigations
  • Download video exports with or without audio

Log in

  1. In the address bar of your web browser, enter the Internet address that your system administrator gave you. Example: http://11.2.3.4:8081 or https://11.2.3.4:8082.
  2. In the User name and Password fields, enter your login information.
    Optional: To change languages, click the default language button in the upper right corner.
  3. Click Web Client login button or press Enter to log in.

Navigating the Home page (explained)

Menu item What can I do with it?
XProtect Web Client logo      Click to return to the Home page of XProtect Web Client.
Live     
  • Click to return to your last position in the view structure
  • View live video
  • Play back recording from one camera
Investigate     

Play back recording from more than one camera. Prepare video export and download.

Alarms       View alarms from all cameras.
Actions       Activate actions, for example, to open doors.
Settings      Customize XProtect Web Client. 
Learn       Watch video tutorials and read more about XProtect Web Client. 
Log out      Exit XProtect Web Client. 
Search      Find a folder, view, or camera.

Requirements for listening to audio

To listen to incoming audio from your cameras, you must have:

  • A microphone attached to a camera

Note: When a camera in your surveillance system has a microphone attached, you can play audio without any additional settings needed. The audio icon on the camera toolbar shows whether the audio feature is available.

  • Sufficient user rights

Note: Access to the incoming audio feature may be restricted depending on your user rights. Ask your system administrator if in doubt.

 

Requirements for using push-to-talk

To use the push-to-talk (PTT) feature in your VMS system, you must have:

  • Cameras that have speakers attached
  • Microphones that are attached to your computer
    Note: You must allow the internet browser to have access to your PC microphones.
  • Sufficient user rights
    Note: Access to the push-to-talk (PTT) feature may be restricted depending on your user rights. Ask your system administrator if in doubt.
  • Secure internet connection (HTTPS)

Important: The push-to-talk (PTT) feature is not supported in Internet Explorer 11.

 

Viewing live video (explained)

Web Client operator "What can I do with live video? And what are the red and green circles in the upper right corner of the video?"

On the Live tab, find and click a camera.

In the camera title bar:

  • See the name of the camera
  • Check if the video that you are seeing is in live or playback mode
  • Check if the camera is detecting motion, recording video, or both
Sign      Is motion being detected?      Is the video being recorded?
Web Client dark grey circle Web Client dark grey circle      no no
Web Client green circle Web Client dark grey circle      yes no
Web Client dark grey circle Web Client red circle      no yes
Web Client green circle Web Client red circle      yes yes

 

On the camera toolbar:

Item    What can I do with it?
Web Client camera playback button      Pause live video and play back recorded video.
Web Client camera PTZ button     

Move and zoom your PTZ camera (Only for PTZ cameras).

Web Client camera PTZ presets button     

Move your PTZ camera to a PTZ preset position that you specified in XProtect Smart Client (Only for PTZ cameras with presets).

Web Client camera actions button     

View all actions for the camera.

Web Client camera full screen button     

Enter full screen. Click again or press Esc to exit full screen.

 audio disabled audio enabled

Start or stop listening to audio (see Requirements for listening to audio).

PTT available icon PTT-in-active-state-icon     

Click and hold to start push-to-talk to one camera. Release the icon to end transmitting audio (see Requirements for using push-to-talk).

 

On the thumbnail strip:

  • See live video from all cameras in the view
  • See which of the cameras have microphones attached
  • See which of the cameras have speakers
  • Click another camera to switch to it
  • Click Web Client camera grid view button to view bigger live video from all cameras in the view
  • Click Web Client camera actions button to view all actions for all cameras in the view
  • To resize the thumbnail strip, move your mouse to the top of the thumbnail strip, click, and drag the strip up or down

Listening to audio (explained)

XProtect Web Client supports incoming audio when you:

  • View live video (see Viewing live video (explained))
  • Play back video recordings (see Managing camera recordings (explained))

The incoming audio is also available in:

  • Investigations (see Cameras in your investigation area (explained))
  • Video exports (see Prepare video export and download)
  • Alarms (see View alarms)
  • Actions (see Activate actions) 

Push-to-talk (explained)

XProtect Web Client supports the push-to-talk (PTT) feature:

  • While you are watching live video from one camera (see Viewing live video (explained))
  • In Actions (see Activate actions)

 The feature allows you to communicate via the VMS system through a PC microphone with people near a video camera with audio equipment.

Note: You must allow your internet browser to have access to your PC microphones (see Requirements for using push-to-talk).

When the push-to-talk (PTT) feature is available for use, you will see the Push-to-talk button on the camera toolbar. Its icon has the following states:

Icon    Description
  PTT available icon (Available)   Shows that the push-to-talk (PTT) feature is available and that you fulfilled the necessary requirements for using it. Click and hold to start using push-to-talk. Release the button to end transmitting audio.
  PTT-in-active-state-icon  (Active)

Shows that you are currently using the push-to-talk (PTT) feature. The PC microphone and the speaker of the video camera are in an active state. The blue pulsating circle indicates the sound level. 

  PTT disabled icon  (Disabled) 

Shows that the push-to-talk (PTT) feature is available, but that you did not fulfill the necessary requirements for using it (see Requirements for using push-to-talk).

  PTT unavailable icon   (Unavailable)

Shows that push-to-talk (PTT) is currently unavailable because:

  • A user with the same or a higher level of user rights already started using the push-to-talk through the same camera speaker
  • A user with a higher level of user rights interrupted your push-to-talk session
  • The camera speaker is disabled
  • The hardware device is disabled   

Rules for interrupting push-to-talk

Based on the level of your user rights (Administrators or Operators), there are two rules for interrupting a push-to-talk session in live mode: 

  • Users with the same level of user rights cannot interrupt each other
  • Users with a lower level of user rights (Operators) cannot interrupt users with a higher level of user rights (Administrators)

Managing camera recordings (explained)

To manage your camera recordings, you have the following options:

  • On the Live tab, you can:
  • Play back a recording from a specific camera
  • Play back audio in a video recording  (see Playing back audio in video recordings (explained))
  • Specify the time of the recording that you want to play back. The specified time applies to the camera that you have selected              
  • On the Investigate tab, you can:
    • Play back or investigate recordings from one or multiple cameras

      Note: In the investigation mode, when you want to play back recordings without creating an investigation, you can always play back, simultaneously, recordings from all cameras in the current view.
    • Play back audio in video recordings or investigations
    • Specify the time of the recordings that you want to play back or investigate. The specified time applies to all cameras included in the specific view or added to your investigation
    • You can specify a time span for your recordings and configure their exact start and end dates and hours
    • You can manage your saved investigations: update their state, edit their configuration by adding or removing cameras, delete investigations, or export and download video recordings

      Note: To ensure that the recordings are stored for the right amount of time in the system database, set the retention time to match your needs needs (see Recordings retention time and storage (explained)).

 

Recordings retention time and storage (explained)

The retention time defines how long the video recordings are stored in the system database. By default, the retention time is seven days. If you want to change the retention time or the maximum database size, contact your system administrator. When the retention time has passed, the recordings are deleted.

On the Live tab and the Investigate tab, you can play back video recordings not older than the number of days defined in the retention time settings.

If you want to prevent your recordings from being deleted, you must create an investigation on the Investigate tab. Once you create this investigation, you can play back, export, and download the videos even if the recordings have been deleted from the system database.

Playing back audio in video recordings (explained)

If you meet the requirements for listening to incoming audio (see Requirements for playing audio), you can:

  • Play back audio from camera recordings in live mode
  • Play back audio from camera recordings in investigation mode

Note: You can play back the incoming audio only when there is a video recording and you play the recording forward at normal speed.

 

Recordings from multiple cameras (explained)

On the Investigate tab, you can play back recordings without creating an investigation.

At the bottom of the camera view window, a red sequence line indicates the time snippets where you can find video recordings.

In this mode you can:

  • Choose the cameras that you want to play back and remove those that do not have recordings for the specified time (see the Remove unnecessary cameras from video playback section)
  • Specify the time of the recordings that you want to play back (see the Specify time for video playback section)
  • Specify the time span of the recordings (see the Using the investigation timeline (explained) section)
  • Play back, simultaneously, the recordings from all cameras in the selected camera group
  • Start or stop playing audio with the video recording from a specific camera in the selected camera group (see Playing back audio in video recordings (explained))

 

Cameras in your investigation area (explained)

When you view a group of cameras in live mode and then switch to investigation mode, the same group of cameras show up in your investigation area.

Note: On the Investigate tab, you can only see the unique cameras in the view or group. The duplicate cameras do not show up in your investigation area.

Examples:

  • You are in your Private folder on the Live tab. When you click the Investigate tab, all cameras in the Private folder show up in your investigation area
  • You are on the Home page on the Live tab. When you click the Investigate tab, all cameras in your system show up in your investigation area

To start playing audio in an investigation that you have created, you must: 

  • Add cameras that have microphones attached (see Requirements for playing audio)
  • Play the video recordings forward at normal speed (see Playing back audio in video recordings (explained))

 

Using the investigation timeline (explained)

In an investigation, on the timeline bar, you can specify:

  • The time of the recording that you want to investigate
  • A time span for your investigation

Item What can I do with it?
 

To change the time of the recording, drag the timeline scroller to the left or to the right. 
The white time indicator in the middle of the timeline scroller marks the selected time.

   Play the video backward or forward.
 
  • See when the video playback has been made
  • Click on this area of the timeline bar to open the time picker
    You can use the time picker to select the time of the recording that you want to investigate or download (see Specify time for video playback).

Tip: You can click and drag the time picker to change its position on the screen.

  Click and drag the blue time span markers to specify the start and end time of the recording that you want to investigate or download.
   Align the start or end time of your investigation with the selected time.
   Align the selected time with the start or end time of your investigation.
  In the bottom right corner of the timeline bar, from the Playback speed list, select a specific speed for the video playback. The default value is x1.
  In the bottom left corner of the timeline bar, drag the slider to change the time span. This option lets you define a precise time span for playing back or downloading the video.

Settings

Web Client operator "How can I make sure that XProtect Web Client runs as smooth as possible? Also, I want another way to move my PTZ cameras."

 

To make XProtect Web Client run smoothly, you can customize the settings on the Settings tab. Under Audio settings, you can select the microphone that XProtect Web Client will use for the push-to-talk (PTT) feature. 

WebSockets

Keep WebSockets on to get video faster and use less bandwidth.
Keep this setting on unless your system administrator asks you to turn it off.

 

PTZ control

Choose how to move your pan-tilt-zoom (PTZ) camera by using your mouse.


Swipe:

  1. Place your cursor over the video.
  2. Click and hold down your left mouse button.
  3. Drag your mouse then release your left mouse button.

Tap and hold:

  1. Place your cursor over the video.
  2. Click and hold down your left mouse button.
    Or: Click and drag your mouse around.

Search for camera

Search for camera

On the Home page:

  1. Click Web Client search button in the upper right corner.
  2. Start typing the name of a folder, view, or camera. Results show up as you type.
  3. Click a camera for more options on live video.

    Tip: Type ptz to find all your PTZ cameras. Type audio to find all your cameras that have microphones attached. Type ptt to find all cameras that have speakers.

Navigate to camera

On the Home page:

  1. In a folder, click a subfolder to see your views.
  2. In a view, see live video from every camera in that view. See which cameras have microphones  and speakers attached.
  3. Click a camera to play back recording from that camera.

 

Listen to audio in live video

On the Live tab:

  1. Find and click a camera that has a microphone attached.       
  2. On the camera toolbar, click audio disabled to start playing audio.
    By default, the audio is muted.

All cameras on the thumbnail strip have an audio icon audio disabled on their toolbar if the cameras have microphones attached.

Note: You can play the incoming live audio from microphones attached to cameras even when there is no live video streaming from these cameras.

Use push-to-talk in live video

On the Live tab:

  1. Find and click a camera that has a speaker attached.
  2. On the camera toolbar, click and hold PTT available icon to start using push-to-talk.
  3. Release the icon PTT-in-active-state-icon when you want to end transmitting audio.

All cameras on the thumbnail strip have a push-to-talk (PTT) icon PTT available icon on their toolbar if the cameras have speakers.

Play back recordings from one camera

Web Client operator "I've just spotted something on Camera 1. I want to pause live video and have a quick look at what happened."

You can play back a recording from one camera on both the Live tab and the Investigate tab.

On the Live tab:

  1. Find and click a camera.
  2. On the camera toolbar, click Web Client camera playback button to pause live video.
    The playback control bar appears.

On the playback control bar:

Item What can I do with it?
Web Client shuttle           Drag to the left to fast backward or to the right to fast forward.
Web Client play video backward button Web Client play video forward button      Play the video backward or forward.
Web Client see previous image button Web Client see next image button      See the previous or next image.
Web Client time picker button      Click to open the time picker > Specify a date and time in the past to play back the video.
Web Client timestamp button      See when the recording has been made.
audio disabled audio enabled Start or stop playing audio with the video recording. 

 

On the Investigate tab:

If you want to play back a recording from one camera, but you have more than one camera in the selected group, you can remove the unnecessary cameras. To do this, follow the steps described in the Remove unnecessary cameras from video playback section.

To play back recordings from one camera:

  1. On the camera timeline bar, specify the time for the video playback.
  2. Click backwards button or forward button  to play back the video backward or forward.
  3. Click audio disabled to start or audio enabled to stop playing audio when you play the video recording forward at normal speed (Only for cameras that have microphones attached).

Tip: Click the camera for a bigger view. Press Esc or click close button in the upper right corner to return to the normal view. 

Specify time for video playback

wc-persona

"I need to go back to an exact time and see footage around that time."

To play back video from a specific point in time, use the time picker. You can find the time picker on both the Live tab and the Investigate tab.

On the Live tab:

  1. Find and click a camera.
  2. On the camera toolbar, click pause live video button to pause live video.
    The playback control bar appears.
  3. On the playback control bar, click  time button to open the time picker.

On the Investigate tab:

  1. On the timeline bar, click timeline timespan to open the time picker.

time picker on Investigate tab

 Tip: You can click and drag the time picker to change its position on the screen.

Item

What can I do with it?

 time picker previous image button 

See the previous or next image (only for the time picker on the Live tab).

  

Move one week backward or forward.

 

To specify the day, drag the days scroller to the left or to the right. The blue time indicator marks the selected date.

 

To specify the hour, drag the hours scroller to the left or to the right. The blue time indicator marks the selected hour.

 

To specify the minute, drag the minutes scroller to the left or to the right. The blue time indicator marks the selected minute.

Go to

Click to play back the video from the specified time on.

Live

Click to return to live video (only for the time picker on the Investigate tab).

 

Remove unnecessary cameras from video playback

"Before I play back the video, I want to remove the cameras that don’t have any recordings within the time span that I’ve specified. How can I do that?"

On the Investigate tab:

  1. Right-click the camera that you want to remove from the camera group.
  2. Click  in the bottom left corner to remove the camera.
    The camera is removed.

Create investigations from one or more cameras

Web Client operator "I need to investigate recordings from all our office cameras from around 9:30 yesterday morning and I want to keep the recordings for a month."

You must create an investigation when:

  • You want to store video recordings for a period that is longer than the retention time, so that you can play back the recordings as many times as you want, even if they have already been deleted from the system database

    Note: By default, the retention time for video recordings in the system database is seven days (see the Recordings retention time and storage (explained) section).
  • You want to export the recordings, download and share them with authorities at a later stage

On the Investigate tab:

  1. Click New investigation.
  2. Click Add cameras to investigate.
    The side panel opens to the left.
  3. Under Add cameras in the side panel, you can browse and search for cameras that you want to investigate.
  4. Click, drag, and drop every camera that you want to investigate into the New investigation area.
    You can add one or more cameras.

    Note: The blue line that appears in the investigation area indicates where (above or below the line but not on the side of it) you must drop the camera.
  5. Use the time picker to specify the time of the recording that you want to investigate.
    The selected time applies to all cameras that you have added to your new investigation (see the Specify time for video playback section).
  6. Use the timeline bar to specify the time span of the recording that you want to play back.
    The selected time span applies to all cameras that you have added to your new investigation (see the Using the investigation timeline (explained) section).

  7. Click Save

  8. Select Save as.
    The Save your investigation form opens.

  9.  In the Investigation name field, enter a name for your new investigation.

  10. Click OK.
    The new investigation configuration is saved.

    Tip: Click a camera in the investigation area to view bigger live video. Press Esc or click Web Client exit full screen button on Investigate tab in the upper right corner to return to normal view. 

Update or delete your investigation

"I want to update the name and the state of an existing investigation and delete another one. How can I do that?"

On the Investigate tab, click wc-hamburger-menu-button to open the side panel.

In the side panel:

  1. Click List of investigations to see all your investigations.
  2. In the My investigations list, navigate to and click the investigation that you want to update or delete.
Item    What can I do with it?
 [name of investigation]    Click to edit the name of the existing investigation.
     Delete the investigation.
     Prepare and download investigations in a selected video format (see the Prepare video export and download section).
     Manually set your investigation state to Ongoing or Completed
 

   Sort your investigations by:

  • Date. See your most recent investigations at the top of your list
  • State. See your ongoing investigations first and your completed investigations last in your list

Note: When you open an investigation and replace a microphone attached to a camera that you have already included in that investigation, the system will play the audio from the previously attached microphone. To complete the update and start playing the audio from the new microphone, restart the XProtect Web Client first, then click Save to update this investigation (Only for cameras that have microphones attached).

Add cameras to existing investigation

"I want to add more cameras to an existing investigation. How can I do that?"

On the Investigate tab, click  to open the side panel.

  1. In the side panel, click List of investigations.
  2. Navigate to the investigation that you want to add more cameras to and click on the name of investigation.
  3. In the side panel, click Add cameras. All available cameras appear as thumbnails in the Add cameras area.
  4. Navigate to the camera that you want to add. Click, drag, and drop the camera in your investigation area.

    Tip: You can search for a certain camera by name in the Search all cameras field.

    Note: If the check box in the bottom right corner is selected, the camera has already been added.

  5. Click Save.
  6. In the drop-down list, select Save.

 

Remove a camera from existing investigation

 

"I'm about to download these videos, but Camera 3 has no relevant footage. How do I take it out of my investigation?"

On the Investigate tab, in an investigation:

  1. Right-click the camera that you want to remove from your investigation.
  2. Click  in the bottom left corner to remove the camera from your investigation.
  3. Click Save.
  4. In the drop-down list, select Save.

 

Turn playback on or off

On the Investigate tab, in an investigation:

  1. Right-click the camera that you want to enable or disable playback for.
  2. Click   in the upper left corner of the video to turn playback on or off.

Prepare video export and download

Web Client operator "I want to download my investigation and show it to my security officer later. What do I do?"

Note: You must have specific user rights to prepare a video export, to include incoming audio in this export and to download it. Follow your company policy when sharing video evidence.

On the Investigate tab:

  1. Click Web Client hamburger menu button.
  2. Open your List of investigations.
  3. Click the investigation that you want to download.
  4. Click Web Client save investigation button.
  5. If you want to prepare a video export package with audio included, select the Include audio in the package check box (see Requirements for playing audio).
    By default, the check box is cleared.
  6. Click Prepare to download the video in the format that you need. 

    Note: You can prepare a video export and download it later. In the prepared export, the video recordings may differ in number compared to the number of cameras that you have added to the investigation. The reason is that some of the cameras may not have existing recordings within the time span that you have specified.
  7. Click Download to download the prepared video export.
    You will find your downloaded files in the download folder of your web browser.

The available video formats are:

Format What can I do with it?
AVI package           Standard file format supported by most media players. Choose this if in doubt.
Database package      Download the data and the XProtect Smart Client – Player. You can only play the video in the XProtect Smart Client – Player.
MKV package      The recording camera chooses the codec to use. You can only play the video if you have the necessary codecs installed.

 

 

 

Sharing a Web Client page (explained)

Web Client operator "My colleague sits in a different office. What's the fastest way I can show her exactly what I'm looking at in my Web Client?"

Every page of your Web Client has its own internet address. You can share the address with other users. When users go to the address in a web browser and log in, they see the page that you shared with them.

View alarms

Web Client operator "Camera 3 detected motion at around 4:00 PM and sent me an alarm. It looks like a burglary. I want to see what exactly happened and show the video to my security officer."

On the Alarms tab:

  1. Find and click the alarm that you want to view video for.
  2. Play the video recording backward or forward and check when the image that you are seeing was taken.
  3. Start or stop playing audio for the video playback when you play it forward at normal speed (see Requirements for playing audio).
  4. Change the state of the alarm by clicking the Acknowledge button or by selecting another alarm state option from the list. 
  5. To save the video for later or share it with others, click Investigate.
  6. Follow the steps in the Prepare video export and download section.

What else can trigger alarms?

  • A camera stops working
  • A pane of glass gets shattered or broken
  • A locker gets broken into
  • A blacklisted license plate is seen on camera

Note: To view alarms, ask your system administrator to set up alarms and to give you the sufficient user rights.

Activate actions

Web Client operator "I want to open the front door to our visitors at the push of a button."

You can activate actions, which trigger events in your video surveillance system. For example, when you open the front door (action), a camera starts recording video (event).

On the Actions tab:

  1. Find the action that you want to activate.
  2. Click Activate, and, for example, the front door opens.
  3. Optional. Start or stop listening to live incoming audio (Only for cameras that have microphones attached).
  4. Optional. Click and hold PTT available icon to start push-to-talk. Release the icon ptt to end transmitting audio (Only for cameras that have speakers). 

Examples of actions:

  • Open and close doors
  • Turn lights on and off
  • Activate and deactivate sirens

Note: To view and activate actions, ask your system administrator to set up actions and to give you the sufficient user rights.

Zooming

Digital zoom vs optical zoom (explained)

When you use digital zoom:

  • The quality of the image gets lower. What you see is pixelated and less clear
  • The quality of the recording does not change
  • The zoom level of the recording does not change

When you use optical zoom (only for cameras that support optical zoom):

  • The quality of the image that you see does not change
  • The quality of the recording does not change
  • If you use optical zoom on your camera while recording, the zoom levels used will be reflected in your recording

 

Use digital zoom

  1. On the Live tab, find and click a camera.
  2. Place your cursor over the video.
  3. Double-click or scroll with your mouse to zoom in or out.
  4. When zoomed in, click and drag your Web Client four-headed arrow cursor cursor to your area of interest.

 

Use optical zoom (only for cameras that support optical zoom)

  1. On the Live tab, find and click a PTZ camera.
  2. Place your cursor over the video.
  3. Scroll with your mouse to zoom in or out.
    Or: Click Web Client camera PTZ button then Web Client camera PTZ zoom buttons to zoom.

    Note: If you use optical zoom on your camera while recording, the zoom levels used will be reflected in your recording.


Question unanswered?
Email us at helpfeedack@milestone.dk and we will help you.


 

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