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了解

Fixed!

金曜日, 19 6月 2020

Fixed! Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

FAQ

22729

The Event Server Message Communication tracing logs are growing in size too fast (troubleshooting)

NEW

Troubleshooting

22725

Cannot use an Nvidia graphics card for Hardware Acceleration in Windows 10 (troubleshooting)

NEW

Troubleshooting

21791

Log Server installation fails with an exception: 'TRY_CONVERT is not a recognized built-in function name.' (troubleshooting)

NEW

How To

22218

How to change the Event Server logs (and MIPlogs) retention time

NEW

FAQ

22130

Workaround for the http/https issue with the Bosch drivers

NEW

FAQ

21783

Setting up Axis cameras for edge storage (how-to)

NEW

How To

21781

The Smart Client Map "Status Details" window is not visible (troubleshooting)

NEW

Troubleshooting

21785

The Recording Server crashes with 'Pipeline2NotRunningException' error (troubleshooting)

NEW

FAQ

21695

Solution for the Export to PDF issue in the System Monitor (WinServer 2012)

NEW

FAQ

21782

How to set up MFA with a NetworkService account

Updated

FAQ

21696

Issues when using H.265 and XProtect VMS 2019 R3 or later on Intel pre-Skylake generation CPUs (white paper)

Updated

How To

21436

How to change the hostname of the Management Server or move it to another computer with a different name (no SQL changes required)

Updated

Troubleshooting

19488

XProtect 2019 R3 (and later) Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)

Updated

Troubleshooting

17692

The Recording Server goes into offline mode after switching the Management Server cluster node (2019 R2 and later)

Updated

FAQ

13564

XProtect Recording Server problems when using H.265 camera streams

Updated

FAQ

7688

How to identify ADAM device models

Updated

How To

3713

Smart Client Player — how to play "orphaned" video files without a database (two methods)

Updated

FAQ

3544

Using hardware acceleration (Nvidia, Intel) in XProtect Smart Client 2018 R1 and all newer versions

Updated

How To

2680

Using the Milestone Diagnostics tool

Updated

How To

1667

Configure edge recording for Axis cameras in XProtect VMS

Updated

Troubleshooting

1261

XProtect Smart Client frequently shows the message "Server lost connection to camera" (Live video frequently drops out)

Updated

How To

1745

How to obtain the GUID for a hardware device or Recording Server

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

Local Language Milestone Technical Support Webinars 2020!

A hands-on demo by Milestone Technical Support - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Register here:
English: https://register.gotowebinar.com/rt/7890134328275250700
Italian: https://register.gotowebinar.com/rt/7746080712851233804
Spanish: https://register.gotowebinar.com/rt/3142567364353037324
Dutch: https://register.gotowebinar.com/rt/9209080989165209612
French: https://register.gotowebinar.com/rt/5257960665984640268
Turkish: https://register.gotowebinar.com/rt/4728752525396437260

Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

  1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

Husky RMA - My Cases

Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

Do you have a question about how to use Care Premium with Technical Support?
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