Ciclo di vita del prodotto Milestone

Il ciclo di vita dei prodotti Milestone comprende diversi fasi, a seconda della disponibilità e del supporto. Per maggiori informazioni sui dettagli di ogni fase e sapere come si applicano ai diversi prodotti, consultare di seguito le sezioni relative al ciclo di vita dei prodotti:


Lifecycle for XProtect – active product versions

Milestone’s Video Management Software products change status from General Availability to Limited Availability three months after a similar or substituting product has been released. In special cases where a newer version has not been released, Limited Availability will start one year from the General Availability date. Milestone guarantees a minimal availability period of four years for all its VMS products, in which the product becomes Discontinued after three years from its General Availability date and Terminated after four years. Milestone reserves the right to prolong the lifespan of its products at its sole discretion.
* The above availability status rules refer also to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile.

Disponibilità generaleDisponibilità limitataFuori produzioneNon più disponibile
Prodotto disponibile per la nuova vendita tramite i partner No No No
Prodotto disponibile per la nuova3 vendita tramite i partner No
Risorse e specifiche tecniche dei prodotti disponibili sul sito Web Milestone No No No
Documentazione e manuali dei prodotti disponibili sul sito Web Milestone No
Software disponibile sul sito Web Milestone No
Risorse gratuite per il supporto autonomo disponibili online No
Supporto gratuito¹ da telefono e mediante modulo Web No No
Servizi di supporto prioritari (a pagamento)² No No
Aggiornamenti di servizio per la soluzione dei principali bug No No No
Hotfix critici per il funzionamento No No
1 Opzione di supporto per partner: Help desk
2 Opzione di supporto per partner: Milestone Care Premium e Milestone Care Elite
3 L’espansione della vendita copre l’acquisto di licenze dispositivo aggiuntive, telecamera Milestone Interconnect™ o altri tipi di licenze di connessione a un sistema esistente (licenza di base)
Nota: Le informazioni sottostanti indicano lo stato attuale dei prodotti Milestone alla data indicata. Le presenti informazioni non costituiscono alcun vincolo legale e sono soggette a modifiche occasionali senza preavviso. Milestone non rilascia garanzie esplicite, implicite o stabilite dalla legge circa la pubblicazione del documento o le informazioni contenute in quest'ultimo.

XProtect Corporate

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R3 General availability October 8, 2019   October 8, 2022 October 8, 2023
2019 R2 General availability June 19, 2019 January 8, 2019 June 19, 2022 June 19, 2023
2019 R1 Limited availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Discontinued October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Previous versions of XProtect Corporate have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Expert

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Previous versions of XProtect Expert have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Professional+

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability  June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021

XProtect Express+

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021

XProtect Essential+

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021

Lifecycle for XProtect – retiring products

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

 General availabilityMaintenance modeLimited availabilityTerminated
Product available for new sales through partners Yes Yes No No
Product available for expansion 1 sales through partners Yes Yes Yes No
Product available for Care Plus new sale Yes Yes 2 No No
Product available for Care Plus renewal Yes Yes 2 Yes 2 No
Product available for Care Plus opt'in Yes Yes 2 Yes 3 No
Product available for Care Premium new sale Yes Yes 2 No No
Product available for Care Premium renewal Yes Yes 2 Yes 2 No
Product available for Care Premium opt-in Yes Yes 2 Yes No
Product available for trade in with Care Plus Yes Yes Yes No
Product available for trade in without Care Plus Yes Yes Yes Yes
Product resources and specifications available on Milestone website Yes Yes No No
Product documentation and manuals available on Milestone website Yes Yes Yes No
Software available on Milestone website Yes Yes Yes No
Free online Self-Help support resources Yes Yes No No
Free support 4 via phone and web form Yes Yes Yes No
Security patches fixing severe or catastrophic bugs Yes Yes Yes No
Operation-critical hotfixes Yes Yes 2 Yes No
1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system
2 Expiration date can not exceed date of termination
3 Full price of three years of Care Plus or full price of one year Care Premium, despite the coverage period may be shorter due to the date of termination
4 Partner support option: Help-Desk

XProtect Enterprise

XProtect EnterpriseMaintenance modeLimited availabilityTerminated
2016 R2 May 3, 2016 June 1, 2020 June 1, 2022

XProtect Professional

XProtect ProfessionalMaintenance modeLimited availabilityTerminated
 2019 R2 June 19, 2019 June 19, 2022 June 19, 2024

XProtect Express

XProtect ExpressMaintenance modeLimited availabilityTerminated
 2019 R2 June 19, 2019 June 19, 2022 June 19, 2024

XProtect Essential

XProtect EssentialMaintenance modeLimited availabilityTerminated
 2017 R1   June 1, 2019 June 1, 2022

Lifecycle for XProtect - retiring versions

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

 General availabilityLimited availabilityDiscontinuedTerminated
Product available for new sale through partners Yes No No No
Product available for expansion3 sale through partners Yes Yes Yes No
Product resources and specifications available on Milestone website Yes No No No
Product documentation and manuals available on Milestone website Yes Yes Yes No
Software available on Milestone website Yes Yes Yes No
Free online Self-Help support resources Yes Yes Yes No
Free support¹ via phone and web form Yes Yes No No
Priority support (paid) services² Yes Yes No No
Service releases fixing relevant bugs Yes No No No
Operation-critical hotfixes Yes Yes No No
1 Partner support option: Help-Desk
2 Partner support option: Milestone Care Premium and Milestone Care Elite
Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.

* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile

XProtect Enterprise

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2016 R2 General availability June 1, 2016 -- June 1, 2020 *) June 1, 2022 *)
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Please note that the 2016 R2 version is the final release of XProtect Enterprise. No further releases of this product are planned.
*) Customers wanting support on XProtect Enterprise after June1, 2020 can get this by signing up for the Care Premium service. Milestone will provide technical support to customers requiring support beyond June 1, 2022 on individual contract basis.
Previous versions of XProtect Enterprise have been terminated. For more information about how to upgrade, please contact Milestone.

XProtect Professional

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R1 General availability  February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Previous versions of XProtect Professional have been terminated. For more information about how to upgrade, please contact Milestone. The 2019 R2 release represents the last release for XProtect Professional.
The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.

XProtect Express

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R1 General availability  February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability  June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Previous versions of XProtect Express have been terminated. For more information about how to upgrade, please contact Milestone.
The 2019 R2 release represents the last release for XProtect Express. The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.

XProtect Essential

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2017 R1 Discontinued* February 15, 2017 May 15, 2017 June 8, 2017 February 15, 2021
2016 R3 Discontinued* October 10, 2016 May 15, 2017 June 8, 2017 October 10, 2020
2016 R2 Discontinued  June 1, 2016 January 10, 2017  June 1, 2019  June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019
Previous versions of XProtect Essential have been terminated. For more information about how to upgrade, please contact Milestone.
*These product versions hold the status discontinued, with the exception that the software is no longer available on the Milestone website.

XProtect Go

VersioneStato attualeDisponibilità generale
2016 R2 Fuori produzione* 1 giugno 2016
2016 Fuori produzione* 15 dicembre 2015
2014 Fuori produzione* 21 maggio 2014
2013 Fuori produzione* 7 ottobre 2013
XProtect Go non è più disponibile come download gratuito. Al momento della nuova registrazione della licenza di XProtect Go, Milestone consiglia agli utenti di scaricare il nuovo prodotto gratuito, XProtect Essential+.
**Le versioni dei prodotti sono fuori produzione e il software non è più disponibile sul sito web di Milestone.

Prodotti aggiuntivi Milestone XProtect

XProtect Access Control Module

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2015 Discontinued April 15, 2015 March 15, 2016 April 15, 2018 April 15, 2019

XProtect Access

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2018, 2021 June 7, 2018, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019

XProtect LPR

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2018   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2018, 2021 June 7, 2018, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019

Previous versions of XProtect LPR have been terminated.

XProtect Screen Recorder

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability  February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2018, 2021 June 7, 2018, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019

Previous versions of XProtect Screen Recorder have been terminated.

XProtect Smart Wall

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1 Limited availability February 15, 2017 September 8, 2017 February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019

Previous versions of XProtect Smart Wall have been terminated.

XProtect Transact

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability  June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability  February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 General availability October 2, 2018  May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
2018 R1 Limited availability February 20, 2018 September 7, 2018 February 20, 2021 February 20, 2022
2017 R3 Limited availability October 5, 2017 May 20, 2018 October 5, 2020 October 5, 2021
2017 R2 Limited availability June 8, 2017 January 5, 2018 June 8, 2020 June 8, 2021
2017 R1  Limited availability February 15, 2017 September 8, 2017  February 15, 2020 February 15, 2021
2016 R3 Limited availability October 10, 2016 May 15, 2017 October 10, 2019 October 10, 2020
2016 R2 Discontinued June 1, 2016 January 10, 2017 June 1, 2019 June 1, 2020
2016 Discontinued December 15, 2015 September 1, 2016 December 15, 2018 December 15, 2019

Previous versions of XProtect Transact have been terminated. For more information, please contact Milestone.

Utilità Milestone

Software Manager

VersionCurrent statusGeneral availabilityLimited availabilityDiscontinuedTerminated
2019 R2 General availability June 19, 2019   June 19, 2022 June 19, 2023
2019 R1 General availability February 5, 2019 September 19, 2019 February 5, 2022 February 5, 2023
2018 R3 Limited availability October 2, 2018 May 5, 2019 October 2, 2021 October 2, 2022
2018 R2 Limited availability June 7, 2018 January 2, 2019 June 7, 2021 June 7, 2022
1.5 Discontinued September 6, 2012 September 6, 2016 September 6, 2017 September 6, 2018

Husky serie X

Disponibilità generaleDisponibilità limitataSupportatoFuori produzioneNon più disponibile
Prodotto disponibile per la nuova vendita tramite i partner No No No
Prodotto disponibile per la nuova1 vendita tramite i partner N/D N/D N/D N/D N/D
Risorse e specifiche tecniche dei prodotti disponibili sul sito Web Milestone No No No
Documentazione e manuali dei prodotti disponibili sul sito Web Milestone No
Rilascio annuale delle nuove immagini del software disponibili sul sito Web Milestone2 No No
Milestone Care Plus disponibile3 N/D N/D N/D N/D N/D
Aggiornamenti di servizio per la soluzione dei principali bug4 No No
Hotfix critici per il funzionamento4 No No
Garanzia – RMA5 No
Risorse gratuite per il supporto autonomo disponibili online No
Supporto gratuito6 da telefono e mediante modulo Web No No
Servizi di supporto prioritari (a pagamento)7 N/D N/D N/D N/D N/D
1 L'espansione in vendita include l'acquisto di ulteriori licenze per dispositivi XProtect VMS ed è regolata dal ciclo di vita del prodotto XProtect VMS usato.
2 Milestone fornisce ogni anno un'immagine software basata sulla versione R1 del software XProtect VMS. La disponibilità di queste immagini dipende dalla disponibilità di nuove versioni del software VMS XProtect sottostante.
3 La copertura Milestone Care Plus può essere acquistata solo per il prodotto VMS XProtect usato.
4 Hotfix e altre misure correttive riguardanti le correzioni XProtect VMS sono regolati dal ciclo di vita del prodotto VMS XProtect usato.
5 Le unità Husky coperte dalla Garanzia Hardware Limitata Milestone possono essere restituite per la riparazione se l'unità è autorizzata per la riparazione dal Supporto Tecnico Milestone.
6 Opzione di supporto per i partner: Help-Desk.
7 Tramite Milestone Care Premium e Milestone Care Elite, e la copertura può essere acquistata solo per il prodotto VMS XProtect usato.

Husky serie X

Husky serie X

Prodotto HuskyStato attualeDisponibilità generaleDisponibilità limitataFuori produzioneNon più disponibile
Husky X2 Disponibilità generale 7 dicembre 2018
Husky X8 Disponibilità generale 2 novembre 2018

Husky serie M

Disponibilità generaleDisponibilità limitataSupportatoFuori produzioneNon più disponibile
Prodotto disponibile per la nuova vendita tramite i partner 1 No No No
Prodotto disponibile per la nuova 2 vendita tramite i partner No
Risorse per la promozione dei prodotti sul sito Web Milestone No No No No
Specifiche tecniche dei prodotti disponibili sul sito Web Milestone No No
Documentazione e manuali dei prodotti disponibili sul sito Web Milestone No
Rilascio annuale delle nuove immagini del software disponibili sul sito Web Milestone3 No No
Milestone Care Plus disponibile4 No
Aggiornamenti di servizio per la soluzione dei principali bug5 No No
Hotfix critici per il funzionamento No No
Garanzia – RMA6 No
Risorse gratuite per il supporto autonomo disponibili online No
Supporto gratuito7 da telefono e mediante modulo Web No No
Servizi di supporto prioritari (a pagamento)8 No No
1 Disponibilità limitata di prodotti in scorta e tempi di spedizione più lunghi.
2L’espansione in vendita copre l’acquisto di licenze aggiuntive per dispositivi XProtect VMS, telecamere Milestone Interconnect™ o altri tipi di connessione a un sistema esistente (licenza di base)
3 Milestone dal 2020 fornisce ogni anno un'immagine software basata sulla versione R1 del software XProtect VMS. Nel 2019, l'immagine software per Husky M20/M30/M50 sarà basata su 2019 R2, mentre per Husky M500A/M550A sarà basata su 2018 R3. La disponibilità di queste immagini dipende dal ciclo di vita delle nuove versioni del software XProtect VMS sottostante.
4 La copertura Milestone Care Plus può essere acquistata fino a 5 anni dopo la data di acquisto iniziale dell'unità Husky.
5 Le risoluzioni dei bug sono gestite dall'immagine annuale rilasciata per l'unità Husky.
6 Le unità Husky coperte dalla Garanzia Hardware Limitata Milestone possono essere restituite per la riparazione se l'unità è autorizzata per la riparazione dal Supporto Tecnico Milestone.
7 Opzione di supporto per partner: Help-Desk.
8 Tramite Milestone Care Premium e Milestone Care Elite

Husky serie M

Husky M Series

Husky productCurrent statusGeneral availabilityLimited availabilitySustainingDiscontinuedTerminated
Huksy M10 Discontinued*   October 1, 2017 N/A December 31, 2017 October 1, 2020
Husky M20 Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M30 Sustaining   February 6, 2018 July 31, 2018 February 6, 2021 July 31, 2021
Husky M50 Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M500A Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
Husky M550A Sustaining   December 11, 2018 June 30, 2019 December 11, 2021 June 30, 2024
* Per Husky M10, gli acquisti di assistenza e di espansioni Care non sono più disponibili.

Prodotti eliminati

Prodotti eliminati

Nome prodottoFuori dal mercato.
Surveillance LITE 1.x 4 gennaio 2003
Surveillance PRO 1.x 11 gennaio 2003
Surveillance XXV 2.x 12 gennaio 2004
Surveillance XXV 3.x 8 gennaio 2005
XProtect Entry 1.3 12 gennaio 2005
XProtect Business 3.x 5 gennaio 2007
Advanced Remote Client 1.1 7 gennaio 2008
XProtect Basis 4.0 31 dicembre 2008
XProtect Basis + 6.5 21 novembre 2012
XProtect Matrix 21 novembre 2012
XProtect PDA Client 21 maggio 2013
XProtect Analytics 2 settembre 2015
XProtect Central 1 luglio 2014
Plug-in Agent Vi per XProtect Analytics 2 settembre 2015
Plug-in Bosch per XProtect Analytics 2 settembre 2015
Plug-in AV generica per XProtect Analytics 2 settembre 2015
Plug-in LPR per XProtect Analytics 2 settembre 2015
XProtect NVR SE 4 aprile 2015
XProtect Essential NVR 4 aprille 2015
System watch 1.0 6 settembre 2016