Your system uses video device drivers to control and communicate with the camera devices connected to a recording server.
From the 2018 R1 release, the device drivers are split into two device packs: the regular device pack with newer drivers and a legacy device pack with older drivers.
The regular device pack is installed automatically when you install the recording server. Later, you can update the drivers by downloading and installing a newer version of the device pack. Milestone releases new versions of device drivers regularly and makes them available on the download page on our website as device packs. When you update a device pack, you can install the latest version on top of any version you may have installed.
The legacy device pack can only be installed if the system has a regular device pack installed. The drivers from the legacy device pack are automatically installed if a previous version is already installed on your system. It is available for manual download and installation on the software download page.
Stop the Recording Server service before you install, otherwise you need to restart the computer.
When you install new video device drivers, your system cannot communicate with camera devices from the moment you begin the installation until the moment installation is complete and you have restarted the Recording Server service. Usually, the process takes no longer than a few minutes, but Milestone highly recommends that you perform the update at a time when you do not expect important incidents to take place.
To install video device drivers:
If you use the Add Hardware Devices Wizard's Import from CSV File option, you must—if cameras and server are offline—specify a HardwareDriverID for each hardware device you want to add. To view a current list of IDs, view the release notes for the XProtect Device Pack used in your organization. Alternatively, visit the Milestone website for the latest information.
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