About virus scanning

As is the case with any other database software, if an antivirus program is installed on a computer running XProtect® software, it is important that you exclude specific file types and locations, as well as certain network traffic. Without implementing these exceptions, virus scanning uses a considerable amount of system resources. On top of that, the scanning process can temporarily lock files which likely results in a disruption in the recording process or even database corruption.

When you need to perform virus scanning, do not scan Recording Server directories containing recording databases. The recording server directories are set to c:\mediadatabase\ by default, as well as all folders under that location.

Avoid also to perform virus scanning on archive storage directories. In older versions of the software, the databases are by default located in the installation folder, each being a subfolder with the MAC address of the device recorded.

Create the following additional exclusions:

File types: .blk, .idx, .pic, .pqz, .sts, .ts
C:\Program Files\Milestone or C:\Program Files (x86)\Milestone and all subdirectories.
Exclude network scanning on TCP ports:

Product	TCP ports
XProtect Professional VMS products	80, 25, 21, 1234, 1237, 22331
XProtect Mobile	8081

Exclude network scanning of the following processes:

Product	Processes
XProtect Professional VMS products	RecordingServer.exe, ImageServer.exe, ManagementApplication.exe, ImageImportService.exe, RecordingServerManager.exe, VideoOS.ServiceControl.Service.exe, VideoOS.Event.Server.exe
XProtect Mobile	VideoOS.MobileServer.Service.exe

Organizations may have strict guidelines regarding virus scanning, however it is important that the above locations and files are excluded from virus scanning.