Message

Description and result

Scenarios and solution

Succeeded

All went well.

Result:

The evidence lock is created/updated/deleted.

Only partially successful

If the creation, update or deletion of an evidence lock was not entirely successful, an only partially successful message is shown and the progress bar is yellow. Click Details to see what went wrong.

Result:

The evidence lock is created/updated/deleted but without including some of the selected cameras and/or their related devices.

Scenarios:

• Some of the recording servers with devices included in the evidence lock are offline.
• Your system administrator has changed your evidence lock user rights after you logged into XProtect Smart Client.

Solution:

Depending on scenario. Try again later or contact your system administrator.

Failed

If the creation, update or deletion of an evidence lock is not successful, a failed message is shown and the progress bar is red. Click Details to see what went wrong.

Result:

The evidence lock is not created/updated/deleted.

Scenarios:

• All the recording servers with devices included in the evidence lock are offline.
• The management server is offline.
• Only for update and deletion: You do not have user rights to one or more devices in the evidence lock.

Solution:

Depending on scenario. Try again later or contact your system administrator.