Set up sending notifications to mobile devices

You can enable Milestone Mobile to notify users when an event occurs, such as when an alarm triggers or something goes wrong with a device or server.

Requirements

You must associate one or more alarms with one or more events and rules. This is not required for system notifications
Make sure that your Milestone Care™ agreement with Milestone Systems is up-to-date
Your system must have access to the internet

Set up system notifications

To send notifications related to the system, such as when a server goes offline, follow these steps:

In Management Client, select the mobile server, and then click the Notifications tab.
Select the Notifications check box.

Set up push notifications on the Milestone Mobile server

To set up push notifications, follow these steps:

In Management Client, select the mobile server, and then click the Notifications tab.
To send notifications to all mobile devices that connect to the server, select the Notifications check box.
To store information about the users and mobile devices that connect to the server, select the Maintain device registration check box.
Note: The server sends notifications only to the mobile devices in this list. If you clear the Maintain device registration check box and save the change, the system clears the list. To receive push notifications again, users must reconnect their device.

Stop sending push notifications to specific mobile devices, or all mobile devices

There are several ways to stop sending push notifications to mobile devices.

In Management Client, select the mobile server, and then click the Notifications tab.
Do one of the following:
- For individual devices, clear the Enabled check box for each mobile device. The user can use another device to connect to the Milestone Mobile server
- For all devices, clear the Notifications check box

To temporarily stop for all devices, clear the Maintain device registration check box and then save your change. The system sends notifications again after users reconnect.