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Fixed!

keskiviikko, 22 heinäkuuta 2020

Hotfixes to the problems you experience most often

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Status

Category

KB#

Title

NEW

FAQ

23851

How to remotely control a Husky X8 device with Intel AMT and MeshCommander (guide)

NEW

How To

23420

Recording to continue on fail-over Recording Server (how-to)

NEW

FAQ

23844

How to trigger an event which is based on another external event in the XProtect VMS

NEW

How To

23674

How to use a local, alternative email service in the XProtect VMS (guide)

NEW

Troubleshooting

23505

Smart Map turns black when zooming in (troubleshooting)

NEW

How To

23335

Enabling MIP log traces in the Event Server (how-to)

NEW

Troubleshooting

23333

Configuration of SafeKit from Evidian changed since 2019 R2 (troubleshooting)

NEW

FAQ

23327

Recommended settings for the XProtect Mobile Client and Web Client

NEW

FAQ

23331

Windows administrators are no longer automatically XProtect administrators (2020 R2 and later)

NEW

Troubleshooting

23332

Adaptive Streaming is not working for some cameras (troubleshooting)

NEW

FAQ

23330

Will the Failover Recording Server work in a cluster if the cluster role is down?

NEW

Troubleshooting

23325

Event Server closes Generic Events connection with the message "No access" (troubleshooting)

NEW

How To

23240

How to troubleshoot Generic Events (a guide)

NEW

Troubleshooting

23326

XProtect 2020 R2 upgrade failing (troubleshooting)

NEW

FAQ

22132

Setting up and optimizing redundant XProtect Recording Servers (guide)

Updated

Troubleshooting

21171

'An error has occurred during initialization of the service: Authorization Server returned not OK status code.' (troubleshooting)

Updated

How To

20548

Download detailed XProtect comparison charts (check which features are supported by the XProtect products)

Updated

Troubleshooting

17692

The Recording Server goes into offline mode after switching the Management Server cluster node (2019 R2 and later)

Updated

FAQ

9163

Device Pack 10.0a and later requires .NET Framework 4.7 or later (troubleshooting and solutions - MSI installers)

Updated

Troubleshooting

3270

Software will not install because script cannot update database

Updated

FAQ

3651

What can you expect from an XProtect Failover Recording Server

Updated

Troubleshooting

3399

Error "Device communication error (NoDataException). Error: GetMediaDataBlock returned no data."

Updated

How To

2680

Using the Milestone Diagnostics tool

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

Local Language Milestone Technical Support Webinars 2020!

A hands-on demo by Milestone Technical Support - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Register here:

English: https://register.gotowebinar.com/rt/7890134328275250700

Italian: https://register.gotowebinar.com/rt/7746080712851233804

Spanish: https://register.gotowebinar.com/rt/3142567364353037324

Dutch: https://register.gotowebinar.com/rt/9209080989165209612

French: https://register.gotowebinar.com/rt/5257960665984640268

Turkish: https://register.gotowebinar.com/rt/4728752525396437260

 

Support Broadcast – the latest Hotfixes at your fingertips!  

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

  1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

Husky RMA - My Cases

Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us.

 

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