Opiskelemme edelleen kieltäsi

Teemme ahkerasti töitä, jotta kaikki milestonesys.com-sivuston sivut olisivat käytettävissä mahdollisimman monella kielellä. Mutta tämä prosessi vie aikaa. Vaikka monet toiminnoistamme ovat monikielisiä, jotkin sivut, kuten tämä, eivät ole vielä käytettävissä paikallisella kielelläsi.
Kiitos ymmärtäväisestä asenteestasi.

HYVÄ ON, YMMÄRRÄN SEN

Fixed! Hotfixes to the problems you experience most often

keskiviikko, 15 huhtikuuta 2020

We occasionally experience bugs in our software and perform hotfixes to sort them out, before eliminating them in the next of the three product updates we release every year.

We have recently made the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

Article Summary

Status

Category

KB#

Title

NEW

FAQ

20818

XProtect Smart Client cheat sheet (PDF)

NEW

Troubleshooting

20817

When updating the Management Server from 2019 R2/R3 to 2020 R1, the Recording Servers may lose connection to the Management Server (troubleshooting)

NEW

FAQ

20731

XProtect Mobile app on iOS — 'Server requires another version of the application' (troubleshooting)

NEW

Troubleshooting

20730

Installation of the Recording Server fails with 'Failed to install package AddRecorderToManagementServer()' (troubleshooting)

NEW

FAQ

20638

Get analytics events from Hikvision devices (how-to)

NEW

FAQ

20639

XProtect Smart Client IE browser emulation — how to use HTML5 web pages (how-to)

NEW

How To

20728

Wireshark capture from Axis cameras (how-to)

NEW

How To

20640

How to change the Management Server hostname after XProtect is installed?

NEW

FAQ

20632

Milestone Marketplace: Milestone Certified versus Milestone Verified: What is the difference?

NEW

Troubleshooting

20726

Vanderbilt SPC plugin (and other plugins) may generate huge MIP logs (troubleshooting)

NEW

Hotfix

20636

MIP SDK AVI export in Japanese Kanji fails (hotfix - XProtect Professional VMS)

NEW

FAQ

20727

Alternative browser plugins for the XProtect Smart Client (how-to)

NEW

Troubleshooting

20637

Performing an SQL database repair when evidence of DB corruption exists (troubleshooting)

NEW

How To

20641

How to have multiple (different) versions of the Smart Client on a single workstation

NEW

FAQ

20544

Activate a rule from an Axis Radar event (how-to)

NEW

Troubleshooting

20634

The XProtect Management Client crashes when selecting a Rule (troubleshooting)

Updated

Troubleshooting

19488

XProtect 2019 R3 (and later) Recording Server crashing when using an Intel GPU 3rd/4th generation (troubleshooting)

Updated

Troubleshooting

18053

XProtect 2019 R2 (and later) Management Server installation fails (troubleshooting)

Updated

FAQ

13091

Error: ''Unable to start scanning. Another scanning session is already running on the Recording Server.' (troubleshooting)

Updated

How To

3116

How to use the XProtect Smart Client Player

Updated

How To

2872

About using Milestone Analyzer and Milestone Diagnostics tool

Updated

How To

2680

Using the Milestone Diagnostics tool

Updated

How To

2307

View and export orphaned or problematic video data with XProtect Smart Client - Player

Updated

Troubleshooting

1339

ONVIF compliant camera cannot be added or will not stream video to XProtect VMS software

Updated

FAQ

12599

XProtect VMS cumulative patches (complete list)

 

NEW Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

  1. Login to Support Community: https://supportcommunity.milestonesys.com/s/group/0F90O000000UC2qSAG
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"

NEW Milestone Technical Support Webinar Dates 2020 - Local Language Milestone Technical Support Webinars!

Need help making the most of the Online Support Tools & Milestone Care? Or, do you need a helping hand with getting the best from Milestone Technical Support?

Look no further! Join a hands-on demo by Milestone Technical Support, designed for Partners and Milestone Care Premium Users. Get a full understanding of the support experience; what you can expect from Milestone Technical Support; how to use Milestone Care and Care Premium to its full potential and discover the benefits of Care within Milestone Technical Support.

Register for each 2020 local language webinar here: https://www.milestonesys.com/events/ - Type: Webinar & Search: "Hands-on Demo".

Or register directly via GoToWebinar:
English: https://register.gotowebinar.com/rt/7890134328275250700
Italian: https://register.gotowebinar.com/rt/7746080712851233804
Spanish: https://register.gotowebinar.com/rt/3142567364353037324
Dutch: https://register.gotowebinar.com/rt/9209080989165209612
French: https://register.gotowebinar.com/rt/5257960665984640268
Turkish: https://register.gotowebinar.com/rt/4728752525396437260

Husky RMA NEW TO My Cases – Husky RMA –you can now enter your Husky details directly in the web case form- Milestone Technical Support will enable the direct entry fields in the web case once the need for an RMA has been confirmed.

 

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product's release and through its lifecycle.
Here's what you can expect from us.

 

Do you have a question about how to use Care Premium with Technical Support?
Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs