With instant access to product updates three times a year, you are equipped with new capabilities that make your product better, safer and more powerful.

Receive full trade-in value (100% credit of original purchase) when upgrading to a more advanced XProtect product.

Customers can benefit from features like Smart Connect to easily set up Milestone Mobile and push notifications that automatically notify the users on their device if an alarm is triggered in the VMS.

Round-the-clock direct and personalized access to Milestone Technical Support teams.

A Service Level Agreement with committed response times for support questions and issues. No
matter the severity of your case, you will have a first response within 15 minutes if reported by phone and within four hours if reported online.

Localized support allows you to engage with Milestone’s experts in your preferred location and, subject to availability, your preferred language. The languages include English, German, Spanish, French, Portuguese, Italian, Dutch and Danish.