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Milestone Web Client 2018 R2


Get started with Milestone Web Client

Log in to and navigate XProtect Web Client

XProtect Web Client lets you view live video in your web browser and lets you download recordings.

Log in

  1. In the address bar of your web browser, enter the Internet address that your system administrator gave you. Example: http://1.2.3.4:8081 or https://1.2.3.4:8082.
  2. In the User name and Password fields, enter your login information.
    Optional: To change languages, click the default language button in the upper right corner.
  3. Click Web Client login button or press Enter to log in.

Navigating the Home page (explained)

Menu item What can I do with it?
XProtect Web Client logo      Click to return to the Home page of XProtect Web Client.
Live     

Click to return to your last position in the view structure.

View live video.

Play back recording from one camera.

Investigate     

Play back recording from more than one camera. Prepare video export and download.

Alarms       View alarms from all cameras.
Actions       Activate actions, for example, to open doors.
Settings      Customize XProtect Web Client. 
Learn       Watch video tutorials and read more about XProtect Web Client. 
Log out      Exit XProtect Web Client. 
Search      Find a folder, view, or camera.

Find a camera

Search for a camera

On the Home page:

  1. Click Web Client search button in the upper right corner.
  2. Start typing the name of a folder, view, or camera. Results show up as you type.
  3. Click a camera for more options on live video.

    Tip: Type ptz to find all your PTZ cameras.

Navigate to a camera

On the Home page:

  1. In a folder, click a subfolder to see your views.
  2. In a view, see live video from every camera in that view.
  3. Click a camera to play back recording from that camera.

 

Viewing live video (explained)

Web Client operator "What can I do with live video? And what are the red and green circles in the upper right corner of the video?"

On the Live tab, find and click a camera.

In the camera title bar:

  • See the name of the camera.
  • Check if the video that you are seeing is Live or Playback of a recording.
  • Check if the camera is detecting motion, recording video, or both.
Sign      Is motion being detected?      Is the video being recorded?
Web Client dark grey circle Web Client dark grey circle      no no
Web Client green circle Web Client dark grey circle      yes no
Web Client dark grey circle Web Client red circle      no yes
Web Client green circle Web Client red circle      yes yes

 

On the camera toolbar:

Item    What can I do with it?
Web Client camera playback button         Pause live video and play back recorded video.
Web Client camera PTZ button     

   Move and zoom your PTZ camera.

Web Client camera PTZ presets button     

   Move your PTZ camera to a PTZ preset position that you specified in XProtect Smart Client.

Web Client camera actions button     

   View all actions for the camera.

Web Client camera full screen button     

   Enter full screen. Click again or press Esc to exit full screen.

 

On the thumbnail strip:

  • See live video from all cameras in the view.
  • Click another camera to switch to it.
  • Click Web Client camera grid view button to view bigger live video from all cameras in the view.
  • Click Web Client camera actions button to view all actions for all cameras in the view.
  • To resize the thumbnail strip, move your mouse to the top of the thumbnail strip, click, and drag the strip up or down.

Managing camera recordings (explained)

To manage your camera recordings, you have the following options:

  • On the Live tab, you can:
  • Play back a recording from a specific camera.
  • Specify the time of the recording that you want to play back. The specified time applies to the camera that you have selected.              
  • On the Investigate tab, you can:
    • Play back or investigate recordings from one or multiple cameras.

      Note: In the investigation mode, when you want to play back recordings without creating an investigation, you can always play back, simultaneously, recordings from all cameras in the current view.
    • Specify the time of the recordings that you want to play back or investigate. The specified time applies to all cameras included in the specific view or added to your investigation.
    • You can specify a time span for your recordings and configure their exact start and end dates and hours.
    • You can manage your saved investigations: update their state, edit their configuration by adding or removing cameras, delete investigations, or export and download video recordings.

      Note: To ensure that the recordings are stored for the right amount of time in the system database, set the retention time to match your needs.

 

Recordings retention time and storage (explained)

The retention time defines how long the video recordings are stored in the system database. By default, the retention time is seven days. If you want to change the retention time or the maximum database size, contact your system administrator. When the retention time has passed, the recordings are deleted.

On the Live tab and the Investigate tab, you can play back video recordings not older than the number of days defined in the retention time settings.

If you want to prevent your recordings from being deleted, you must create an investigation on the Investigate tab. Once you create this investigation, you can play back, export, and download the videos even if the recordings have been deleted from the system database.

Play back recordings from one camera

Web Client operator "I've just spotted something on Camera 1. I want to pause live video and have a quick look at what happened."

You can play back a recording from one camera on both the Live tab and the Investigate tab.

On the Live tab:

  1. Find and click a camera.
  2. On the camera toolbar, click Web Client camera playback button to pause live video.
    The playback control bar appears.

On the playback control bar:

Item What can I do with it?
Web Client shuttle           Drag to the left to fast backward or to the right to fast forward.
Web Client play video backward button Web Client play video forward button      Play the video backward or forward.
Web Client see previous image button Web Client see next image button      See the previous or next image.
Web Client time picker button      Click to open the time picker > Specify a date and time in the past to play back the video.
Web Client timestamp button      See when the recording has been made.

 

On the Investigate tab:

If you want to play back a recording from one camera, but you have more than one camera in the selected group, you can remove the unnecessary cameras. To do this, follow the steps described in the Remove unnecessary cameras from video playback section.

To play back recordings from one camera:

  1. On the camera timeline bar, specify the time for the video playback.
  2. Click backwards button or forward button  to play back the video backward or forward.

Tip: Click the camera for a bigger view. Press Esc or click close button in the upper right corner to return to the normal view. 

Recordings from multiple cameras (explained)

On the Investigate tab, you can play back recordings without creating an investigation.

At the bottom of the camera view window, a red sequence line indicates the time snippets where you can find video recordings.

In this mode you can:

  • Choose the cameras that you want to play back and remove those that do not have recordings for the specified time (see the Remove unnecessary cameras from video playback section).
  • Specify the time of the recordings that you want to play back (see the Specify time for video playback section).
  • Specify the time span of the recordings (see the Using the investigation timeline (explained) section).
  • Play back, simultaneously, the recordings from all cameras in the selected camera group.

 

Specify time for video playback

wc-persona

"I need to go back to an exact time and see footage around that time."

To play back video from a specific point in time, use the time picker. You can find the time picker on both the Live tab and the Investigate tab.

On the Live tab:

  1. Find and click a camera.
  2. On the camera toolbar, click pause live video button to pause live video.
    The playback control bar appears.
  3. On the playback control bar, click  time button to open the time picker.

On the Investigate tab:

  1. On the timeline bar, click timeline timespan to open the time picker.

time picker on Investigate tab

 Tip: You can click and drag the time picker to change its position on the screen.

Item

What can I do with it?

 time picker previous image button 

See the previous or next image (only for the time picker on the Live tab).

  

Move one week backward or forward.

 

To specify the day, drag the days scroller to the left or to the right. The blue time indicator marks the selected date.

 

To specify the hour, drag the hours scroller to the left or to the right. The blue time indicator marks the selected hour.

 

To specify the minute, drag the minutes scroller to the left or to the right. The blue time indicator marks the selected minute.

Go to

Click to play back the video from the specified time on.

Live

Click to return to live video (only for the time picker on the Investigate tab).

 

Remove unnecessary cameras from video playback

"Before I play back the video, I want to remove the cameras that don’t have any recordings within the time span that I’ve specified. How can I do that?"

On the Investigate tab:

  1. Right-click the camera that you want to remove from the camera group.
  2. Click  in the bottom left corner to remove the camera.
    The camera is removed.

Create investigations from one or more cameras

Web Client operator "I need to investigate recordings from all our office cameras from around 9:30 yesterday morning and I want to keep the recordings for a month."

You must create an investigation when:

  • You want to store video recordings for a period that is longer than the retention time, so that you can play back the recordings as many times as you want, even if they have already been deleted from the system database.

    Note: By default, the retention time for video recordings in the system database is seven days (see the Recordings retention time and storage (explained) section).
  • You want to export the recordings, download and share them with authorities at a later stage.

On the Investigate tab:

  1. Click New investigation.
  2. Click Add cameras to investigate.
    The side panel opens to the left.
  3. Under Add cameras in the side panel, you can browse and search for cameras that you want to investigate.
  4. Click, drag, and drop every camera that you want to investigate into the New investigation area.
    You can add one or more cameras.

    Note: The blue line that appears in the investigation area indicates where (above or below the line but not on the side of it) you must drop the camera.
  5. Use the time picker to specify the time of the recording that you want to investigate.
    The selected time applies to all cameras that you have added to your new investigation (see the Specify time for video playback section).
  6. Use the timeline bar to specify the time span of the recording that you want to play back.
    The selected time span applies to all cameras that you have added to your new investigation (see the Using the investigation timeline (explained) section).

  7. Click Save

  8. Select Save as.
    The Save your investigation form opens.

  9.  In the Investigation name field, enter a name for your new investigation.

  10. Click OK.
    The new investigation configuration is saved.

    Tip: Click a camera in the investigation area to view bigger live video. Press Esc or click Web Client exit full screen button on Investigate tab in the upper right corner to return to normal view. 

Cameras in your investigation area (explained)

When you view a group of cameras in live mode and then switch to investigation mode, the same group of cameras show up in your investigation area.

Note: On the Investigate tab, you can only see the unique cameras in the view or group. The duplicate cameras do not show up in your investigation area.

Examples:

  • You are in your Private folder on the Live tab. When you click the Investigate tab, all cameras in the Private folder show up in your investigation area.
  • You are on the Home page on the Live tab. When you click the Investigate tab, all cameras in your system show up in your investigation area.

 

Using the investigation timeline (explained)

In an investigation, on the timeline bar, you can specify:

  • The time of the recording that you want to investigate
  • A time span for your investigation

Item What can I do with it?
 

To change the time of the recording, drag the timeline scroller to the left or to the right. 
The white time indicator in the middle of the timeline scroller marks the selected time.

   Play the video backward or forward.
 
  • See when the video playback has been made.
  • Click on this area of the timeline bar to open the time picker.
    You can use the time picker to select the time of the recording that you want to investigate or download (see Specify time for video playback).

Tip: You can click and drag the time picker to change its position on the screen.

  Click and drag the blue time span markers to specify the start and end time of the recording that you want to investigate or download.
   Align the start or end time of your investigation with the selected time.
   Align the selected time with the start or end time of your investigation.
  In the bottom right corner of the timeline bar, from the Playback speed list, select a specific speed for the video playback. The default value is x1.
  In the bottom left corner of the timeline bar, drag the slider to change the time span. This option lets you define a precise time span for playing back or downloading the video.

Update or delete your investigation

"I want to update the name and the state of an existing investigation and delete another one. How can I do that?"

On the Investigate tab, click to open the side panel.

In the side panel:

  1. Click List of investigations to see all your investigations.
  2. In the My investigations list, navigate to and click the investigation that you want to update or delete.
Item    What can I do with it?
 [name of investigation]    Click to edit the name of the existing investigation.
     Delete the investigation.
     Prepare and download investigations in a selected video format (see the Prepare video export and download section).
     Manually set your investigation state to Ongoing or Completed
 

   Sort your investigations by:

  • Date. See your most recent investigations at the top of your list.
  • State. See your ongoing investigations first and your completed investigations last in your list.

Add cameras to existing investigation

"I want to add more cameras to an existing investigation. How can I do that?"

On the Investigate tab, click  to open the side panel.

  1. In the side panel, click List of investigations.
  2. Navigate to the investigation that you want to add more cameras to and click on the name of investigation.
  3. In the side panel, click Add cameras. All available cameras appear as thumbnails in the Add cameras area.
  4. Navigate to the camera that you want to add. Click, drag, and drop the camera in your investigation area.

    Tip: You can search for a certain camera by name in the Search all cameras field.

    Note: If the check box in the bottom right corner is selected, the camera has already been added.

  5. Click Save.
  6. In the drop-down list, select Save.

 

Remove a camera from existing investigation

 

"I'm about to download these videos, but Camera 3 has no relevant footage. How do I take it out of my investigation?"

On the Investigate tab, in an investigation:

  1. Right-click the camera that you want to remove from your investigation.
  2. Click  in the bottom left corner to remove the camera from your investigation.
  3. Click Save.
  4. In the drop-down list, select Save.

 

Turn playback on or off

On the Investigate tab, in an investigation:

  1. Right-click the camera that you want to enable or disable playback for.
  2. Click   in the upper left corner of the video to turn playback on or off.

Prepare video export and download

Web Client operator "I want to download my investigation and show it to my security officer later. What do I do?"

Note: You must have specific user rights to prepare a video export and download video. Follow your company policy when sharing video evidence.

On the Investigate tab:

  1. Click Web Client hamburger menu button.
  2. Open your List of investigations.
  3. Click the investigation that you want to download.
  4. Click Web Client save investigation button.
  5. Click Prepare to download the video in the format that you need. 

    Note: You can prepare a video export and download it later. In the prepared export, the video recordings may differ in number compared to the number of cameras that you have added to the investigation. The reason is that some of the cameras may not have existing recordings within the time span that you have specified.
  6. Click Download to download the prepared video export.
    You will find your downloaded files in the download folder of your web browser.

The available video formats are:

Format What can I do with it?
AVI package           Standard file format supported by most media players. Choose this if in doubt.
Database package      Download the data and the XProtect Smart Client – Player. You can only play the video in the XProtect Smart Client – Player.
MKV package      The recording camera chooses the codec to use. You can only play the video if you have the necessary codecs installed.

 

 

 

Sharing a Web Client page (explained)

Web Client operator "My colleague sits in a different office. What's the fastest way I can show her exactly what I'm looking at in my Web Client?"

Every page of your Web Client has its own Internet address. You can share the address with other users. When users go to the address in a web browser and log in, they see the page that you shared with them.

View alarms

Web Client operator "Camera 3 detected motion at around 4:00 PM and sent me an alarm. It looks like a burglary. I want to see what exactly happened and show the video to my security officer."

On the Alarms tab:

  1. Find and click the alarm that you want to view video for.
  2. Play the video backward or forward and check when the image that you are seeing was taken.
  3. To save the video for later or share it with others, click Investigate.
    Follow the steps in the Prepare video export and download section.

What else can trigger alarms?

  • A camera stops working.
  • A pane of glass gets shattered or broken.
  • A locker gets broken into.
  • A blacklisted license plate is seen on camera.

Note: To view alarms, ask your system administrator to set up alarms and to give you the necessary rights.

Activate actions

Web Client operator "I want to open the front door to our visitors at the push of a button."

You can activate actions, which trigger events in your video surveillance system. For example, when you open the front door (action), a camera starts recording video (event).

On the Actions tab:

  1. Find the action that you want to activate.
  2. Click Activate, and, for example, the front door opens.

What are some examples of actions?

  • Open and close doors.
  • Turn lights on and off.
  • Activate and deactivate sirens.

Note: To view and activate actions, ask your system administrator to set up actions and to give you the necessary rights.

Zooming

Digital zoom vs optical zoom (explained)

When you use digital zoom:

  • The quality of the image gets lower. What you see is pixelated and less clear.
  • The quality of the recording does not change.
  • The zoom level of the recording does not change.

When you use optical zoom (only for cameras that support optical zoom):

  • The quality of the image that you see does not change.
  • The quality of the recording does not change.
  • If you use optical zoom on your camera while recording, the zoom levels used will be reflected in your recording.

 

Use digital zoom

  1. On the Live tab, find and click a camera.
  2. Place your cursor over the video.
  3. Double-click or scroll with your mouse to zoom in or out.
  4. When zoomed in, click and drag your Web Client four-headed arrow cursor cursor to your area of interest.

 

Use optical zoom (only for cameras that support optical zoom)

  1. On the Live tab, find and click a PTZ camera.
  2. Place your cursor over the video.
  3. Scroll with your mouse to zoom in or out.
    Or: Click Web Client camera PTZ button then Web Client camera PTZ zoom buttons to zoom.

    Note: If you use optical zoom on your camera while recording, the zoom levels used will be reflected in your recording.

Settings

Web Client operator "How can I make sure that XProtect Web Client runs as smooth as possible? Also, I want another way to move my PTZ cameras."

 

WebSockets

Keep WebSockets on to get video faster and use less bandwidth.
Keep this setting on unless your system administrator asks you to turn it off.

 

PTZ control

Choose how to move your pan-tilt-zoom (PTZ) camera by using your mouse.


Swipe:

  1. Place your cursor over the video.
  2. Click and hold down your left mouse button.
  3. Drag your mouse then release your left mouse button.

Tap and hold:

  1. Place your cursor over the video.
  2. Click and hold down your left mouse button.
    Or: Click and drag your mouse around.

Upgrade XProtect Web Client

To work with the latest version of XProtect Web Client, ask your system administrator to update the Milestone Mobile server.


Question unanswered?
Email us at helpfeedack@milestone.dk and we will help you.


 

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