One of Milestone's partners who was quick to introduce cloud services to its portfolio is Netsync. Netsync is an end-to-end technology solutions consulting company that helps public and private organizations implement complex IT projects to achieve exceptional outcomes. We talked to Netsync about their approach to IT project implementation and their growing involvement with AWS cloud-based solutions.
When we asked Shawn Sellers, Director of Vendor Management at Netsync, about Netsync's decision to offer cloud-based solutions to its customers, customer experience and long-term satisfaction came up almost immediately: "Sustainable business models today revolve around providing services and creating customer experiences. Modern resellers are no longer resellers, but consulting companies that come in and solve problems for customers on an ongoing basis. We're trying to think where our customers want to be in 5, 10 years and understand their desired outcomes. Long-term satisfaction also means being able to address future demands quickly, and the ability to move quickly is linked directly to cloud."
"In the traditional VAR space, the thing that kills a lot of deals is speed of deployment - the inability to move quickly enough," adds John Geddie, Netsync's Cloud Product Specialist. "In a traditional hardware space, after ordering servers, storage, and cameras, it takes four to five months to install, configure, and turn them on. With cloud, we have an advantage because our deployment is simply faster than all the rest. When a customer wants to start using XProtect, I can get it up and running in an hour."
"Traditional IT partners now have the opportunity to add cloud capabilities to their skill set and solve customer problems faster than ever before. Take data backup for example. The capital cost to buy storage and set it up is two or three times the cost of storing it in a cloud solution for the same number of years. In just a few minutes, you can push your data from PCs, wireless networks, physical networks, and video cameras, to the AWS cloud. That's it, you're done. The hardware in the cloud will always be there, it will always be expandable, and the customer no longer has to worry about it."
“Another important aspect is the opportunity that partners have with AWS,” John adds. “AWS offers more than 250 services that can benefit almost any customer. Customers are not aware of how much AWS can improve their daily operations. When I meet with customers and explain that to them, I can almost see the lightbulbs turning on in their heads, thinking how come I didn’t know about this sooner?”
- Users that are just beginning, who might have an account with AWS but haven’t implemented anything in production.
- Basic users who run one virtual machine or a couple of services but don’t really understand the gamut of things that can be done.
- Users that are stuck in the process, who have already done some things in the cloud but don’t understand how to really take advantage of it.
- Users that are 100% cloud native, who have completed their migration and feel comfortable in the cloud.”