Milestone Product Lifecycle
Milestone products have a lifecycle with several stages, depending on their availability and support. For more information on the details of each stage and how it applies to the different products, please see below product lifecycle sections on:
Lifecycle for XProtect – active product versions
Milestone’s Video Management Software products change status from General Availability to Limited Availability three months after a similar or substituting product has been released. In special cases where a newer version has not been released, Limited Availability will start one year from the General Availability date. Milestone guarantees a minimal availability period of four years for all its VMS products, in which the product becomes Discontinued after three years from its General Availability date and Terminated after four years. Milestone reserves the right to prolong the lifespan of its products at its sole discretion.
* The above availability status rules refer also to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile.
Product available for new sale through partners |
Yes |
No |
No |
No |
Product available for expansion3 sale through partners |
Yes |
Yes |
Yes |
No |
Product resources and specifications available on Milestone website |
Yes |
No |
No |
No |
Product documentation and manuals available on Milestone website |
Yes |
Yes |
Yes |
No |
Software available on Milestone website |
Yes |
Yes |
Yes |
No |
Free online Self-Help support resources |
Yes |
Yes |
Yes |
No |
Free support¹ via phone and web form |
Yes |
Yes |
No |
No |
Priority support (paid) services² |
Yes |
Yes |
No |
No |
Service releases fixing relevant bugs |
Yes |
No |
No |
No |
Operation-critical hotfixes |
Yes |
Yes |
No |
No |
1 Partner support option: Help-Desk
2 Partner support option: Milestone Care Premium and Milestone Care Elite
3 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.
* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Corporate have been terminated. For more information about how to upgrade, please contact Milestone.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Expert have been terminated. For more information about how to upgrade, please contact Milestone.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
Lifecycle for XProtect – retiring products
The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.
Product available for new sales through partners |
Yes |
Yes |
No |
No |
Product available for expansion 1 sales through partners |
Yes |
Yes |
Yes |
No |
Product available for Care Plus new sale |
Yes |
Yes 2 |
No |
No |
Product available for Care Plus renewal |
Yes |
Yes 2 |
Yes 2 |
No |
Product available for Care Plus opt-in |
Yes |
Yes 2 |
Yes 3 |
No |
Product available for Care Premium new sale |
Yes |
Yes 2 |
No |
No |
Product available for Care Premium renewal |
Yes |
Yes 2 |
Yes 2 |
No |
Product available for Care Premium opt-in |
Yes |
Yes 2 |
Yes |
No |
Product available for trade in with Care Plus |
Yes |
Yes |
Yes |
No |
Product available for trade in without Care Plus |
Yes |
Yes |
Yes |
Yes |
Product resources and specifications available on Milestone website |
Yes |
Yes |
No |
No |
Product documentation and manuals available on Milestone website |
Yes |
Yes |
Yes |
No |
Software available on Milestone website |
Yes |
Yes |
Yes |
No |
Free online Self-Help support resources |
Yes |
Yes |
No |
No |
Free support 4 via phone and web form |
Yes |
Yes |
Yes |
No |
Security patches fixing severe or catastrophic bugs |
Yes |
Yes |
Yes |
No |
Operation-critical hotfixes |
Yes |
Yes 2 |
Yes |
No |
1 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system
2 Expiration date can not exceed date of termination
3 Full price of three years of Care Plus or full price of one year Care Premium, despite the coverage period may be shorter due to the date of termination
4 Partner support option: Help-Desk
Limited availability |
May 3, 2016 |
June 1, 2020 |
June 1, 2022 |
Maintenance mode |
June 19, 2019 |
June 19, 2022 |
June 19, 2024 |
Maintenance mode |
June 19, 2019 |
June 19, 2022 |
June 19, 2024 |
Limited availability |
|
June 1, 2019 |
June 1, 2022 |
Lifecycle for XProtect - retiring versions
The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.
Product available for new sale through partners |
Yes |
No |
No |
No |
Product available for expansion3 sale through partners |
Yes |
Yes |
Yes |
No |
Product resources and specifications available on Milestone website |
Yes |
No |
No |
No |
Product documentation and manuals available on Milestone website |
Yes |
Yes |
Yes |
No |
Software available on Milestone website |
Yes |
Yes |
Yes |
No |
Free online Self-Help support resources |
Yes |
Yes |
Yes |
No |
Free support¹ via phone and web form |
Yes |
Yes |
No |
No |
Priority support (paid) services² |
Yes |
Yes |
No |
No |
Service releases fixing relevant bugs |
Yes |
No |
No |
No |
Operation-critical hotfixes |
Yes |
Yes |
No |
No |
1 Partner support option: Help-Desk
2 Partner support option: Milestone Care Premium and Milestone Care Elite
3 Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.
* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile
2016 R2 |
Discontinued |
June 1, 2016 |
-- |
June 1, 2020 *) |
June 1, 2022 *) |
Please note that the 2016 R2 version is the final release of XProtect Enterprise. No further releases of this product are planned.
*) Customers wanting support on XProtect Enterprise after June1, 2020 can get this by signing up for the Care Premium service. Milestone will provide technical support to customers requiring support beyond June 1, 2022 on individual contract basis.
Previous versions of XProtect Enterprise have been terminated. For more information about how to upgrade, please contact Milestone.
2019 R2 |
General availability |
June 19, 2019 |
June 19, 2022 |
|
June 19, 2024 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Professional have been terminated. For more information about how to upgrade, please contact Milestone.
The 2019 R2 release represents the last release for XProtect Professional. The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.
2019 R2 |
General availability |
June 19, 2019 |
June 19, 2022 |
|
June 19, 2024 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Express have been terminated. For more information about how to upgrade, please contact Milestone.
The 2019 R2 release represents the last release for XProtect Express. The product will remain available for purchase until June 2022. Likewise, Milestone will continue to provide technical support on the products until they are terminated in June 2024. Please view Product Lifecycle Retired Products for more info.
2017 R1 |
Discontinued* |
February 15, 2017 |
May 15, 2017 |
June 8, 2017 |
February 15, 2021 |
Previous versions of XProtect Essential have been terminated. For more information about how to upgrade, please contact Milestone.
*XProtect Essential 2016 R3 and 2017 R1 are no longer available as a free download. Upon license re-registration of XProtect Essential, Milestone recommends users download the new free product, XProtect Essential+.
Milestone XProtect add-on products
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2018, 2021 |
June 7, 2018, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
2020 R2 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect LPR have been terminated.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect LPR have been terminated.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2018, 2021 |
June 7, 2018, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Screen Recorder have been terminated.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Smart Wall have been terminated.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
2018 R1 |
Limited availability |
February 20, 2018 |
September 7, 2018 |
February 20, 2021 |
February 20, 2022 |
2017 R3 |
Discontinued |
October 5, 2017 |
May 20, 2018 |
October 5, 2020 |
October 5, 2021 |
2017 R2 |
Discontinued |
June 8, 2017 |
January 5, 2018 |
June 8, 2020 |
June 8, 2021 |
2017 R1 |
Discontinued |
February 15, 2017 |
September 8, 2017 |
February 15, 2020 |
February 15, 2021 |
Previous versions of XProtect Transact have been terminated. For more information, please contact Milestone.
2020 R3 |
General availability |
November 12, 2020 |
|
November 12, 2023 |
November 12, 2024 |
2020 R2 |
General availability |
June 9, 2020 |
February 12, 2021 |
June 9, 2023 |
June 9, 2024 |
2020 R1 |
Limited availability |
February 11, 2020 |
September 9, 2020 |
February 11, 2023 |
February 11, 2024 |
2019 R3 |
Limited availability |
October 8, 2019 |
May 11, 2020 |
October 8, 2022 |
October 8, 2023 |
2019 R2 |
Limited availability |
June 19, 2019 |
January 8, 2020 |
June 19, 2022 |
June 19, 2023 |
2019 R1 |
Limited availability |
February 5, 2019 |
September 19, 2019 |
February 5, 2022 |
February 5, 2023 |
2018 R3 |
Limited availability |
October 2, 2018 |
May 5, 2019 |
October 2, 2021 |
October 2, 2022 |
2018 R2 |
Limited availability |
June 7, 2018 |
January 2, 2019 |
June 7, 2021 |
June 7, 2022 |
Product available for new sale through partners |
Yes |
Yes |
No |
No |
No |
Product available for expansion1 sale through partners |
N/A |
N/A |
N/A |
N/A |
N/A |
Product promotion resources and specifications available on Milestone website |
Yes |
Yes |
No |
No |
No |
Product support documentation and manuals available on Milestone website |
Yes |
Yes |
Yes |
Yes |
No |
Annual release of recovery image available through Milestone Technical Support2 |
Yes |
Yes |
Yes |
No |
No |
Husky Tools Installers available on Milestone website |
Yes |
Yes |
Yes |
No |
No |
Milestone Care Plus available3 |
N/A |
N/A |
N/A |
N/A |
N/A |
Service releases fixing relevant bugs4 |
Yes |
Yes |
Yes |
No |
No |
Operation-critical hotfixes4 |
Yes |
Yes |
Yes |
No |
No |
Warranty – RMA5 |
Yes |
Yes |
Yes |
Yes |
No |
Free online Self-Help support resources |
Yes |
Yes |
Yes |
Yes |
No |
Free support6 via phone and web form |
Yes |
Yes |
Yes |
No |
No |
Priority support (paid) services7 |
N/A |
N/A |
N/A |
N/A |
N/A |
1 Expansion sale covers purchase of additional XProtect VMS device licenses and is governed by the lifecycle of the used XProtect VMS product.
2 Milestone aims to provide one recovery image based on the R1 release of the XProtect VMS software each year. The availability of these images are dependent on the availability of new releases of the underlying XProtect VMS software.
3 Milestone Care Plus coverage can only be purchased for the used XProtect VMS product.
4 Hotfixes and other corrective measures concerning the XProtect VMS fixes are governed by the lifecycle of the used XProtect VMS product.
5 Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
6 Partner support option: Help-Desk.
7 Via Milestone Care Premium and Milestone Care Elite, and coverage can only be purchased for the used XProtect VMS product.
Husky X Series
Huksy X2 |
General availability |
December 7, 2018 |
|
|
|
Husky X8 |
General availability |
November 2, 2018 |
|
|
|
,
Product available for new sale through partners |
Yes |
Yes1 |
No |
No |
No |
Product available for expansion2 sale through partners |
Yes |
Yes |
Yes |
Yes |
No |
Product promotion resources on Milestone website |
Yes |
No |
No |
No |
No |
Product specifications available on Milestone website |
Yes |
Yes |
Yes |
No |
No |
Product support documentation and manuals available on Milestone website |
Yes |
Yes |
Yes |
Yes |
No |
Annual release of new software images available on Milestone website3 |
Yes |
Yes |
Yes |
No |
No |
Milestone Care Plus available4, 9
|
Yes |
Yes |
Yes |
Yes |
No |
Service releases fixing relevant bugs5 |
Yes |
Yes |
Yes |
No |
No |
Operation-critical hotfixes |
Yes |
Yes |
Yes |
No |
No |
Warranty – RMA6 |
Yes |
Yes |
Yes |
Yes |
No |
Free online Self-Help support resources |
Yes |
Yes |
Yes |
Yes |
No |
Free support7 via phone and web form |
Yes |
Yes |
Yes |
No |
No |
Priority support (paid) services8 |
Yes |
Yes |
Yes |
No |
No |
1 Limited availability in product stocks and should expect longer dispatch times.
2 Expansion sale covers purchase of additional XProtect VMS device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license).
3 Milestone provides one software image based on the R1 release of the XProtect VMS software each year from 2020. In 2019, the software image for Husky M20/M30/M50 will be based on 2019 R2, while for Husky M500A/M550A it will be based on 2018 R3. The availability of these images are dependent on the lifecycle of the underlying XProtect VMS new software releases.
4 Milestone Care Plus coverage can be purchased for up to 5 years from initial purchase date of the Husky unit.
5 Bug fixes are addressed by the annual image released for the Husky unit.
6 Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
7 Partner support option: Help-Desk.
8 Via Milestone Care Premium and Milestone Care Elite.
9 Milestone Care Plus is not available for Husky M30 after July 31, 2021.
Husky M Series
Husky M20 |
Sustaining |
|
December 11, 2018 |
June 30, 2019 |
December 11, 2021 |
June 30, 2024 |
Husky M30 |
Sustaining |
|
February 6, 2018 |
July 31, 2018 |
February 6, 2021 |
June 30, 2024 |
Husky M50 |
Sustaining |
|
December 11, 2018 |
June 30, 2019 |
December 11, 2021 |
June 30, 2024 |
Husky M500A |
Sustaining |
|
December 11, 2018 |
June 30, 2019 |
December 11, 2021 |
June 30, 2024 |
Husky M550A |
Sustaining |
|
December 11, 2018 |
June 30, 2019 |
December 11, 2021 |
June 30, 2024 |
Husky M10 |
October 1, 2020 |
XProtect Go |
June 1, 2020 |
XProtect Access Control Module |
April 15, 2019 |
XProtect LPR 2015 |
April 15, 2019 |
XProtect Go 2014 |
May 21, 2018 |
XProtect Go 2013 |
October 7, 2017 |
XProtect Business 3.x |
January 5, 2017 |
XProtect Go 2.1 |
September 6, 2016 |
System watch 1.0 |
September 6, 2016 |
XProtect Go 2.0 |
September 2, 2015 |
XProtect Analytics LPR Plug-in |
September 2, 2015 |
XProtect Analytics Generic VA Plug-in |
September 2, 2015 |
XProtect Analytics Bosch Plug-in |
September 2, 2015 |
XProtect Analytics Agent Vi Plug-in |
September 2, 2015 |
XProtect Analytics |
September 2, 2015 |
XProtect NVR SE |
April 4, 2015 |
XProtect Essential NVR |
April 4, 2015 |
XProtect Go 1.0 |
August 26, 2014 |
XProtect Central |
July 1, 2014 |
XProtect PDA Client |
May 21, 2013 |
XProtect Matrix |
November 21, 2012 |
XProtect Basis + 6.5 |
November 21, 2012 |
XProtect Basis 4.0 |
December 31, 2008 |
Advanced Remote Client 1.1 |
January 7, 2008 |
XProtect Entry 1.3 |
January 12, 2005 |
Surveillance XXV 3.x |
January 8, 2005 |
Surveillance XXV 2.x |
January 12, 2004 |
Surveillance PRO 1.x |
January 11, 2003 |
Surveillance LITE 1.x |
January 4, 2003 |