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Hotfixes to the problems you experience most often

oktober 27, 2021
We occasionally experience bugs and release hotfixes to sort them out, prior to eliminating them in the next of the three yearly product updates.
We have recently published the following hotfixes and troubleshooting articles. Click on the link to find out what to do if this is a problem you have experienced:

NEW - How To (38334)

How to increase the XProtect Web Client/Mobile Client timeout

NEW - Troubleshooting (38331)

Error 'The database password could not be verified. Could not find store procedure.' (troubleshooting)

NEW - FAQ (38498)

MIP Plugins may generate huge logs (troubleshooting)

NEW - Troubleshooting (34859)

MIP SDK based samples and application give an error on Newtonsoft.Json (troubleshooting)

NEW - Known issue (39217)

XProtect Web and Mobile Client — non-ADMIN roles for Windows users fail to login with Mobile Server 2021 R1 (issue)

NEW - FAQ (39216)

Customer Dashboard error 'Cannot download initial license file: A customer must be associated with the license.' (troubleshooting)

NEW - FAQ (39214)

The Web Client stops streaming video in Firefox after the connection to the Mobile Server was restored (troubleshooting)

NEW - Known issue (39213)

The Web Client stops streaming video after the connection to the Mobile Server was restored (issue)

NEW - FAQ (39210)

Management Client — clicking on an existing Alarm will result in 'Failed to get users from server' error (troubleshooting)

NEW - Known issue (38896)

Management Client — clicking on an existing Alarm will result in 'Failed to get users from server' error (issue)

NEW - FAQ (39212)

Windows 10 lifecycle for Husky IVO images (FAQ)

NEW - How To (38497)

How to fix Configuration API samples used with XProtect 2021 R1 and newer

NEW - FAQ (39053)

Husky IVO MTBF documentation

Updated - How To (33264)

Splitting driver proxy 'ProxySrv.exe' in Device Pack 11.4 (how-to and troubleshooting)

Updated - Troubleshooting (34864)

Changes in the digest authentication of the RTSP service (part of Milestone Open Network Bridge) (troubleshooting)

Updated - How To (33256)

How to change the HTTPS port for XProtect VMS (a detailed guide)

Updated - Troubleshooting (34419)

Vanderbilt SPC plugin (and other plugins) may generate huge MIP logs (troubleshooting)

Updated - Troubleshooting (33511)

Manually replacing an already installed device driver (how-to)

Updated - Troubleshooting (34727)

XProtect installation fails: 'An error occurred: ArgumentException: The SDDL form of a security descriptor object is invalid.' (troubleshooting)

Updated - Hotfix (34034)

XProtect 2019 R2 cumulative patch installers

Updated - Hotfix (33457)

XProtect 2018 R3 cumulative patch installers

Updated - How To (32983)

XProtect Mobile Server app on different server (enabling Cross Origin Resource Sharing support)

Updated - Troubleshooting (35143)

System Monitor shows outdated information

Updated - Troubleshooting (35143)

System Monitor shows outdated information

Updated - How To (32996)

ONVIF Bridge installation and setup — a detailed guide

Updated - FAQ (34705)

Generic Events Test tool (download)

Updated - Known issue (33533)

Removing old entries from System Monitor

Updated - Troubleshooting (35189)

Change Recording Server log file size or location to preserve space (how-to)

Updated - FAQ (34370)

XProtect VMS cumulative patches (complete list)

NEW - Milestone Technical Support Webinars 2021 – Wide Range of Dates & Languages Available!
This year’s Milestone Technical Support webinars features our new and improved case management portal - learn how to make the most of Milestone Technical Support, Online Tools and Milestone Care.

Click on your preferred language for the list of dates and registration links:

Support Broadcast – the latest Hotfixes at your fingertips!
Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

1. Login to Support Community
2. Click on the Support Broadcast tab
3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"
Milestone Technical Support Policy
We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle. Here’s what you can expect from us.
Do you have a question about how to use Care Premium with Technical Support?
Your most frequently asked Care Premium support questions answered. Check out the Care Premium Support FAQs