Hotfixes to the problems you experience most often

March 02, 2022
We occasionally experience bugs and release hotfixes to sort them out, prior to eliminating them in the next of the three yearly product updates.
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Support Broadcast – the latest Hotfixes at your fingertips!

Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?

  1. Login to Support Community
  2. Click on the Support Broadcast tab
  3. Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"
Help Yourself! Checkout the latest Troubleshooting, How To and Hotfix Guides here:

We have recently published the following articles.

NEW - How to (48017)
Splitting driver proxy 'ProxySrv.exe' in latest Device Pack and XProtect versions (how-to)

NEW - FAQ (47927)
Configuration Export FAQ

NEW - Troubleshooting (47930)
Fresh installing or upgrading XProtect throws 'DB30003: Error applying update script: 20.3.02.' (troubleshooting) 

NEW - FAQ (47928)
'Moved Temporarily' or 'Moved Permanently' appear in Wireshark captures (troubleshooting)

NEW - FAQ (47583)
Error 'The hotfix tool already started!' (issue and troubleshooting)

NEW - Article (47585)
Integrating with XProtect from .NET 5 (“Core”) running on Linux

NEW - FAQ (46900)
Incident Manager black (empty) project window in the Smart Client (troubleshooting)

NEW - FAQ (46986)
[internal] Complete list of hardware driver IDs

Updated - FAQ (46725)
Interconnect license FAQ

Updated - FAQ (45012)
Milestone Smart Client Watermark missing when exporting in XProtect format (troubleshooting)

Updated - FAQ (42945)
XProtect Access integration with CCure 9000 v. 2.90 SP4 refresh configuration fails (hotfix & troubleshooting)

Updated - Troubleshooting (38330)
License is lost during online or offline activation and the message appears 'Cannot read the received license information' (troubleshooting)

Updated - How to (33264)
Splitting driver proxy 'ProxySrv.exe' in Device Pack 11.4 (how-to and troubleshooting)

Updated - FAQ (33880)
Axis Optimizer for XProtect VMS (detailed guide)

Updated - How to (33274)
How to perform a license activation — XProtect VMS products

Updated - FAQ (33844)
XProtect software conflicting with third-party applications (troubleshooting)

Updated - Troubleshooting (35161)
Cannot read the received license information (troubleshooting)

Updated - Troubleshooting (35413)
Bounding boxes does not display in live mode

Updated - FAQ (33367)
About Milestone Software Development Kit (SDK) — download link

Updated - How to (33118)
Processor architecture compatibility for Milestone Integration Platform (MIP) SDK

Updated - FAQ (34370)
XProtect VMS cumulative patches (complete list)

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us.

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