This year’s webinar will give you a full understanding of what you can expect from Milestone Technical Support. Learn about the exciting new services provided by Milestone Technical Support, as well as how to log cases, where to find the latest online help recourses and how to make the most of Milestone Care.
Milestone Technical Support in Action webinars are presented in the following languages: English, Arabic, German, Turkish, French, Dutch, Spanish, Italian and Russian. Signup here!
Did you know that you can now receive the latest news on Milestone Hotfixes, by simply following our Support Broadcast?
- Login to Support Community
- Click on the Support Broadcast tab
- Hit "Join Group" & select when you'd like to receive the Support Broadcast Digest via "Manage Notifications"
We occasionally need to release hotfixes, prior to eliminating issues in the next of the three yearly product updates.
We have recently published the following articles.
NEW - FAQ (42710)
DATA FROM ANALYTICS: HOW TO BEST IMPLEMENT A SOLUTION?
NEW - Troubleshooting (40735)
Recording Server does not start after installation of Device Pack 11.9a (troubleshooting)
NEW - Known issue (40984)
XProtect Event Server causing CPU spikes or utilizing 100% CPU (issue)
NEW - Known issue (42083)
Management Server fails to authenticate users from other domains (issue)
NEW - Known issue (38892)
The Smart Client crashes after closing Settings (issue)
NEW - Troubleshooting (41144)
Management Server fails to authenticate users from other domains (troubleshooting)
NEW - Known issue (41145)
Failover Recording Server functionality — Administrator Manual correction (issue)
NEW - FAQ (40004)
Configuring ONVIF Dynamic Events using indexes (how-to)
NEW - Troubleshooting (40983)
XProtect Event Server causing CPU spikes or becoming non-responsive utilizing 100% CPU (troubleshooting)
Updated - Cyber Security (40331)
Log4J vulnerability (FAQ)
Updated - How To (40171)
How to install the Data Collector service from a standalone MSI installer
Updated - FAQ (39742)
How to use Interconnect over HTTPS (guide)
Updated - Troubleshooting (34447)
Smart Map turns black when zooming in (troubleshooting)
Updated - How To (34244)
XProtect Smart Client startup scripts (how-to)
Updated - FAQ (33299)
Fixing SQL server incompatibility when upgrading XProtect VMS
Updated - How To (33007)
How to customize the camera transition speed in PTZ patrolling profiles
Updated - How To (34175)
XProtect Management Server silent install
Updated How To (33591)
Restore the XProtect Smart Client timeline in XProtect VMS products
Updated - FAQ (34370)
XProtect VMS cumulative patches (complete list)
We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.
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