Fixed!

Hotfixes to the problems you experience most often

March 02, 2022
We occasionally experience bugs and release hotfixes to sort them out, prior to eliminating them in the next of the three yearly product updates.
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Help yourself! Checkout the latest troubleshooting, how to and hotfix guides here:

We occasionally need to release hotfixes, prior to eliminating issues in the next of the three yearly product updates.

We have recently published the following articles.

NEW - FAQ (42710)
DATA FROM ANALYTICS: HOW TO BEST IMPLEMENT A SOLUTION?

NEW - Troubleshooting (40735)
Recording Server does not start after installation of Device Pack 11.9a (troubleshooting)

NEW -Troubleshooting (40900)
Management Server does not start with 'Error initializing VideoOS Management Objects Client Module' (troubleshooting)

NEW - Troubleshooting (40901)
Management Server fails to start with the error 'Check the server address. The system could not connect to...' (troubleshooting)

NEW - Known issue (40984)
XProtect Event Server causing CPU spikes or utilizing 100% CPU (issue)

NEW - Known issue (42083)
Management Server fails to authenticate users from other domains (issue)

NEW - FAQ (41224)
The Smart Client crashes after closing Settings when accessing the Alarm Manager tab (troubleshooting)

NEW - Known issue (38892)
The Smart Client crashes after closing Settings (issue)

NEW - Troubleshooting (41144)
Management Server fails to authenticate users from other domains (troubleshooting)

NEW - Known issue (41145)
Failover Recording Server functionality — Administrator Manual correction (issue)

NEW - FAQ (40004)
Configuring ONVIF Dynamic Events using indexes (how-to)

NEW - FAQ (41064)
Failover Recording Server functionality — a correction to the Administrator Manual

NEW - Troubleshooting (40983)
XProtect Event Server causing CPU spikes or becoming non-responsive utilizing 100% CPU (troubleshooting)

NEW - Troubleshooting (40899)
Windows updates (KB5009557, KB5009546) are causing the Management Server AppPool to stop and XProtect clients fail to log on (troubleshooting)

Updated - Cyber Security (40331)
Log4J vulnerability (FAQ)

Updated - How To (40171)
How to install the Data Collector service from a standalone MSI installer

Updated - FAQ (39742)
How to use Interconnect over HTTPS (guide)

Updated - Troubleshooting (34447)
Smart Map turns black when zooming in (troubleshooting)

Updated - How To (34244)
XProtect Smart Client startup scripts (how-to)

Updated - FAQ (33299)
Fixing SQL server incompatibility when upgrading XProtect VMS

Updated - How To (33007)
How to customize the camera transition speed in PTZ patrolling profiles

Updated - How To (34175)
XProtect Management Server silent install

Updated How To (33591)
Restore the XProtect Smart Client timeline in XProtect VMS products

Updated - FAQ (34370)
XProtect VMS cumulative patches (complete list)

Milestone Technical Support Policy

We aim to provide consistent and predictable guidelines for product support availability from a product’s release and through its lifecycle.

Here’s what you can expect from us.

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