The new online case management solution provides seamless integration with Milestone Support Community, which enables you, our partners and Care Premium and Elite customers, to do all support related activities in a single system, anytime, anywhere.
- Stay informed
With our new support community-integrated case portal, it will be easier than ever to create, track and close your support cases.
- Be empowered and make better decisions
Request support, locate resources, and share best practices, tips, and ideas with other Support Community members without leaving the community.
- Make use of new functionalities
- Access via web cases to Milestone Support has been extended from Technical Support only to also include Sales Support and Milestone Training Team (EMEA only).
- Full visibility of all your cases in My Cases View, no matter the support team the case has been assigned to.
- Improved product categorization. This change helps us ensure we have the proper information to route your cases appropriately and within a timely fashion.
- Keep your colleagues, partners, or customers up to date with the new Case Collaborators section.
- Upload large files to cases (up to 2 GB)