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Design and deliver innovative technology offerings

The Milestone Technology Partner Program represents a cooperation between Milestone and the partners in the program with a rich set of benefits and well-defined requirements. The Technology Partner Program is tiered with three levels where a partner’s tier determines the program benefits and requirements for the given partner. 

Benefits

Requirements

The benefits of being a Milestone Technology Partner

The Technology Partner Program offers a range of benefits that helps partners build, verify and market joint technology offerings.



Technology
Partner

Gold
Technology 
Partner

Platinum
Technology 
Partner

General

Partner program welcome kit

Get all the information you need to get started with our Technology Partner Program from our welcome kit.

My Milestone partner program portal access

Access the track-specific partner tools and resources you need from your partner portal on My Milestone. 

Partner program support

Need help? We offer support on how to get started and make the most out of the Milestone Technology Partner Program.

Designated Milestone partnership manager

A designated Milestone Partnership Manager will help you align technology integration and marketing activities and is also in charge of partner business development and business reviews.

Milestone briefings on product direction and technology development

As a partner, you will receive briefing sessions with representatives from the Milestone product management team. Here, Milestone will tell you about market trends and news concerning the XProtect video management platform and its open interfaces.

Annual partner business reviews

You will have at least one business review per year with your Partner Manager to review your partnership and plan for future marketing and sales activities.

Quarterly Partner business reviews

You will have at least four business reviews per year with your Partner Manager to review your partnership and plan for future marketing and sales activities.

Sparring sessions with Milestone management

Opportunity for an annual meetings with representatives from the Milestone Executive Leadership Team to discuss the long-term direction of the partnership and align on strategic technical and marketing activities.

Build / Verify

Free XProtect test licenses

Technology Partners have free access to Milestone XProtect and the test licenses required to build and verify technology propositions that are based on the XProtect platform.

Milestone eLearning portfolio access

Our extensive portfolio of eLearning courses will help you get the most out of Milestone’s video management technology.

Development tools and resources

Milestone provides partners with documentation, development and verification tools that will help them build, verify and market their technology. These track-specific tools can be downloaded from the My Milestone Partner Portal.

Development support

Milestone provides technology track-specific support to partners during the build and verification phase through its Technology Partner Program support team.

Verification tools and guidelines

For each technology track, Milestone provides guidelines, targets, and simulators to help you test and verify your technology integration.

Market

Partner marketing guidelines and marketing building blocks

Our Marketing Building Blocks can be used to build marketing collaterals and get the most out of the Milestone brand. We also include guidelines on how these marketing components should be used.

Program logos

Milestone Technology Partners can use the Technology Partner Program logo on their websites and in relevant marketing collaterals.

Milestone Marketplace 

The Milestone Marketplace is an online marketing platform that allows Technology Partners to reach and connect with channel partners and end-customers in the Milestone community. Partners can publish verified technology propositions on Marketplace together with relevant collaterals and documentation.

Joint customer case stories

Communicate the value and benefits of your joint technology offering on Milestone’s website. Milestone provides a template to simplify the process and capture the full value of your case story.

Milestone executive briefing center exposure

Be a part of our Milestone Executive Briefing Centers in a variety of ways including logo and equipment displays and live demonstration pods. 

Milestone thought leadership PR and media content

Become a thought leader through white papers, press releases, articles, blogs, and other social media communication.   

Webinars for Milestone channel partners

Co-host a channel partner webinar to gain exposure and leverage the power of Milestone’s vast channel partner network.

Milestone Partner Business Update

Extend your market reach by authoring joint technology news articles in the Milestone Partner Business Update. The Milestone Partner Business Update is a monthly newsletter that is distributed to more than 10,000 distributors, resellers, system integrators and consultants globally.

Partner Program Box

Receive an annual partner program package, which includes a plaque, wall décor, and two tickets to the Milestone Integration Platform Symposium, which is held in multiple locations throughout the year. 

Milestone Branded Case Stories

Prove and document the value you provide customers with Milestone’s joint customer case stories. These case stories can be made in print or video format and are published on Milestone websites and other sales channels.

Banner Ads on My Milestone Channel Partner Portal

Extend channel exposure with banner advertising on My Milestone, Milestone’s channel partner portal for distributors, resellers and system integrators.

Technical support

Technology Partners have access to Milestone’s global Technical Support organization for support on XProtect-related questions. Partners can receive technical support by phone and file support cases via the Milestone support case system.

Shared and defined technical support escalation process

Get an additional layer of support for critical customer incidents. The escalation process is a mutually-defined process with named contacts at Milestone and in partner organizations.

Paid options

Instructor-led training on Milestone products

Learn more so you can build better, with a series of instructor-led training modules on the Milestone video management technology. 

Milestone certification and announcement of partner offering

Get your technology offering Milestone-Certified. When certifying a partner technology, Milestone will test and document the technology’s compatibility and performance. Upon completion, Milestone will also announce the offering’s certification status on the Milestone website. Partners can then promote their technology as Milestone-Certified.

Milestone events

Connect with Milestone’s vast community of distributors, resellers, integrators, consultants and end-customers, by participating in or sponsoring Milestone-hosted events. Milestone arranges several local regional and global events each year including the Milestone Integration Symposium (MIPS), Milestone Partner Open Platform (MPOP), and Milestone Integration Expos. 

Industry trade shows

Co-exhibit with Milestone at industry tradeshows and events. Leverage the Milestone brand and reach a wider industry audience than ever before. 

Marketplace subscriptions

Increase reach and leads with your premium subscription to the Milestone Marketplace.

Partner program requirements

To reap the rewards from our Technology Partner Program, participants must adhere to the provisions of the program.




Technology
Partner

Gold
Technology  
Partner

Platinum
Technology  
Partner

General

Recognition as a regional market leader

Gold Technology Partners must have a strong regional presence and should complement Milestone’s core XProtect video management platform with relevant technology.

Recognition as a global market leader

Platinum Technology Partners should be seen as global technology leaders in their areas of expertise with products and technology that support Milestone’s core offering and product innovation.

Product direction and technology development updates

Partners are expected to keep Milestone regularly updated on general product development direction and future technology adaptation

Partnership manager for Milestone collaboration

Technology partners must have a designated partnership manager for the program within their organization.

Annual partner business review completion

Technology Partners must attend at least one meeting per year with their Milestone Partner Manager for review of their current business and cooperation. At this meeting, partners will also plan technical, marketing and sales-related initiatives for the upcoming planning period. Partners are expected to implement agreed on activities within the upcoming planning period.

Quarterly partner business review completion

Technology Partners must attend at least four meetings per year with their Milestone Partner Manager for review of their current business and cooperation. At this meeting, partners will also plan technical, marketing and sales-related initiatives for the upcoming planning period. Partners are expected to implement agreed on activities within the upcoming planning period.

Build / Verify

Mandatory track-specific eLearning courses

Partners are expected to stay up-to-date in their knowledge on relevant Milestone technology. This includes a set of mandatory eLearning courses provided by Milestone.

Verification and documentation

Any technology offering promoted via the Technology Partner Program must be verified. The partner is responsible for verifying and documenting the compatibility and performance of the joint technology offering per Milestone’s guidelines.

Updates on changes to technology

Partners must notify Milestone about any changes to their Milestone-verified technology, that might impact the overall joint offering and verification status.

Compatibility with the latest version of XProtect

Partners must ensure continued compatibility with Milestone products and should verify the latest release of their offering with the latest version of the XProtect video management platform.

Market

Logos for Milestone promotional use

Partners must provide Milestone with company logos for promotional use within the Technology Partner Program.

At least one verified technology offering within the first two years

Technology partners must publish at least one verified technology offering on either the Supported Device List* or Marketplace** within two years of signing the Technology Partner Program agreement.
*Device track only
** All tracks except the device track

Updated offerings and collaterals on Marketplace

To maximize the effect of the partnership, partners are expected to keep published offerings, collaterals and documentation updated on Marketplace.

Promotion of Milestone partnership in relevant collaterals

Technology Partners are expected to promote their Milestone partner status by using the Technology Partner Program logo that corresponds with the partner’s program tier. The partnership should be promoted on the partner’s webpage and in other relevant collaterals.

Promotion via own marketing channels

Technology Partners are expected to market and sell the joint offerings through their own market channels. Any use of logos and Milestone marketing assets shall follow Milestone's Marketing Guidelines.

Opportunity sharing

To unlock the full potential of the partnership and align sales activities, Technology Partners are expected to share opportunities that are relevant to the joint technology offering with Milestone.

At least one new customer installation within the past year

To show proof of a growing business relationship, partners must inform Milestone about at least one joint offering per year.

Support sold offerings

Offerings created through the program are owned by the partners. Technology partners are required to support and maintain sold offerings by providing direct or indirect support to the end-customer and Milestone Technical Support.

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Technology Partner Program?

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