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Milestone Systems  

Milestone Mobile 2019 R1


Control access through doors

Milestone Mobile and XProtect Access

With XProtect Access and the Milestone Mobile app installed on your smartphone or tablet, you can control access to doors. This includes responding to access requests, viewing video footage and the state of doors, and checking access control events.

Access requests

When you get an access request on your device, it may look like this:
Access request notification

Access requests let you:

  • View the state of the door, for example Closed, Locked
  • View live video and the video recorded when the cardholder tried to gain access
  • View the cardholder details, for example picture and authority level
  • Lock doors and grant access to cardholders by unlocking doors
  • Use the push-to-talk (PTT) feature while watching live video from one camera

Access requests are listed under Access requests for two minutes. Afterward, they appear only in the Events list.

Before you start (administrators)

To use the Milestone Mobile app for access control purposes, you need:

    • A Milestone Care Plus service agreement
    • Licenses required for using XProtect Access. This includes a base license and a door license for each door
      • An access control system that is configured and integrated with your VMS system
      • XProtect Corporate
      • XProtect Expert
      • XProtect Professional+
      • XProtect Express+
      • XProtect Essential+
    • If you are using one of the products listed below, you must configure the user profiles to enable access control - access requests are enabled by default (see Configure user profiles on server (adminstrators)):
      • XProtect Professional
      • XProtect Express
    • You must download the Milestone Mobile app from App Store℠ or Google Play and install it on your smartphone or tablet
    • In the Milestone Mobile app:
      • You must specify the server settings of the mobile server. See Connect your mobile device to a Milestone Mobile server
      • In the server settings, you must enable access request notifications. See Turn on access request notifications in Milestone Mobil

Note: If you have enabled the Operator login required option (see General Settings tab (Access Control)), the access control system will not be available in Milestone Mobile client.

Requirements for listening to audio

To listen to incoming audio from the cameras in your VMS system through a mobile device, you must have:

  • A microphone attached to a camera

                 Note: When a camera in your surveillance system has a microphone attached, you can play audio without any additional settings needed. The audio icon on the camera toolbar shows whether the audio feature is available.

  • Sufficient user rights

                 Note: Access to the incoming audio feature may be restricted depending on your user rights. Ask your system administrator if in doubt.

  • If you want to use HTTPS connection, a digital certificate from a certificate authority (CA) must be installed on your Milestone Mobile server. You cannot listen to audio through your mobile device if you use a self-signed certificate.

Note: CAs issue digital certificates that verify the identities of users and websites that exchange data on the internet. Examples of CAs are companies like Comodo, Symantec, and GoDaddy. To learn how to add a certificate in Milestone Mobile server, see Edit certificate.

Requirements for using push-to-talk

To use the push-to-talk (PTT) feature on your mobile device in your VMS system, you must have:

  • Cameras that have speakers attached
  • Sufficient user rights

Note: Access to the push-to-talk feature may be restricted depending on your user rights. Ask your system administrator if in doubt.

  • Allowed the Milestone Mobile app to use the microphone of your mobile device

Configure user profiles on server (administrators)

You must enable certain user rights to ensure that users of Milestone Mobile can use access control and can view and respond to access requests on their smartphones or tablets. Depending on your VMS system, the setup differs slightly.

In Management Client:

  1. Expand Security and select Roles.
  2. Select the role you want to modify.
  3. In Role Settings, click the Access Control tab.
  4. If not already selected, select these check boxes:
    • Use access control - required to view access control features in Milestone Mobile
    • Receive notifications - required to receive access request as push notifications  
  5. For each required role, repeat the steps above.
  6. Save the changes.

In Management Application:

  1. Expand Advanced Configuration.
  2. Expand Users.
  3. Right-click Users and select Properties. A window appears.
  4. On the Access Control Management tab, make sure the Use access control check box is selected.
  5. Click OK.

Turn on access request notifications in Milestone Mobile (administrators)

In addition to the security settings on the server, you must also enable access request notifications in the server settings in Milestone Mobile. You must do this for all servers that the app is connected to.

  1. Open your Milestone Mobile app.
  2. In the list of servers, tap Edit button and then Edit.
  3. Enable the Receive notifications option. 
  4. Tap Notification Settings and enable Access requests.
  5. In the upper right corner, tap Save button to save the change.

Respond to access requests

When someone tries to enter a building by means of a door controller, and access is denied, an access request is sent to your app. Depending on your access control system, you can respond by, for example, unlocking the door to let the person enter.

  1. If you are using a VMS system that supports push notifications, open the access request from the notification bar. This example is from an Android tablet. It may look different on iOS.
    NotificationBar

    Or:
  2. Open the app, and in the list of servers, tap the server you want to connect to.
    1. Tap the ACCESS CONTROL tab.
    2. Tap Access control drop-down and select Access requests.
    3. Tap an access request to open it.
      After opening the access request, you will see live video from the cameras at the door and details about the person who tries to enter.

      Note: After two minutes, access requests dissappear from the list. You can find them in the Events list.
  3. To switch camera, swipe the live image to the left. If there are more than two, swipe several times.
  4. Optional. Tap audio disabled to start or audio enabled to stop playing incoming audio (Only for cameras that have microphones attached).
  5. Optional. Tap and hold PTT available icon  to start push-to-talk. Release the icon PTT-in-active-state-icon to end transmitting audio (Only for cameras that have speakers).
  6. Now you can either LOCK or UNLOCK the door.
  7. To play back the video before or at the time the cardholder tried to enter:
    1. Tap the live image. The live video feed is displayed in a bigger view.
    2. Tap Play back video icon to switch to playback mode. In the changed view, you can still view live video at the top.

 

Investigate access control events

You may want to check who entered a building during the last hour, or who was denied access. Other examples of access control events are Door controller tampering and Door controller power failureSuch events are defined in the access control system.

Note: By default, all access control events from the last 30 days are displayed.

  1. Tap the ACCESS CONTROL tab.
  2. Tap Access control drop-down and select Events.
  3. If the event is not in the list, tap LOAD MORE at the bottom of the list to view more events.
  4. Tap an event to view details about it. For example, if the event is Access denied, details about the cardholder appear.
  5. To play back the video recorded at the time of the event, tap SEE CAMERA.
  6. Optional. Tap audio disabled to start or audio enabled to stop the incoming audio when you play the video recording forward at normal speed (Only for cameras that have microphones attached).
  7. To check the state of the door, or to lock or unlock it, tap VIEW DOOR.

View doors and take action

You can check the state of a door, for example Closed, Unlocked, and view live video or play back recorded video from the cameras monitoring the door. You can also:

  • Listen to incoming audio in live or playback mode if the cameras have microphones attached
  • Use push-to-talk (PTT) in live mode

Based on the state of the door, you can either lock or unlock it.

Note: Lock and Unlock are the standard options, but other commands may be defined in your access control system.

  1. Tap the ACCESS CONTROL tab.
  2. Tap Access control drop-down and select Doors. A list of doors appears.
  3. Tap the door you want to view.
  4. View video in live mode from the camera monitoring the door.
  5. Optional. Tap audio disabled to start or audio enabled to stop playing incoming audio (Only for cameras that have microphones attached). 
  6. Optional. Tap and hold PTT available icon to start push-to-talk. Release the icon PTT-in-active-state-icon to end transmitting audio (Only for cameras that have speakers).
  7. If required, Lock or Unlock the door. The state of the door changes.
  8. To play back the video, tap the live image and then Play back video iconYou can see the video stream in live mode even when you are playback mode.

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